Summary
Overview
Work history
Education
Skills
Timeline
Generic

Nida Gulzar

Dubai,UAE

Summary

Dynamic professional with expertise in business development and strategic planning, leveraging strong negotiation skills and client relationship management to drive growth and enhance operations. Proven track record in KPI reporting and team leadership, fostering effective communication to achieve organisational goals. Committed to advancing career in operations management, utilising active listening and strategic insights to optimise performance.

Overview

5
5
years of professional experience

Work history

Receptionist

Nova Zone Business Setup
Dubai , UAE
11.2024 - Current
  • Greets the customers & gather customer's & vehicle information.
  • Open RO and perform WAC of the car with the customers.
  • Provides a complete and accurate written cost estimate for labor and parts after checking the service history.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Implements a quality control process to eliminate comebacks.
  • PSFU after the work complete.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.

Receptionist

Mishkat Hassan Tourism LLC
Dubai, UAE
05.2024 - 08.2024
  • Greets & meet customers.
  • Collect vehicle's detail from the customer.
  • Open Job cards and WAC with the customers.
  • Inform the customers about the repair cost.
  • Consult with the workshop team for any additional repairs and parts which being identified during VHC.
  • Inform the customer about the additional repairs and get approvals as per the severity level of the work.
  • Pre delivery inspection after the completion of the job and inform the customer about the delivery time.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.

Administrative officer

National Bank of Punjab
Sialkot , Pakistan
12.2021 - 10.2023
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Open Job cards and check WAC with the customers.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.

Sales officer

EFU Life Insurance Elite Motors Services
Sialkot , Pakistan
03.2020 - 11.2021
  • Forecasts goals and objectives for the department and strives to meet them.
  • Experience of handling 2 Branches (Dubai & Abu Dhabi) together.
  • Directs and schedules the work of all body shop employees.
  • Establishes and maintains good working relationships with insurance adjusters.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Implements aggressive marketing plan to increase body shop business.
  • Gives fair estimates on costs and time required for body work.
  • Follows up on parts department orders to ensure parts availability.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Attends managers meetings.
  • Other tasks as assigned.
  • Drafted detailed sales reports for management review.

Education

Bachelor in Arts - Arts

Punjab University
Pkaistan

M.A English - Master in English

Virtual University of Pakistan
Pkaistan
09.2023 -

Skills

  • Active listening
  • Business Development
  • Strategic Planning
  • KPI Reporting
  • Negotiation Skills
  • Client Relationship Management
  • Team Leadership
  • Communication
  • Operations Management

Timeline

Receptionist

Nova Zone Business Setup
11.2024 - Current

Receptionist

Mishkat Hassan Tourism LLC
05.2024 - 08.2024

M.A English - Master in English

Virtual University of Pakistan
09.2023 -

Administrative officer

National Bank of Punjab
12.2021 - 10.2023

Sales officer

EFU Life Insurance Elite Motors Services
03.2020 - 11.2021

Bachelor in Arts - Arts

Punjab University

Similar Profiles

Create profile
Nida Gulzar