Nicola Mazzoleni
Dubai,United Arab Emirates
Summary
As a dynamic and versatile Operations Manager, I bring a robust 15-year background in comprehensive management and service excellence, underscored by a proven track record of propelling business growth and delivering outstanding guest service. My exceptional leadership capabilities have consistently driven increased repeat business, while my adeptness in managing and training staff, along with coordinating seasonal events, has solidified my reputation in the industry. I possess strong team-building skills and excel in conflict resolution, ensuring guest satisfaction remains at the forefront. My expertise extends to efficient operations, with a particular proficiency in mixology and innovative menu creation, honed through my experience as a Bar Manager.
Overview
13
13
years of professional experience
Work history
F&B Manager
SLS DUBAI HOTELS & RESIDENCES
Dubai
2025.12 - Current
- Oversee operations of 6 venues, ensuring consistent service standards and profitability
- Report directly to F&B Director, supporting strategic planning and execution
- Manage full P&L responsibility, including budgeting, forecasting, and cost control
- Drive revenue growth through concept development, promotions, and pricing strategies
- Lead and execute initiatives to drive footfall and increase revenue across all venues
- Collaborate with external partners, brands, and promoters to enhance visibility and commercial performance
GENERAL NIGHTLIFE MANAGER
SLS Dubai Hotels & Residences
Dubai
2023.04 - 2025.12
- Expertly direct hotel nightlife operations, including talent acquisition, event scheduling, and seamless logistical coordination.
- Ensure strict adherence to regulatory standards by overseeing permit procurement and contract management.
- Drive operational excellence within the hotel's nightlife establishments, optimizing performance and guest satisfaction.
- Provide exceptional service, consistently exceeding patron expectations.
- Monitor P&L statements, ensuring sustained profitability of the hotel's entertainment venues.
OPERATIONS MANAGER
Soundstorm - Middle beast festival
Riyadh
2022.01 - 2023.12
- Overlook operations for 15 bustling bars, serving 620,000+ customers within a 3-day event span.
- Foster a vibrant workplace culture, promoting staff growth and career progression.
- Enhance operational efficacy and profitability through targeted strategic assessments and improvements.
- Implement innovative strategies to reverse profit downturns, mediate team disputes, and rebound from market challenges.
OPERATIONS MANAGER
Lock Stock & Barrel (Solutions Leisure Group)
2017.12 - 2023.03
- Overlooking operations across four premier venues in Dubai and Abu Dhabi, LSB: JBR, Barsha Heights, Business Bay, and Abu Dhabi, with a dynamic team of over 250 employees.
- Demonstrating visionary leadership and pre-opening expertise in three of the region's most iconic venues.
- Establishing high-performance standards and overseeing all pre-opening activities.
- Conducting comprehensive evaluations of existing operations to devise and implement strategic enhancements.
HEAD BARTENDER
Nikki Beach
2017.05 - 2017.09
- Craft both classic and innovative cocktails, tailoring to customer preferences.
- Efficiently process customer payments, ensuring accuracy and satisfaction.
- Maintain spotless bar environment through diligent cleaning of glassware and utensils.
- Provide personalized recommendations, enhancing guest experiences through taste alignment.
- Accurately record and reconcile cash receipts, preparing deposits with financial precision.
- Manage customer tabs, ensuring seamless service throughout shifts.
- Cultivate a loyal clientele by fostering a welcoming and engaging atmosphere.
BAR SUPERVISOR/ REGIONAL BRAND TRAINER
Be at One Cocktail Bar
2015.05 - 2017.05
- Introduce company standards compliance and conduct comprehensive training for over 200 employees across South England and Wales.
- Collaborate with management in innovative menu development and enhancement.
- Execute dynamic marketing strategies to elevate product promotion and brand visibility.
- Lead talent acquisition and team development.
- Craft efficient weekly work schedules to optimize staff productivity and service excellence.
- Manage inventory and stock control to maintain optimal operational flow.
BAR & RESTAURANT SUPERVISOR
5* St. David Hotel & Spa
Cardiff
2013.09 - 2015.05
- Develop and execute daily briefing sheets and targets to optimize operational efficiency.
- Manage comprehensive oversight of bar and restaurant operations, ensuring exceptional guest satisfaction and continuous experience enhancement.
- Conduct regular team meetings to communicate menu updates, specials, and reservation logistics.
- Lead trainings for new staff, aligning their skills with the establishment's high standards of service.
Education
Diploma - Electro-Technical & Telecommunication
Bergamo, ItalyWINE & SPIRITS
WSET LeveL 2 Wine & Spirits
DubaiSkills
- Operations and Management
- Event Planning
- Drink Menu Planning
- Solid understanding of financial management
- Multiple restaurants and clubs pre-opening experience
LANGUAGES
Italian
English
Serbian
Spanish
COURSES
- WSET Level 2, May 2019
- European Bartender School, Barcelona, Spain, Aug 2014
WEBSITES & SOCIAL LINKS
- SLS Dubai Hotels & Residences: https://book.ennismore.com/hotels/sls-hotels/
- Lock Stock & Barrel (Solutions Leisure Group), UAE: https://solutions-leisure.com/
- Motion Hospitality Soundstorm - Middle Beast Festival; Riyadh, Saudi Arabia: https://mdlbeast.com/
- Nikki Beach - Italy: https://nikkibeach.com/
- Be at One Cocktail Bar: https://www.beatone.co.uk/
- 5
- St. David Hotel & Spa, Cardiff, UK: https://stdavids.vocohotels.com/
Timeline
F&B Manager
SLS DUBAI HOTELS & RESIDENCES
2025.12 - Current
GENERAL NIGHTLIFE MANAGER
SLS Dubai Hotels & Residences
2023.04 - 2025.12
OPERATIONS MANAGER
Soundstorm - Middle beast festival
2022.01 - 2023.12
OPERATIONS MANAGER
Lock Stock & Barrel (Solutions Leisure Group)
2017.12 - 2023.03
HEAD BARTENDER
Nikki Beach
2017.05 - 2017.09
BAR SUPERVISOR/ REGIONAL BRAND TRAINER
Be at One Cocktail Bar
2015.05 - 2017.05
BAR & RESTAURANT SUPERVISOR
5* St. David Hotel & Spa
2013.09 - 2015.05
Diploma - Electro-Technical & Telecommunication
WINE & SPIRITS
WSET LeveL 2 Wine & Spirits