Nihel Hamdi

• Complied strictly with professional ethics codes whilst handling sensitive patient information.
• Utilised advanced diagnostic tools for high-accuracy results in testing vision acuity.
• Educated patients on proper lens care, increasing longevity of products.
• Adapted easily to new technologies brought into the practice for better diagnosis precision.
• Assisted customers in selecting frames to enhance their facial features.
• Improved patient comfort by offering personalised eyewear recommendations.
• Maintained up-to-date knowledge of optical products, enhancing product offerings.

• Welcomed clients and promoted luxury products to drive sales.
• Created an inviting environment to enhance customer attraction.
• Convinced customers through tailored product presentations.
• Conducted training on product knowledge, materials, and lenses.
• Assessed customer needs by analysing prescriptions for optimal recommendations.

• Informed clients by detailing procedures and addressing inquiries.
• Maintained communication equipment through proactive issue reporting.
• Enhanced quality results by adhering strictly to established standards and guidelines.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.
• Provided accurate, consistent and meaningful advice to customers to boost retention.

• Sold cosmetic products, including perfumes and accessories, through detailed explanations.
• Clarified product usage to customers for optimal results.
• Explained ingredients and fragrances to enhance customer awareness.
• Closed complex deals with a strategic and customer-focused approach.
• Applied exceptional customer service skills across all sales channels to engage prospects.

Greeted and served customers upon entry to foster a welcoming atmosphere.

• Maintained positive communication to enhance customer experience throughout their visit.
• Ensured accurate service delivery while supporting event operations.
• Generated leads to increase potential business opportunities.