Nida Ijaz
Dubai,Pakistan
Summary
Charismatic professional with keen eye for customer service, seeking to excel in Concierge role. Possesses strong communication skills and problem-solving abilities, honed through experience in hospitality and customer-focused environments. Dedicated to creating memorable experiences and enhancing guest satisfaction.
Overview
5
5
years of professional experience
2013
2013
years of post-secondary education
Work history
Front Desk Attendant/Agent
McCoy Communication
Lahore, Pakistan
05.2020 - 11.2022
- Managed front desk operations to ensure smooth running of daily activities.
- Greeted visitors warmly for a welcoming atmosphere.
- Managed office calendar, set new appointments and assisted with arrangements.
- Answered phone calls professionally, provided prompt service.
- Liaised effectively with other departments, facilitated inter-departmental communications.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Hospitality Assistant / Virtual Assistance
Relax to LAX
Los Angeles, Pakistan
01.2023 - 04.2024
- Assisted in organizing special events, and transportation services on behalf of Relax to LAX in order to contribution of successful execution for corporative organizations such IBM, Adobe, and Celebrities using service of Relax to LAX.
- Coordinated well with colleagues across departments for smooth operations.
- Promptly attended to phone calls at the front desk, providing professional responses.
- Delivered exceptional customer service to enhance overall guest satisfaction.
- Resolved complaints swiftly, preventing potential negative reviews.
- Maintained updated knowledge of local attractions to provide accurate information to guests.
Customer relations specialist
Venture Limousine LLC
San Jose, Pakistan
07.2024 - Current
- Utilised CRM software effectively to manage and monitor customer interactions efficiently.
- Conducted regular training sessions for staff members to improve their interaction skills with clients.
- Enhanced company's rapport with clientele through active engagement in online platforms.
- Investigated unresolved issues thoroughly before providing suitable solutions.
- Established strong relationships with customers for enhanced loyalty.
- Streamlined customer service processes to increase efficiency.
- Communicated client feedback to leadership teams and identified improvement possibilities.
Education
Bachelors in Arts -
Dandy School of Fashion Designing
Matriculation - undefined
Govt Comprenhensive High School
Intermediate - undefined
Lahore College for Women University
Skills
- Build Strong Teams
- Computer Aided Design
- Fashion Design
- Creative Arts
- Customer engagement
- Customer relationship management
- Communication proficiency
- Multitasking proficiency
- Service-Oriented mindset
- Transportation arrangements
- Skilled in event planning
Languages
Urdu
English
Personal Information
- Creative Design
- Operations
- Researcher
Custom
- Art
- Painting
- Research
- Booking Reading
Timeline
Customer relations specialist
Venture Limousine LLC
07.2024 - Current
Hospitality Assistant / Virtual Assistance
Relax to LAX
01.2023 - 04.2024
Front Desk Attendant/Agent
McCoy Communication
05.2020 - 11.2022
Matriculation - undefined
Govt Comprenhensive High School
Intermediate - undefined
Lahore College for Women University
Bachelors in Arts -
Dandy School of Fashion Designing
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