Nida Masood

• Ensured strict compliance with product
  shipments by working with internal and
  external stakeholders such as vendors, legal,
  business teams, and senior compliance
  management.
  Enabled proactive mechanisms saving over
  $150M in revenue in the product shipment
  process sold worldwide by Amazon.
  Lead the E2E transition of the Amazon Global
  Trade operations by implementing improved
  risk mitigation plans and change
  management. This was done in collaboration
  with the Amazon technology teams and the
  impact was ~60% productivity improvement
  across a team size of 3500 employees.
  Resource Management and utilization
  improvement by introducing permanent
  virtual work setup for 35% of the overall team
  size across different work levels while
  managing security, access, and employee
  personal and professional benefits.
  Developed and monitored key performance
  indicators to measure program level
  performance and success such as TPH, TP90,
  Quality, shipping cycle accuracy, Vendor
  response and performance, and customer satisfaction.
  Championed the establishment of an inclusive
  team culture by spearheading growth sessions
  and building a pathway for the employees to
  connect with the senior leaders.
  Leveraged the Machine Learning concepts in
  day-to-day Amazon operations, focusing on
  logic building to optimize processes and
  enhance efficiency
  Utilized Agile methodologies, managed
  meetings across different levels, business
  metric discussion such as weekly business
  reviews - WBR, monthly business reviews - MBR,
  and Quarterly business reviews - QBR, critical
  meetings to ensure program health and
  project deliverables were met within set
  timelines.
  Led Value Stream Mapping (VSM) and Failure
  Mode and Effect Analysis (FMEA) for
  End-to-End product compliance and vendor
  management.
  Onboarded new programs to update the
  Amazon catalog in non-English speaking
  marketplaces worldwide ensuring seamless
  integration and adherence to Amazon
  standards
  Developed and maintained quality assurance
  processes in collaboration with the Amazon
  Quality teams to ensure product reliability and
  customer satisfaction

• Leadership, guidance, and mentorship
  support for a team of 14 trade experts,
  resulting in a 16% increase in productivity.
  Led cross-functional projects for automated
  tool launches to execute projects on time,
  within budget, and with high-quality
  outcomes.
  Streamlined workflows for improved
  compliance by increasing efficiencies in
  training, regular operations, updating SOPs for
  reduced turn around times across critical
  tasks.
  Managed conflict resolution among team
  members, fostering a positive and
  collaborative work environment.
  Conducted regular risk assessments for each
  project phase, proactively identifying
  potential obstacles before they became
  significant challenges.
  Promoted a culture of continuous
  improvement by encouraging feedback from
  all levels of the organization and
  implementing actionable changes
  accordingly.
  Empowered team members by delegating
  responsibilities according to individual
  strengths and areas of expertise.
  Set performance expectations for the team,
  monitoring progress towards goals and
  providing constructive feedback as needed.
  Collaborated with product managers to
  develop a strategy and road-map to support
  their business goals

• Collaborated with cross-functional teams such
  as HR, Development, Senior leaders, and third
  party to implement a HRMS based tool
  (Adrenaline) and automated E2E manual HR
  operations for efficient functioning.
  Championed and introduced visual
  wireframing for improved requirement
  gathering process from external stakeholders
  such as IBM, Chennai Government School
  projects, and other start-ups, representing key
  business metrics in real- time, allowing for
  Quick and informed decision-making by the
  clients and management. This was well
  appreciated and adopted as an ongoing
  process.
  Conducted comprehensive evaluations of
  business processes, identifying areas for
  improvement and implementing effective
  solutions.
  Facilitated daily stand-up meetings on behalf
  of the project manager, ensuring effective
  coordination between internal teams and
  stakeholders for project scope clarification.
  Managed vendor relationships to negotiate
  contracts, secure favorable pricing, and
  ensure timely delivery of products or services

Contributed to social media outreach,
content development and schedule
management and assisted in content
development for events, drafting and
distributing promotional materials.
Liaised with product experts and graphic
designers to support content development to
meet business needs.
Conducted training on "Email
Entrepreneurship" for the external audience
Performed website audits to identify areas for
improvement such as Search Engine
Optimization (SEO).
Stayed informed about emerging web
technologies and recommended innovative
solutions.