Nidhin Binu Kuruvilla
Dubai,Dubai
Summary
Energetic individual with excellent communication and organizational skills, excelling in customer service and administrative support. Adept in handling front desk operations and managing office tasks seamlessly. Committed to enhancing guest experiences and streamlining office processes. Organized Front Office Assistant with knack for enhancing guest experiences and streamlining office operations. Successfully managed daily administrative tasks, resulting in smoother check-in processes and improved guest satisfaction. Known for fostering welcoming environment and resolving issues promptly.
Overview
1
1
year of professional experience
Work history
Front Office Assistant
THE PGS VEDANTA HOTEL
Ernakulam, Kerala
2022.05 - 2022.11
- Kept track of inventory, managing office supplies as needed.
- Ensured high-quality customer service with professional communication skills.
- Communicated effectively with clients over the phone to provide information and assistance.
- Managed front desk operations, ensuring smooth workflow.
- Coordinated meeting room bookings for seamless business meetings.
- Sorted mail daily, ensuring timely delivery to respective departments or individuals.
- Answered incoming calls politely and courteously, using standard greetings.
Education
Certificate - IATA Passenger Ground Services Agent Training
Wings Way Training Institute
Dubai 2025.01 -
Secondary and Senior Secondary -
Baselios English Medium School
2019.04 - 2021.04
Advanced Diploma - Computer Hardware and Networking Management
Antonian College of Management Studies
Ernakulam, Kerala 2021.10 - 2022.09
Certificate - Graphic and Print Designer
Maya Academy of Advanced Creativity
Thiruvalla, Kerala 2023.12 - 2024.07
Skills
- Effective Communication
- Problem-solving
- Adaptability
- Decision-making
- Positive Thinking
- Leadership
- Excellent Customer Service
- Work Under Stress
- Active listening
- Creativity
- Time management
- Environmental friendly
- Guest satisfaction
- Call handling
- Guest hosting
- Microsoft Office proficiency
Languages
English
Fluent
Malayalam
Advanced
Custom
- Football Player (GK)
- Badminton
Timeline
Certificate - IATA Passenger Ground Services Agent Training
Wings Way Training Institute
2025.01 -
Certificate - Graphic and Print Designer
Maya Academy of Advanced Creativity
2023.12 - 2024.07
Front Office Assistant
THE PGS VEDANTA HOTEL
2022.05 - 2022.11
Advanced Diploma - Computer Hardware and Networking Management
Antonian College of Management Studies
2021.10 - 2022.09
Secondary and Senior Secondary -
Baselios English Medium School
2019.04 - 2021.04