NIDHEESH RADHAKRISHNAN
Dubai,UAE
Summary
Customer relationship management specialist with over 9 years of experience in the automobile industry, excelling as a sales officer and relationship manager. Proven track record in sales strategy and client relations, complemented by 2 years in supermarkets and retail. Demonstrates adaptability across various sectors and a commitment to delivering results. Strong administrative skills ready to support organizational growth and success.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Retail business and Transportation In charge
FIRST OPTION AUTO SPARE PARTS LLC
Dubai Industrial city, Dubai
08.2024 - Current
- Supervised day-to-day retail operations, ensuring smooth sales activities and achievement of monthly targets
- Coordinated timely supply of materials to retail outlets and handled customer complaints to maintain high satisfaction
- Assigned and managed drivers for company transportation, customer deliveries, and staff pick-up/drop-off.
- Tracked and resolved traffic fines through proper recovery and compliance procedures
- Maintained strong communication between retail, transport, and workshop/body shop teams for seamless operations.
Relationship officer
Pact Employement Services LLC
Dubai
12.2023 - 04.2024
- Company Overview: Rak Bank DSA
- Generated new leads and opportunities to maximise revenue
- Built long-term relationships with customers and generated referrals from existing clients
- Increased loan sales by actively identifying and pursuing new business opportunities within the target market.
- Created email lists and performed cold calls to communicate product information and promotions to customers.
Relationship Manager
Maruti Suzuki Nexa Sai Service Private Limited
India
11.2022 - 09.2023
- Know the competition and market trends, and develop strategies to stay ahead
- Maintain long-term relationships with clients through regular communication and personalised support
- Understand customer needs and develop plans to address them
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth
- Achieved goals for sale of products and services and exceeded performance metrics for customer service.
Senior Sales Officer
Maruti Suzuki Arena Southpark Motor Private Limited
India
06.2016 - 11.2022
- Reviewed and improved sales performance to routinely meet or exceed targets
- Maintained contact with customers throughout sales and pre-delivery process
- Built long-term relationships with customers and generated referrals from existing clients
- Streamlined the sales process, implementing CRM systems to effectively track leads, opportunities, and client interactions
- Mentored junior sales team members, sharing best practices for prospecting, negotiation, and closing techniques.
Supervisor Fresh Foods
MM Super Market
India
02.2013 - 02.2015
- Motivated team through providing hands-on practical support to all members of staff on duty
- Built customer retention and satisfaction by delivering top-quality service
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
BACHELOR OF DEGREE - BUSINESSES ADMINISTRATION
Madhurai Kamaraj University
DIPLOMA - COMPUTER HARDWARE AND NETWORKING
Keltron- Govt of Kerala
Skills
- Sales and Business Development
- Social Media & Online Sales
- Technology Utilization
- Product Knowledge & Demonstration
- Effective Communication
- Office Management
- Computer Proficiency
- Relationship Building
Certification
- Sales Expert, Maruti Suzuki India Limited, 2021
- Emerging Star, Maruti Suzuki India Limited, 2018
Languages
Malayalam
English
Tamil
Hindi
Timeline
Retail business and Transportation In charge
FIRST OPTION AUTO SPARE PARTS LLC
08.2024 - Current
Relationship officer
Pact Employement Services LLC
12.2023 - 04.2024
Relationship Manager
Maruti Suzuki Nexa Sai Service Private Limited
11.2022 - 09.2023
Senior Sales Officer
Maruti Suzuki Arena Southpark Motor Private Limited
06.2016 - 11.2022
Supervisor Fresh Foods
MM Super Market
02.2013 - 02.2015
BACHELOR OF DEGREE - BUSINESSES ADMINISTRATION
Madhurai Kamaraj University
DIPLOMA - COMPUTER HARDWARE AND NETWORKING
Keltron- Govt of Kerala
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