Summary
Overview
Work History
Education
Skills
Interests
Timeline
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NIHA AKTHAR

NIHA AKTHAR

Sales

Summary

Dynamic Sales Coordinator versed in generating and presenting competitive sales quotes. Drives revenue through meticulous deadline management and product knowledge. Superior record of sales growth and customer retention.

Overview

2
2
years of professional experience

Work History

Sales coordinator

Lennox Software
Bangalore
02.2023 - 12.2023
  • Completed administrative duties promptly and to meet company standards.
  • Followed up on sales quotes and potential leads within target timeframes.
  • Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
  • Input orders onto internal system to maintain updated sales records.
  • Handled inbound queries by phone, email and in person.
  • Updated CRM systems with accurate customer information to enhance sales tracking.
  • Served as first point of contact for customer queries, expertly handling inbound calls.

Customer service

Vodafone Idea
Mangalore
12.2021 - 06.2022
  • Informing customers about our product, offers and discounts
  • Generated repeat business through exceptional customer service.
  • Handled multiple enquiries whilst maintaining outstanding customer service.
  • Educating customers on technical features and the use of devices
  • Promoted store displays to keep store environment usually appealing and optimized for promotions
  • Approaching our target customers in colleges i.e, students and providing offers about sim offers and selling the same
  • Assisting customers with their post-paid device activation.

Customer Support Executive

Cogent E-Services PVT LTD
Mangalore
01.2022 - 01.2023
  • Responsibility:
  • Handling incoming calls to answer customer queries, provide accurate, valid and complete information by using the right methods/tools
  • Determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Input call data into the company database and generated reports for management on weekly basis
  • Well acquainted with the procedures and the regulation of the company and very detailed when it comes to my work
  • Maintained a good relationship with the managers and colleagues to help in a better and efficient work environment
  • Attended training for handling customer difficult calls and always open for more trainings and projects
  • Meet Standards for call volume, wrap time, and talk time schedules
  • Follow-up on customer inquiries to make sure they are resolved in a timely manner
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

Education

Bachelors of Commerce (B.Com) -

Alva's Degree College
2022

University - Commerce

St. Ann's pre-university college
2018

SSLC - undefined

Our Lady of Pompei English Medium School
2016

Skills

  • Quick learning ability
  • Team work
  • Hard working
  • Time management
  • Technical Skills
  • Microsoft Office
  • ERP software / Tally

Interests

Reading Novels

Drawing

Cooking

Outdoor Sports 

Timeline

Sales coordinator

Lennox Software
02.2023 - 12.2023

Customer Support Executive

Cogent E-Services PVT LTD
01.2022 - 01.2023

Customer service

Vodafone Idea
12.2021 - 06.2022

Bachelors of Commerce (B.Com) -

Alva's Degree College

University - Commerce

St. Ann's pre-university college

SSLC - undefined

Our Lady of Pompei English Medium School

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NIHA AKTHAR