Nida Haider
Admission and Administrative Coordinator
Dubai,UAE
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Motivated [Job Title] with [Number] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Academic coordinator
Superior College
Lahore, Pakistan
04.2015 - 02.2018
- Oversaw Staff training and monitored Staff performance through routine lesson observations.
- Set up and provided academic plan support to 50 staff, class wise syllabus coverage through spread sheet.
- Responded to routine educational and administrative queries from students, escalating issues to Program Head for appropriate solution.
- Supported team of 50 teachers plan for lessons, utilize spread sheet syllabus coverage report effectively and accurately track attendance and performance.
- Implemented daily performance review report to increase lecture efficiency by 100%.
- Created and distributed daily lecture and syllabus coverage progress reports using spread sheet.
- Collaborated with parents and teaching staff on strategies to reduce disruptive behavioral incidents.
- Led and motivated teaching and support staff to continuously improve knowledge and abilities for optimum student education and support.
- Work closely with program head for staff and student related issues and create comprehensive development Plans.
Administrative officer
Superior College
Lahore, Pakistan
08.2014 - 03.2015
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments includes accounts and related program HOD.
- Handled diary management for smooth-running administration processes.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Organised filing system for important and confidential office documents.
- Established workflow processes and implemented modifications to improve administrative operations.
- Managed queries in person, by phone and via email with exceptional customer care.
- Maintained correct, up-to-date joining packs for new students.
- Assessed and advised on student suitability for chosen courses.
- Checked student applications against admissions criteria to determine academic potential.
Customer service representative
Bank Alfalah
Faisalabad, Pakistan
03.2013 - 11.2013
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Master of Public Administration - Human Resource
Government College University Faisalabad
Pakistan 09.2011 - 11.2013
Bachelor's degree - Commerce
Punjab University
Lahore 09.2008 - 11.2010
Diploma of Education - Commerce
Punjab Board Of Technical Education
Pakistan 08.2006 - 07.2008
High School Diploma - Science
Abdual Razzaq Fazia College
Pakistan 03.2004 - 09.2006
Skills
- Schedule management
- Student life cycle understanding
- Academic performance tracking
- Extra Curricular Activities (ECA) coordination
- Administrative support
- Customer service
- Programme promotion
- Activity planning
- Training techniques
- Salesforce
- Customer sales support
- Microsoft Office
Languages
English
Fluent
Urdu
Fluent
Timeline
Academic coordinator
Superior College
04.2015 - 02.2018
Administrative officer
Superior College
08.2014 - 03.2015
Customer service representative
Bank Alfalah
03.2013 - 11.2013
Master of Public Administration - Human Resource
Government College University Faisalabad
09.2011 - 11.2013
Bachelor's degree - Commerce
Punjab University
09.2008 - 11.2010
Diploma of Education - Commerce
Punjab Board Of Technical Education
08.2006 - 07.2008
High School Diploma - Science
Abdual Razzaq Fazia College
03.2004 - 09.2006
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