Nicole Da Silva Oliveira
Dubai
Summary
Strategic and innovative leader with over 10 years of experience in Global Operations Management and People Management across the Technology, Community Management and Wellbeing sectors. Demonstrated ability to develop and lead high-performing teams, build strong relationships with stakeholders, and deliver results in complex and challenging environments.
Overview
27
27
years of professional experience
Work History
HR Special Projects/ Events Consultant
Cellusys
10.2023 - Current
- Working on 2 specific projects including compensation and benefits rewards scheme for over 100 team members and assisting with planning and logistics for an event, which involves a 4-month road trip from Barcelona, Spain to Cape Town, South Africa. The purpose of the event was to raise money for Telecoms San Frontières (an NGO working to maintain connectivity in natural disaster zones) for the Morocco earthquake and Libyan floods disaster relief, deliver coding camps for young people, and other organizational objectives such as team and confidence building and meeting clients within the region.
Manager – HR/Office Operations/Events
Kagool
06.2022 - 09.2023
- Reporting to and working alongside Global Head of HR to manage employee lifecycle.
- Key Responsibilities and Achievements:
- · Recruitment, relocations and onboarding of staff, including sourcing healthcare providers
- · Developing policies and procedures to align with UAE Labour Law and best practice.
- · Developing JD's, KPIs, performance evaluations, rewards
- · Employee engagement initiatives
- · Managing employee relations, grievances and working with managers to achieve organization and department objectives
- · Performance management, exit interviews and offboarding, reporting to senior management any areas of concern
- · Ensuring the HR department met auditing requirements for ISO and data protection protocols.
- · Initial office set-up, design and fit-out
- · Working closely and leading finance and marketing teams/agencies to develop the organization brand through events and social media content.
General Manager
Cellusys
08.2017 - 06.2022
- Collaborating with and reporting to the CEO and COO, responsible for managing special projects and events project-based teams of up to 10 to ensure projects and events are completed on time, to specification, and within budget. Also accountable for overseeing and managing the daily activities and day-to-day management of offices in three cities (Barcelona, Dubai, and Split).
- Key Responsibilities and Achievements:
- · Collaborated with key internal and external stakeholders to establish and set-up operational offices in Dubai and Split, including securing suitable premises, liaising with government, regulatory, and legal entities, setting up bank accounts, payroll, onboarding and relocations/travel for employees, ensuring compliance with UAE labour law.
- · Ensured all direct reports have clarity about their roles, establish quantifiable and observable performance objectives including KPIs, including evaluating performance against established performance expectations.
- · All aspects of event management from initial strategy and budgeting to procurement and overseeing the event, events included international conferences and annual team building and strategy days.
- · Managed and monitored the office budget, P&L and yearly audits.
Country Club Operations Manager
Jumeirah Golf Estates
06.2016 - 01.2017
- Department Head, reporting jointly to the MD and GM and leading a team of 12 direct reports, responsible for the operational and financial management of the Country Club in line with the organizational goals and objectives. Also accountable for the day-to-day management of the direct reports for entire employee lifecycle including recruitment, onboarding, KPIs, job descriptions, performance management, and training & development.
- Key Responsibilities and Achievements:
- · Planning and managing of sports events including DP World Tour Championship 2016 – clubhouse VIP and Members area for 2000+ guests.
- · Staff management including recruitment, training, performance management.
- · Budgets and cost control, budget versus actual, annual budgets, membership retention
- · CAPEX projects
Community Lifestyle Manager
Aldar Properties (Khidmah)
08.2009 - 03.2016
- Department Head reporting to the Executive Director – Property Management and leading a team of 200+ employees through 12 direct reports, responsible for planning, designing and implementing the strategy for the management of community facilities in mixed use residential properties for over 12,000 residential units with an overall budget of AED 20 million.
- Key Responsibilities and Achievements:
- · Developed and led the execution of the department strategy which included diversifying the offering to grow the business from AED150k to AED20 million.
- · Working with key stakeholders internal and external to provide best in class facilities, services and deliver revenue.
- · Spearheaded development of community cohesion via wellbeing
- · Consultancy to internal and external stakeholders, working in partnership with the developer to design new facilities. Working on major CAPEX projects to enhance the value of the asset.
- · Initiated and developed community events for up to 1500 people. Responsible for an annual events budget of AED 2.5 million, including CSR initiatives such as beach clean-up days, earth hour, community tree planting and religious and national holidays. Also initiated and organized staff events to increase engagement, team building and wellness.
- · Responsible for managing contractors, subcontractors and operations teams. Putting together service level agreements and taking handover of facilities from main contractor.
- · Responsible for budget control, annual budget preparation and review, budget versus actual and additional revenue
- · Responsible for regular communications, consultations and liaison with key stakeholders
- · Negotiated, won and onboarded the contract for providing Dubai Municipality with Lifeguard services throughout its beaches involving 70+ lifeguards and 2 managers, generating AED 5 million per year.
- · Won internal and external recognition by being awarded ‘Health & Safety Initiative of the Year (2014)’ by Facilities Management ME for the creation and implementation of a first aid & lifeguard training unit; won 2nd place in 2015.
- · Successfully launched new build developments in Abu Dhabi, including rapid mobilisation strategies.
- · Responsible for recruitment, on-boarding, training, KPI’s, rewards and benefits, disciplinaries of over 200 team members.
Events Coordinator
The Double Decker Events Company
01.2009 - 06.2009
Leasing Agent
Lakeside Real estate
04.2008 - 12.2008
Sports Mentor
Braunstone Community Assoc, Sport England & NHS
05.2005 - 03.2008
- An NGO led regeneration initiative, funded principally via UK Government and the European Social fund, this £100m initiative addressed the themes of Health and Wellbeing, the Environment, Community Development, Education, Employment and Community Safety. Key responsibility was within the Health and Wellbeing but worked in collaboration with other departments to develop and implement integrated and holistic initiatives.
- Key Responsibilities and Achievements:
- · Conducted in depth research on suitable activities, barriers to participation, and demographics to gain insights into the target population.
- · Led the complete set up of the project in 2 new geographical areas, including securing new funding.
- · Managed and controlled the budget.
- · Met all KPI’s and targets thereby securing extra funding.
- · Developed and strengthened relationships with local agencies and partners to promote the project.
- · Represented the Organization at local and national conferences.
- · Recruited participants from the community and supported their lifestyle change journey through the development of personalized programs, life coaching and counseling.
- ·
Lifeguard, Gym & Exercise Instructor, Personal Trainer
Various Authorities & Health Clubs
01.1997 - 03.2008
General Manager
The Lounge
02.2003 - 10.2004
Education
Skills
- Human Resource Management
- Team Management and Development
- Community Development and Cohesion
- Operations Management
- Budget and Financial Management
- Client Focus, Networking & Relationship Building
- Change Management
- Leadership and Empowerment
- Stakeholder and Partnerships Management
- Strategic Development and Thinking
Timeline
HR Special Projects/ Events Consultant
Cellusys
10.2023 - Current
Manager – HR/Office Operations/Events
Kagool
06.2022 - 09.2023
General Manager
Cellusys
08.2017 - 06.2022
Country Club Operations Manager
Jumeirah Golf Estates
06.2016 - 01.2017
Community Lifestyle Manager
Aldar Properties (Khidmah)
08.2009 - 03.2016
Events Coordinator
The Double Decker Events Company
01.2009 - 06.2009
Leasing Agent
Lakeside Real estate
04.2008 - 12.2008
Sports Mentor
Braunstone Community Assoc, Sport England & NHS
05.2005 - 03.2008
General Manager
The Lounge
02.2003 - 10.2004
Lifeguard, Gym & Exercise Instructor, Personal Trainer
Various Authorities & Health Clubs
01.1997 - 03.2008
Similar Profiles
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com
ERICK SAIMON MMBAGAERICK SAIMON MMBAGA
Ramp Operations Team Leader at Dnata, The Emirates GroupRamp Operations Team Leader at Dnata, The Emirates Group
Asma ShaabanAsma Shaaban
Social Media Manager at KcalSocial Media Manager at Kcal
Nizamuddin SyedNizamuddin Syed
Safety Inspector/Coordinator/Production/Purchasing at Ostermeier FZESafety Inspector/Coordinator/Production/Purchasing at Ostermeier FZE
KENIA KWIERSKENIA KWIERS
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA