Nicole Doubleday
Dubai,United Arab Emirates
Summary
Detail-oriented professional with strong expertise in customer service and problem solving. Proven track record in upselling, inventory management, and cash handling, leading to enhanced customer satisfaction and business growth. Effective communicator with adaptability to manage multiple tasks efficiently in fast-paced environments. Seeking to leverage skills in a results-driven organization.
Overview
6
6
years of professional experience
4044
4044
years of post-secondary education
1
1
Certification
Work history
Guest service agent
EMAAR HOSPITALITY GROUP
Dubai, United Arab Emirates
2025.12 - Current
- Assisted guests by utilising extensive knowledge of hotel facilities and services.
- Handled telephone calls with professionalism, ensuring proper direction within hotel.
- Arranged transportation services for guests to facilitate seamless travel experiences.
- Guided guests in locating local attractions to enhance overall stay enjoyment.
- Coordinated with housekeeping staff for efficient room preparation.
- Processed payments promptly, ensuring accurate billing.
- Resolved customer complaints with professionalism and patience.
- Took responsibility for safekeeping of guest valuables at the front desk, promoting trust and reliability.
- Enhanced guest satisfaction by providing prompt and courteous service.
- Ensured smooth check-ins and check-outs for superior convenience.
- Maintained a clean and welcoming reception area, projecting an inviting atmosphere.
- Registered guest information on database to maintain accuracy.
- Advised guests of current offers and promotions to upsell services.
Senior Waitress
VIDA MARINA AND YATCH CLUB -EMAAR
Dubai
2023.07 - 2025.12
- Spearheaded inventory control in alignment with management protocols.
- Mastered the art of concocting a diverse array of beverages, from artisanal coffees to signature cocktails.
- Cultivated a welcoming atmosphere, personalizing guest interactions to elevate their visit.
- Championed coffee appreciation by educating customers on a variety of coffee blends and brews.
- Boosted revenue with expert coffee grinding and brewing skills.
- Delivered top-tier service, offering a selection of gourmet coffee, pastries, and cookies.
- Provided attentive table service, ensuring immediate attention to guests.
- Performed rigorous quality checks and sustained order follow-ups to ensure customer delight.
- Proactively made menu recommendations, enhancing guest experience.
- Kept patrons informed about promotions and events, increasing engagement.
- Streamlined payment transactions for a seamless customer experience.
- Upheld strict cleanliness and hygiene standards in all service and seating areas.
Cashier
GRET CAFE AND LOUNGE
2022.12 - 2023.06
- Efficiently operated POS systems, scanners, and cash registers, ensuring accurate transactions.
- Expertly balanced cash register, produced detailed credit and debit sales reports.
- Processed payments with precision, verifying pricing and quantities for customer satisfaction.
- Maintained an organized and clean checkout area to enhance customer experience.
- Managed supplier payment transactions with accountability and timely sign-offs.
- Conducted banking responsibilities with a high level of trust and integrity.
Waitress and Hostess
GRET CAFE AND LOUNGE
2022.05 - 2022.12
- Expertly greeted and accommodated guests, ensuring a hospitable and warm dining experience.
- Provided insightful menu briefings and personalized recommendations to enhance guest satisfaction.
- Delivered prompt and attentive service of food and beverages to guests.
- Conducted diligent follow-ups and quality checks to maintain exceptional service standards.
- Efficiently cleared tables after meal completion, upholding a pristine dining environment.
- Addressed guest inquiries knowledgeably, contributing to a seamless dining experience.
- Processed guest payments accurately and efficiently at meal completion.
- Maintained an impeccably clean and organized workspace, adhering to hygiene and safety protocols.
Media Administrator
SYNERGY GROOMING AFRICA
2019.12 - 2021.01
- Handling inquiries about our advertised products.
- Coming up with new content to boost sales.
- Coordinating with the photographer on the images to be put up on the website to spark customer interest.
- Communicating with the Chief Executive Officer on the products that need to be either restocked or eliminated from the engagements gotten on the social media space.
Education
Bachelor's degree - Counseling Psychology
Tangaza University College
NairobiKenya Certificate of Secondary Education -
Mama Ngina Girls High School
MombasaKenya Certificate of Primary Education - undefined
St. Elizabeth Academy-Karen
KarenSkills
- Customer service
- Problem solving
- Attention to detail
- Upselling
- Strong communication
- Adaptability
- Inventory management
- Cash handling
- Social media strategy
LANGUAGES
English
Fluent
Swahili
Native
French
Elementary
Affiliations
- Reading
- Travelling
Accomplishments
Emaar Certificate of Recognition ~ Circle of Excellence
- Hero of the Quarter Q4, 2023
- Hero of the Quarter Q3, 2024
- Certificate of recognition in Adaptability and achieving 3 LQA stars
Leading Quality Assurance Audit
- LQA star 12th July 2024
- LQA star 26th October 2025
- LQA star 24th November 2025
Certification
International Convention on Standards of Training, Certification and Watchkeeping for Seafarers.
References
References available upon request.
REFERENCES
References available upon request
HOBBIES
Meeting and interacting with new people, travelling, learning new skills, Reading Books, Playing Basketball, Hiking
ACHIEVEMENTS AND RECOGNITIONS
Hero of the Quarter EMAAR Certificate of Recognition Q4 (2023), Q3 (2024) and Q3 (2025) Certificate for being a star employee and delivering outstanding service in the Leading Quality Assurance Audit (LQA).
Certificates for being a 3-time LQA star. 2024, 2 in 2025.
PERSONAL DETAILS
- Date of birth: 24 Jan 2001
- Nationality: Kenyan
- Visa status: UAE employment Visa
- Marital status: Single
Timeline
Guest service agent
EMAAR HOSPITALITY GROUP
2025.12 - Current
Senior Waitress
VIDA MARINA AND YATCH CLUB -EMAAR
2023.07 - 2025.12
Cashier
GRET CAFE AND LOUNGE
2022.12 - 2023.06
Waitress and Hostess
GRET CAFE AND LOUNGE
2022.05 - 2022.12
Media Administrator
SYNERGY GROOMING AFRICA
2019.12 - 2021.01
Kenya Certificate of Primary Education - undefined
St. Elizabeth Academy-Karen
Bachelor's degree - Counseling Psychology
Tangaza University College
Kenya Certificate of Secondary Education -
Mama Ngina Girls High School