NIJIN SHAJ

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Qualifications:

• Experience in the financial services industry, specifically in digital remittance or related areas.
• Strong understanding of CBUAE guidelines and compliance requirements.
• Excellent communication and interpersonal skills.
• Proven ability to develop and maintain customer relationships.
• Proficient in using CRM software and other relevant tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Experience with WPS and KYC processes.
• Knowledge of digital remittance platforms and technologies.
• Multilingual abilities (e.g., English, Arabic, Hindi).

Working Conditions:

• Full-time position with occasional requirements for extra shifts during holidays and busy periods.
• Office-based role with potential travel to meet clients and partners.

• Assist team members and provide support and solutions to customer queries to meet company objectives
• Maintain updated knowledge of company products and services to provide customer support and service solutions
• Manage all accounting transactions
• Skilled in attaining sales and profit objectives in competitive environment
• Planned market strategy, coordinated advertising and promotional strategies.
• Communicated relevant information to internal and external stakeholders.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Developed, maintained and utilized diverse client base.
• Attended monthly sales meetings and quarterly sales trainings.
• Responded to customer inquiries and provided technical assistance over phone and in person.