- English
Nida Nasir
Dubai
Summary
Results-driven operations professional specialising in last-mile delivery and fleet management. Experienced in logistics support, KPI monitoring, and performance reporting. Expertise in SLA compliance, rider recruitment, and workforce planning. Focused on inventory management, vendor coordination, and process improvement to enhance operational efficiency. Aiming to transition into senior operations roles to lead strategic initiatives and optimise logistics processes.
Overview
8
8
years of professional experience
Work history
Operations Coordinator & HR
Vega Links Delivery Services
Dubai, UAE
2024.11 - Current
- Coordinate the recruitment, onboarding, documentation, and platform activation of 60+ new riders each month, ensuring complete compliance with company and client requirements.
- Reduced rider onboarding turnaround time by approximately 25% through improved coordination of documentation, training, and platform activation.
- Monitor key operational KPIs including rider productivity, attendance, on-time delivery, order completion, and SLA compliance, contributing to the achievement of 98% operational compliance.
- Support the execution of 2,000+ daily deliveries, helping maintain high operational performance and service continuity while meeting client SLAs.
- Resolved 30–60 operational escalations daily, addressing rider shortages, delayed deliveries, customer complaints, and platform-related issues to minimise service disruptions.
- Coordinate daily operations for a fleet of 140+ delivery riders, optimizing rider allocation, shift scheduling, and route planning to maximize delivery efficiency across multiple operational zones.
- Prepare daily, weekly, and monthly operational dashboards and performance reports to support management decision-making and continuous operational improvement.
- Collaborate with internal departments and external stakeholders to improve workflow efficiency, strengthen service quality, and maintain strong client relationships.
- Ensure compliance with company SOPs, client requirements, and operational policies while identifying opportunities for process improvement and increased productivity.
- Managed inventory for 150+ operational assets, including delivery bags, uniforms, SIM cards, mobile devices, and rider equipment, ensuring accurate stock control and timely distribution.
- Coordinate with finance regarding payroll documentation, rider incentives, reimbursements, and deductions to ensure accurate payroll processing.
- Coordinated manpower during peak operational periods by forecasting rider requirements, ensuring uninterrupted service levels.
- Maintain employee records, attendance, leave management, visa documentation, Emirates ID tracking, and HR files in accordance with UAE labour requirements.
- Serve as the primary operational point of contact (POC) for Talabat, FTH, TPS, and Keeta, ensuring seamless communication, issue resolution, and compliance with partner operational standards.
Operations Coordinator
Zeal Way
Dubai
2022.08 - 2022.12
- Coordinated allocation of manpower and operational resources based on project requirements.
- Monitored project progress and communicated updates with internal stakeholders to ensure timely completion.
- Coordinated administrative and operational activities across departments to support day-to-day business operations.
- Managed scheduling, meetings, travel arrangements, and office administration for management.
- Facilitated employee onboarding and orientation processes, ensuring new hires had necessary documentation and resources.
- Organised staff meetings, training sessions, conferences, and employee engagement activities to enhance team collaboration and morale.
- Maintained office inventory, coordinated with suppliers, and ensured uninterrupted office operations.
- Assisted management with operational reporting, documentation, and workflow coordination.
Secretary and Receptionist
ATKO BUSINESS
Dubai
2018.01 - 2018.05
- Facilitated communication by responding to emails and correspondence, improving overall business processes. Streamlined document management by maintaining electronic filing systems and categorising documents for easy access. Organised daily report documents, memos, and invoices, ensuring accurate record-keeping and timely information retrieval.
- Assisted in HR duties, resulting in streamlined hiring processes.
- Provided administrative support for projects; project completion rates improved significantly as a result.
- Managed stock of office supplies, eliminating unnecessary expenditure.
Education
Masters - Mass Communication
VU
UAEAssociate Degree - Mass Communication
VU
UAESkills
- Operations Coordination
- Last-Mile Delivery Operations
- Fleet and rider management
- Logistics support
- KPI Monitoring & Performance Reporting
- SLA & Compliance Management
- Rider Recruitment & Onboarding
- Workforce Planning
- HR Administration
- Client & Vendor Coordination
- Incident & Escalation Management
- Microsoft Excel
- Microsoft Office Suite
- Communication and Stakeholder Management
LANGUAGES
Advanced
- Urdu
Advanced
References
References available upon request.
Timeline
Operations Coordinator & HR
Vega Links Delivery Services
2024.11 - Current
Operations Coordinator
Zeal Way
2022.08 - 2022.12
Secretary and Receptionist
ATKO BUSINESS
2018.01 - 2018.05
Associate Degree - Mass Communication
VU
Masters - Mass Communication
VU