Nidhi Sharma
Fujairah
Summary
Results-driven Office Administrator with a comprehensive background in office management and procurement. Proven ability to coordinate schedules, oversee administrative functions, and implement efficient resource allocation strategies. A collaborative leader adept at developing team capabilities and enhancing workflow to support organizational success.
Overview
17
17
years of professional experience
Work History
Office Administrator
Pacific Coast Business Services ltd
Surrey
10.2022 - 05.2023
- Coordinated executive and staff schedules to enhance time management efficiency.
- Managed daily administrative operations, ensuring seamless office functionality.
- Streamlined office supply management and inventory for operational efficiency.
- Maintained client and vendor communication to facilitate smooth operations.
- Implemented organized filing systems to enhance document retrieval.
- Assisted in report and presentation preparation for management meetings.
- Oversaw office maintenance, collaborating with service providers for timely repairs.
- Processed invoices accurately and timely to uphold financial procedures.
Executive Administrator
Torus Business Solutions Pvt Ltd
12.2011 - 11.2013
- Managing area of more than 30,000 sq
- Managing End to End Travel Management for the clients travelling along with employees
- Facilitated day-to-day operations, overseeing office management and procurement processes to ensure operational efficiency.
- Oversaw support staff to ensure smooth workflow and task completion
- Planned allocation and utilization of space and resources to optimize operational workflows and support organizational needs.
- Renewed contracts and annual maintenance contracts, ensuring compliance and continuity of services.
- Reviewing quotations from different vendors before finalizing them for the organization
- Supporting billing and collections team in terms of tenant billing and query resolution
- Processed and issued billing invoices for services rendered
- During evacuations, assists emergency response teams in assessing building condition, locating missing personnel, shutting off utilities, and delivering a status report to assembly point leaders.
Assistant Manager
Max Life Insurance
11.2007 - 12.2011
- Oversaw non-Agency zone operations with Axis Bank-PAN India, ensuring alignment with business objectives.
- Analysis of Risk & Decision making
- Set quality standards for operational areas and ensured adherence to quality standards
- Validated discrepancies in data to ensure accuracy and consistency.
- Performed quality checks on processes to ensure compliance with standards.
- Solely responsible for giving waiver to any case for future processing
- Developed and implemented internal reporting systems for monitoring quality and KPIs, enhancing operational oversight.
- Organizing training sessions for employees
- Created and developed training modules to cultivate a multi-skilled workforce while maintaining high production quality.
- Prepared functional documents which included system designs and system performance to achieve operational goals
- Tested Life and Health products related scenarios in new system 'Planet Soft.'
- Underwriting Medical cases
Process Associate
WNS
08.2006 - 11.2007
- Executed property and mortgage underwriting processes to assess risk and ensure compliance.
- Analyzed customer assets and liabilities to issue appropriate insurance policies.
- Performed daily tasks with attention to detail in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts -
Jesus & Mary College
New Delhi12-2003
Masters of Business Administration - Port & Shipping Management
National Institute of Business Management
Skills
- Office management
- Office coordination
- Document management
- Interview scheduling
- Onboarding support
- Training development
- Project planning
- Team management
- Contract management
Accomplishments
- Previously associated with companies like Pacific Coast Business Services LTs, Torus Business Solutions Pvt Ltd, Max Life Insurance, WNS
- Acquired concrete knowledge and understanding of subjects like Procurement, Travel Management, Invoice & Budgeting, Data Management, Grievance handling, Background Verification, coordination with vendors, Travel Management, Training & Development, Facility Management, Billing Invoices, Planning & Implementation
Knowledge Domain
- Procurement
- Screening Profile
- Travel Management
- Planning & Implementation
- Contract Management
- Mapping the Skills
- Facility Management
- Invoice Management
- Team Management
- Scheduling Interviews
- Training & Development
- Exit Formalities
- Resource Management
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Office Administrator
Pacific Coast Business Services ltd
10.2022 - 05.2023
Executive Administrator
Torus Business Solutions Pvt Ltd
12.2011 - 11.2013
Assistant Manager
Max Life Insurance
11.2007 - 12.2011
Process Associate
WNS
08.2006 - 11.2007
Bachelor of Arts -
Jesus & Mary College
Masters of Business Administration - Port & Shipping Management
National Institute of Business Management