Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Nidheesh Mohanan

Nidheesh Mohanan

Dubai,United Arab Emirates

Summary

Offering strong foundation in technical support and troubleshooting with keen aptitude for learning new technologies. Knowledgeable about network management, software installation, and customer service, ensuring smooth IT operations. Ready to use and develop problem-solving, communication, and organizational skills in System Administrator

Overview

15
15
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification

Work History

System Administrator

Redington Middle East LLC
Dubai, UAE
2017.04 - Current
  • Troubleshot hardware issues to prevent downtime in operations.
  • Corrected system errors to ensure optimal functionality.
  • Updated operating systems regularly, ensuring latest features are utilized efficiently.
  • Coordinated IT projects, ensuring timely completion and success.
  • Experience in MS Exchange, Office D365.
  • Open and track tickets, find solutions. Give summary reports to customers.
  • Students LAB setup using N-computing users & server and maintenance.
  • G-suit console handling, User creation, Group Mail creation
  • Resolved computer and system networking problems to maintain user productivity
  • Monitored hardware, software, and peripheral performance against organizational expectations
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • VM ware installation, resource allocation

Customer Support Engineer

SLJ Trading LLC
Dubai, UAE
2015.09 - 2017.03
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with varying questions using product knowledge and service expertise.

Service Engineer

Proton Electronics Trading LLC
Dubai, UAE
2009.12 - 2015.08
  • Maintained excellent customer relations, provided expert technical advice on machine management.
  • Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
  • Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
  • Achieved optimal machinery performance by executing regular preventive maintenance.

Education

Diploma - Electronics & Communication

GOVT. POLYTECHNIC, KOZHIKODE
KERALA, INDIA
2006.06 - 2009.04

High School Diploma - Board of Public Examination Kerala

Govt V.H.S School Puthur
Kerala, India

Skills

    Incident Management

    IT Asset Audit and Management

    Project Management

    System & Network Diagnostics

    Backup solutions VPN (IP Sec, SSL)

    Surveillance system installation/maintenance and troubleshooting

    Telephony (Avaya, Grand Stream, Panasonic, NEC) Analytical and decision-making ability

    Team Player & Positive attitude

    Hardware & Networking skills

    Network Security configuration

    Project planning and implementation

    Antivirus

Languages

English
Fluent
Hindi
Intermediate
Malayalam
Native
Tamil
Intermediate

Certification

Certifications in HP laptops and Printers.

Dell, Lenovo

Timeline

System Administrator

Redington Middle East LLC
2017.04 - Current

Customer Support Engineer

SLJ Trading LLC
2015.09 - 2017.03

Service Engineer

Proton Electronics Trading LLC
2009.12 - 2015.08

Diploma - Electronics & Communication

GOVT. POLYTECHNIC, KOZHIKODE
2006.06 - 2009.04

High School Diploma - Board of Public Examination Kerala

Govt V.H.S School Puthur

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Nidheesh Mohanan