Nidhi Thacker

• Assessed services to evaluate conformance with quality standards DHA & ACI. 90% compliance achieved with Diamond Level.
• Reported problems and concerns to management.
• Provided training to over 50 onboarding team members in 2021-22.
• Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions for each incident report.

• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Assigned tasks and directed team of 10 members, for 5 Clinic and 5 pharmacies.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel as per DOH standards, JAWDA, & Tasneef.

• Led team of 3, for NABH,JCI, NABL & ABPMJAY standards implementation for 550 bed tertiary care hospital
• Optimized new employee training on gear and procedures to maximize team safety.
• Delivered feedback to decision-makers regarding employee performance and training needs.

• Led the team of 7 Quality Executives of 7 multispecialty tertiary care hospitals (50 - 300 bed capacity) for:

1. Quality Improvement Projects

2. NABH, NABL / JCI Standards implementation and internal audits

3. Monthly review of CQI and Benchmarking

• Cultivate a positive, safe healthcare environment by role modeling, promote safe practices, and nurture a just culture.

• Evaluated 6 hospitals (30 - 450 bed tertiary care) for NABH & JCI standards implementation.
• Identified gaps and key areas of improvement for 6 client hospitals.
• Trained more than 1000 staff of all the client hospitals for emergency codes, NABH standards, Incident reporting, & Quality Tools

• Led acquisition project of 110 bed multi-specialty hospital by:
• Infrastructure, Manpower, Material & Equipment Planning, Drafting and implementation of organizational policies
• Looked after OPD, IT, Purchase & Canteen department functioning

• Led 30 bed multi-specialty hospital for daily operations monitoring
• Managed Duty-rota of 80+ staff & problem solving of patient & staff
• Performed duties for RCM, HR, Purchase, IT and administration

• Performed Gap analysis of 8 PHC & 8 CHC as per NABH standards
• Drafted and implemented Policies applicable
• Provided training to 500+ staff for quality practices and emergency preparedness