Summary
Overview
Work History
Education
Skills
Languages
Certifiedtraining
Areaofcompetencies
Personal Information
Certification
Travelling, Baking, Sports
Timeline
Generic
Nihal Mohamed Ali

Nihal Mohamed Ali

Abu Dhabi

Summary

I am seeking for a challenging position that enables me to promote and fortify the attributes, skills and to make a real tangible difference in the company that I work for. I have always been an extremely hands on, practical and energetic. I have a "Can do" attitude and I enjoy overcoming challenges. Highly-qualified Training Officer with Five-years track record of improving employee performance through effective training programs. Briefing classes and mentors employees in one-on-one sessions.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Real Estate Consultant

Crompton Partners
05.2024 - Current
  • Communicated with clients to understand property needs and preferences.
  • Researched commercial and residential real estate deals.
  • Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
  • Conducted thorough market research to guide clients through the decision-making process in purchasing properties.

Training Officer- (Pilot English Assessment + Pilot Ground Training)

Etihad Airways
01.2019 - 01.2024
  • Support all Ground training functions and the administration of English Language Proficiency (ELP) for EY and third-party pilots to ensure regulatory and customer satisfaction
  • Managing and coordinating various aspects of pilot ground training
  • Monitor the scheduling
  • Record-keeping
  • Compliance with regulatory requirements
  • Ensure training materials and resources are available
  • Ensure Instructors are assigned
  • Ensure training sessions are conducted effectively
  • Maintain training documentation
  • Progress tracking.

Flight Attendant

Etihad Airways
10.2019 - 04.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Guest relation

Paradise Inn Windsor Palace Hotel
01.2016 - 01.2019
  • Ensuring that guests have a satisfying experience during their stay
  • Handling guest inquiries
  • Resolving complaints
  • Providing Information about the hotel and local area
  • Coordinating special requests.

Owner of Beauty Salon

Tropicana Rosetta Hotel
01.2010 - 01.2016
  • Managing the overall operations of the business
  • Overseeing staff
  • Creating a welcoming environment for Clients
  • Managing Finances
  • Setting Business goals
  • Ensuring that the salon meets industry standards
  • Handle Marketing
  • Inventory Management.

Guest Relation

Smirnoff Hotel
01.2005 - 01.2009
  • Ensuring that guests have a satisfying experience during their stay
  • Handling guest inquiries
  • Resolving complaints
  • Providing Information about the hotel and local area
  • Coordinating special requests.

Education

Diploma - Accounting

Trading Education
Egypt
05.2004

Skills

  • Residential Real Estate
  • Property Management
  • Client Relations
  • Property Marketing
  • Train-the-Trainer
  • Mentoring abilities
  • E-learning development
  • Facilitation Techniques
  • Lesson Planning
  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Guest satisfaction
  • Microsoft Office
  • Complaint Handling

Languages

Arabic
Russian
English

Certifiedtraining

  • CIPD Level 5 Diploma L&D Training Courses, Russia
  • Train The Trainer Course, Etihad Airways Training Academy, October 2023
  • ICDL (International Computer Driving License), Alexandria Computer Institute 2009
  • Excellent in Using Microsoft Office programs, designing programs like Adobe Photoshop, and statistical programs like SPSS
  • Good decision maker and excellent problem solving
  • Active team leader and handle work pressure effectively
  • Occupational Safety & Health
  • Train The Trainer Course
  • Power BI
  • Ground Services training
  • Code of Business Conduct
  • Basic Principles of Safety Management

Areaofcompetencies

  • Training
  • MS Power BI
  • Customer Services
  • Operations
  • Administrations
  • Communication
  • CIPD Level 5 - People Management

Personal Information

  • Date of Birth: 05/01/87
  • Nationality: Egyption

Certification

  • Train The Trainer Training
  • Experience Letter as Training Officer, Etihad
  • Experience Letter as A Flight Attendant Manager, FlyNas
  • Performance Award, Etihad.
  • Bussines Continuity Management - Certificate.
  • Data Privacy Training - Certificate.
  • Volunteer Performance - Certificate.
  • Incident and Emergency Management - Certificate.

Travelling, Baking, Sports

* Traveling: is my way to explore different cultures, cuisines, landscapes and histories.

* Baking: It requires precision and creativity, offering a sense of accomplishment and joy,

*  Sports: encompass a wide range of physical activities that improve fitness, teamwork and discipline, offering numerous health and social benefits.

Timeline

Real Estate Consultant

Crompton Partners
05.2024 - Current

Flight Attendant

Etihad Airways
10.2019 - 04.2024

Training Officer- (Pilot English Assessment + Pilot Ground Training)

Etihad Airways
01.2019 - 01.2024

Guest relation

Paradise Inn Windsor Palace Hotel
01.2016 - 01.2019

Owner of Beauty Salon

Tropicana Rosetta Hotel
01.2010 - 01.2016

Guest Relation

Smirnoff Hotel
01.2005 - 01.2009

Diploma - Accounting

Trading Education
Nihal Mohamed Ali