Results-driven food and beverage operations supervisor with extensive experience in managing daily restaurant and hospitality functions. Expertise in team leadership, customer service, inventory control, and upholding food safety standards. Demonstrated success in training and motivating staff, managing high-volume service periods, and ensuring seamless kitchen-service coordination. Focused on enhancing guest experiences while optimizing operational efficiency and revenue generation.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work history
Food and beverage supervisor
One and Only Royal Miarge
Dubai, UNited Arab Emirates
2025.10 - Current
Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
Collaborated closely with the kitchen team to maintain consistency in food presentation.
Increased team productivity with efficient work schedules and staff assignments.
Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
Improved dining experience through attentive listening to guest feedback.
Enhanced customer satisfaction by promptly addressing and resolving complaints.
Implemented cost control measures, resulting in reduced over-expenditure on supplies.
Provided regular performance feedback to staff for their professional development.
Efficiently handled cash transactions, minimising errors at end-of-day reconciliations.
Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
Identified and maximised upselling opportunities to increase sales and profits.
Planned staffing levels based on evolving service demands.
Enhanced accuracy of stock inventory by carrying out regular counts and updates.
Food and Beverage Captain, The Beach Bar and grill
One and Only Royal Mirage
Dubai, United Arab Emirates
2024.11 - 2025.09
Responsible for the section allotted by the manager.
Ensuring smooth operation in the allotted section.
Managing food inventory required for food and beverage operation and also making orders for the required items.
Checking with guest satisfaction after every course of food and beverage.
Making sure about the guest allergies and preference and accordingly coordinating with the kitchen team.
Performing any other tasks allotted by the manager.
Discussing this exciting opportunity with you.
Food & Beverage Captain, The lobby Lounge and Bar
One & Only Royal Mirage
2021.11 - 2024.11
Overseeing daily operations, ensuring high standards of service, and optimizing workflow efficiency.
Training and supervising staff, managing inventory, and maintaining compliance with health and safety regulations.
Strong understanding of food and beverage operations, enabling consistent achievement and exceeding of organizational goals.
Making sure all the team members are providing excellent customer service.
Responsible for training new team members and ensuring that all the team members are up to date with the safety and sanitation procedures.
Ensuring that all the hotel SOPs are followed and consistently maintained during the operation.
Managing Small Operating Equipment's (SOE), making daily purchase orders required for the outlet.
Making weekly duty roster for the team.
Check with guest to ensure satisfaction with each food course and beverage.
Managing the bar inventory.
Perform shift closing on the POS and tally cash and credit card settlement.
Any other duties related to food and beverage assigned by the manager.
Education
Master of Science - Hospitality with Tourism Management
University College Birmingham
Birmingham, United Kingdom
Bachelor of Business Administration - Hospitality Studies and Catering Services
Kohinoor International Management Institute
Maharashtra, India
Skills
Excellent Communication
Problem Solving
Self motivated and ability to take new challenges
Quick learner, keen to learn and improve
Proficiency in all areas of Microsoft Office
Point-Of-Sale systems operation
Time management efficiency
Handling customer complaints
Cash handling practise
Scheduling rota creation
LANGUAGES
Hindi: C2 Proficient
English: C2 Proficient
REFERENCES
Yassine, El Rhaiam, Restaurant
References
References available upon request.
CUSTOM SECTION
Leadership and Team Building, Proven ability to motivate and lead teams to achieve excellence in service delivery.
Operational Efficiency.
ADDITIONAL INFORMATION
Enclosed is my resume, which provides further details about my professional achievements and qualifications. I would welcome the opportunity to discuss how my skills and experiences align with the needs of your team. Thank you for considering my application. I look forward to the possibility of discussing this exciting opportunity with you.
Timeline
Food and beverage supervisor
One and Only Royal Miarge
2025.10 - Current
Food and Beverage Captain, The Beach Bar and grill
One and Only Royal Mirage
2024.11 - 2025.09
Food & Beverage Captain, The lobby Lounge and Bar
One & Only Royal Mirage
2021.11 - 2024.11
Bachelor of Business Administration - Hospitality Studies and Catering Services
Kohinoor International Management Institute
Master of Science - Hospitality with Tourism Management