Nicole Thompson
Columbus
Summary
Skilled Human Resources Officer with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
19
19
years of professional experience
Work History
VOCATIONAL REHABILITATION SPECIALIST
516 Vocational Services
Columbus
10.2023 - Current
- Evaluate client skills, interests, and limitations through interviews and identify workplace accommodations needed for successful employment
- Design customized employment strategies aligned with client strengths, vocation and career objectives. Develop strategic resume frameworks and bespoke career advancement initiatives for diverse clients
- Facilitate job search strategies, assist clients in locating relevant openings, guide them through the application process and interview preparation techniques.Educate individuals on workplace standards and professional expectations
- Foster connections with local businesses to strengthen workplace inclusion. Educate employers on best practices for disability-inclusive environments and advocate for implementation of reasonable accommodations within organizations
- Monitor clients' progress post-job placement to ensure sustained employment. Resolve workplace challenges by providing continuous support and resources.Facilitate long-term employment success through regular follow-ups and assistance
HUMAN RESOURCES OFFICER
Non-Appropriated Funds, CHRA
Fort Moore
07.2021 - 02.2022
- Spearheaded planning and execution of installation-level NAF HR management program
- Advised Civilian Personnel Advisory Center Director, Installation Commander and subordinate staff on all aspects of NAF HR administration
- Streamlined responsive onboarding procedures accommodating community workforce demands
- Executed full-cycle recruitment by preparing job announcements, sourcing candidates, screening resumes, reference/background checks, and sent offer letters
- Tailored strategies to respond to shifts in national employment landscape, enhancing applicant attraction and retention
- Utilized diverse Army NAF Human Resources Information Systems and automated solutions
- Handled diverse responsibilities in NAF recruitment, placement, performance and award administration, benefits and pay administration
- Collaborated with organizational liaisons, payroll staff, and benefits representatives to maintain compliance with Army guidance
- Oversaw formulation and application of labor agreements
- Reviewed subordinate tasks and records for compliance with Army regulations
- Evaluated trends, tracked performance metrics and designed tailored strategies for operational enhancement in HR services
HUMAN RESOURCES MANAGER
Regimental Special Troops Battalion, 75th Ranger Regiment
Fort Moore
02.2019 - 07.2021
- Implemented organization-wide military Human Resources program for Special Operations Ranger Battalion within the 75th Ranger Regiment
- Oversaw diverse team of active duty, Federal civil service personnel, and contractors in various locations
- Directed personnel management for Federal civil service employees
- Oversaw coordination of HR programs such as employment classification, compensation, benefits administration, workplace investigations and training
- Provided technical advice on retention, replacement operations, casualty operations, and personnel actions within military management
- Collaborated with HR Administrators and CPAC to streamline functions related to in-processing and out-processing, training, recruiting, hiring and evaluations for all Civilian employees within Battalion
- Collaborated with all levels of management in strategic recruitment discussions to meet organizational goals
- Created and sent out necessary job postings
- Created and applied structured methods for tracking, interviewing, and selecting candidates within the Command Group
- Managed employment processes post-offer, encompassing orientation and onboarding, ensuring smooth transitions
- Innovated solutions enhancing recruitment efficiency for Ranger Selection and Assessment Process (RASP)
- Organized hiring packets for RASP candidates, ensuring readiness for Command Team review and tracked their status on the portal
- Supported the Organization's Human Resources Administrator with the overseeing of RASP for incoming officers and Non-Commissioned Officers into the Organization
- Welcomed RASP2 graduates post-graduation and integrated them into the organization
- Participated in implementing and administrating a variety of staff assignments in various military human resources program areas
DIRECTOR OF HUMAN RESOURCES
Global K9 Protection Group
Opelika
04.2018 - 08.2018
- Led a two-member HR team supporting 200 employees in recruitment, hiring, payroll, benefits, workers' compensation, unemployment functions and employee relations
- Guaranteed compliance of human resources activities with federal laws and regulations
- Developed strategic partnerships aimed at advancing organizational goals
- Collaborated with management at all levels during strategic recruitment discussions to meet organizational objectives
- Prepared and submitted job postings
- Created and monitored processes for assessing success of recruitment efforts in Quickbase platform
- Created and executed selection processes including applicant tracking, interviewing, reference/background checks and employment offers
- Conducted post-offer employment activities, including executing employment agreements and onboarding processes
- Resolved detailed questions about benefits
- Supervised third-party benefit programs
- Implemented and updated various benefit programs
- Trained workforce on benefit programs, policies, and procedures
- Oversaw administration of corporate benefit programs including Worker's Compensation
- Ensured personnel records complied with federal policies
- Streamlined payroll process, boosting accuracy
- Managed biweekly payroll processing for a workforce exceeding 200 employees
- Formulated, established, and reviewed pay structures and performance-based pay systems
- Handled intricate, contentious, and delicate work issues concerning relations and regulatory adherence
- Facilitated conflict resolution among employees and supervisor and acted as a liaison between management and staff
- Adapted work practices to meet updated guidelines and internal procedures required to adhere to policy or regulatory change
HUMAN RESOURCES & OFFICE MANAGER
Science Applications International Corporation
Columbus
10.2005 - 04.2018
- Directed HR functions, personnel operations and administrative services for a top-tier government contract
- Collaborated with managers to determine future needs relative to the organization's overall goals and devised the steps necessary to meet them
- Engaged with management on recruitment, placements, and Reduction in Force (RIF) measures based on labor market conditions
- Evaluated personnel information to assess workforce needs and address organizational challenges
- Evaluated skill sets of internal workforce and external labor market to determine availability of qualified candidates
- Assisted VP in executing key initiatives and projects for HR department
- Oversaw and streamlined HR initiatives such as onboarding, employment classification, compensation structures, training programs, labor relations and benefits management
- Ensured compliance with company policies, federal, state, and local regulations to minimize risks
- Facilitated full-cycle recruitment including job preparation, announcement processes and maintained Applicant Tracking System
- Managed post-offer employment activities to include employment agreements, orientation, completed I-9 forms, e-verify process, and on boarding activities
- Advised management on effective disciplinary actions and guided development of documentation for involuntary separations
- Offered leadership and mentorship to HR teams to achieve professional objectives
- Directed development and evaluation phases to optimize team performance metrics
Education
CP50 Military Personnel Manager's Course - 7AF80(MC)/003/21
Fort Moore, Georgia04.2021
Master of Business Administration - Project Management
Ashford University
Clinton, Iowa11.2012
Bachelor of Arts - Business Administration
Ashford University
Clinton, Iowa10.2010
Skills
- Corporate Environment
- Regulatory Compliance
- Talent Management
- Orientation & On boarding
- Benefits administration
- Recruit Software Utilization
- Federal HR Laws
- MS Office Programs
- Workers Compensation
- E-Verify Program Administrator
- ADP Payroll
- PurchasePlace
- PeopleSoft
- Client Relationship Management
- Executive Leadership
- Human Resources
- Staffing Strategist
- HR Management Systems (Civilian & Department of Defense)
- Succession Planning
- Office 365
- Skype
- Quickbase
- ADP Workforce Now
- OpenBravo
- SAP
- Process Improvements
- Recruiting
- Policy & Procedure
- Trainer
- Management
- Unemployment Claims
- Procurement
- Adobe PDF
- IMSI OrgPlus
- VISIO
- Costpoint (Deltek)
- Blueforce
- Job placement
- Assessment skills
- Workplace accommodations
- Individualized planning
- Resume development
References
References available upon request.
Timeline
VOCATIONAL REHABILITATION SPECIALIST
516 Vocational Services
10.2023 - Current
HUMAN RESOURCES OFFICER
Non-Appropriated Funds, CHRA
07.2021 - 02.2022
HUMAN RESOURCES MANAGER
Regimental Special Troops Battalion, 75th Ranger Regiment
02.2019 - 07.2021
DIRECTOR OF HUMAN RESOURCES
Global K9 Protection Group
04.2018 - 08.2018
HUMAN RESOURCES & OFFICE MANAGER
Science Applications International Corporation
10.2005 - 04.2018
CP50 Military Personnel Manager's Course - 7AF80(MC)/003/21
Master of Business Administration - Project Management
Ashford University
Bachelor of Arts - Business Administration
Ashford University
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