Nicola Krebs
Abu Dhabi
Summary
Passionate about the international luxury hospitality industry, with over a decade of practical experience and a strong educational foundation from the prestigious Ecole hôtelière de Lausanne. Expertise in multicultural team management, complemented by a high-end, innovative approach to customer service and a keen business intellect. Committed to delivering exceptional guest experiences while consistently elevating service standards and nurturing diverse teams in dynamic environments.
Overview
19
19
years of professional experience
Work History
Front Office Manager
Emirates Palace Mandarin Oriental
07.2023 - Current
- Managing Front Office Team including Guest Relations and Telecommunication
- Ensure achieving of departmental KPIs
- Ensure LQA/LQE and Forbes Standards are maintained ( Forbes Star Empmoyee 2025)
Front Office Manager
Gstaad Palace
11.2020 - 05.2023
- Doubled FO up-selling goal
- Achieved an average of 95% at LQA audit
- Responsible of FO cashier and also the general hotel cashier
- Managed monthly general cashier closures, ensuring accurate control of income cash and debours.
- Controlled and dispatched invoices for travel agents, tour operators, and special embassy clients.
- Administration of lease agreement for the chalets and residences related to the hotel
Concierge and Guest Service Manager
Bürgenstock Resort Lake Lucerne
12.2019 - 11.2020
- Conducted quality control to ensure team members met standards.
- Coordinated concierge and guest relation requests to ensure seamless operations.
Assistant Front Office Manager
Bürgenstock Resort
07.2017 - 11.2019
- Managed front office operations across four hotels, totaling 380 bedrooms.
- Supervised 50 personnel including front office, guest services, concierge, and valet.
Front Office Teamleader
The Dolder Grand
08.2016 - 06.2017
- Oversaw early and late shifts
Front Office Agent
The Dolder Grand
11.2014 - 08.2016
Management Trainee
Hotel Imperial, a Luxury Collection
09.2012 - 03.2014
Assistant Restaurant Manager
Mosimann's Ltd
07.2012 - 08.2012
- Assistant Restaurant Manager at the House of Switzerland during the Olympic Games
F&B Management Trainee
Schloss Elmau, a Cultural Hideaway
06.2011 - 10.2011
Kitchen Intern
Tschuggen Grand Hotel
12.2008 - 04.2009
Demi Chef de Rang
Suvretta House
05.2008 - 09.2008
Military Service
Switzerland
06.2007 - 04.2008
Front Office & F&B Trainee
Riffelalp Resort 2222m
06.2006 - 04.2007
Education
Bachelor of Science - International Hospitality Management
Ecole hôtelière de Lausanne
Lausanne06.2012
Skills
- Leadership Skills
- Interpersonal Skills
- Customer Relations
Languages
English
French
German
Italian & Spanish
Training
- WSET Level 3, Academie du vin January 2016 — November 2016
- Berufsbildner Kurs, Hotel und Gastro Formation Schweiz January 2018 — July 2018
- Head of Departement Leadership Course, Austrian Hotel Association October 2013 — April 2014
- Young Hotelier Award 2nd Place, Vienna November 2013 — November 2013 An Anglophone competition aimed at the next generation of young hospitality talents in the Austrian luxury hotel market. Subject of the report: “Evaluate the impacts on the Viennese hotel industry due to the installation of the third runway at Vienna International Airport”
Timeline
Front Office Manager
Emirates Palace Mandarin Oriental
07.2023 - Current
Front Office Manager
Gstaad Palace
11.2020 - 05.2023
Concierge and Guest Service Manager
Bürgenstock Resort Lake Lucerne
12.2019 - 11.2020
Assistant Front Office Manager
Bürgenstock Resort
07.2017 - 11.2019
Front Office Teamleader
The Dolder Grand
08.2016 - 06.2017
Front Office Agent
The Dolder Grand
11.2014 - 08.2016
Management Trainee
Hotel Imperial, a Luxury Collection
09.2012 - 03.2014
Assistant Restaurant Manager
Mosimann's Ltd
07.2012 - 08.2012
F&B Management Trainee
Schloss Elmau, a Cultural Hideaway
06.2011 - 10.2011
Kitchen Intern
Tschuggen Grand Hotel
12.2008 - 04.2009
Demi Chef de Rang
Suvretta House
05.2008 - 09.2008
Military Service
Switzerland
06.2007 - 04.2008
Front Office & F&B Trainee
Riffelalp Resort 2222m
06.2006 - 04.2007
Bachelor of Science - International Hospitality Management
Ecole hôtelière de Lausanne
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