Summary
Overview
Work history
Education
Skills
References
Languages
Timeline
Generic
Nikhad

Nikhad

Dubai,UAE

Summary

Driven professional with excellent interpersonal and leadership abilities, demonstrating proficiency in conflict resolution and team management. Skilled in communication and problem-solving, ensuring customer satisfaction and operational efficiency. Committed to driving positive outcomes and growth in teaching role.

Overview

12
12
years of professional experience

Work history

Customer Support Manager

PIONEER DOCUMENTS CLEARING SERVICES LLC
Dubai, UAE
05.2023 - 12.2023
  • Coordinated team schedules for smooth operation of support department.
  • Administered performance reviews, contributing to staff development and improvement.
  • Handled escalated complaints, resulting in satisfied repeat customers.
  • Oversaw daily operations, guaranteeing seamless customer experience.
  • Improved customer satisfaction by resolving complex issues swiftly.

Accountancy /Business Teacher

GULF MODEL SCHOOL LLC DUBAI
Dubai, UAE
09.2018 - 09.2022

• Maintained accurate records of student grades and attendance for all accounting courses taught.

  • Coordinated guest speakers from the business community who provided insights into current trends in the field of accountancy.
  • Provided individualized instruction to meet each student's unique needs in the classroom setting.
  • Created engaging lesson plans that incorporated technology, multimedia, and other interactive activities.
  • Advised students on course selection, career planning, academic progress and college admissions process.
  • Facilitated group discussions among students which enabled them to gain knowledge from peers' perspectives.
  • Collaborated with colleagues to develop new curriculum and assessment strategies for accounting courses.
  • Assessed student performance through tests, quizzes, presentations, projects and homework assignments.

Business studies teacher

DEEKSHA MIRANDA PU COLLEGE
Bengaluru, INDIA
09.2014 - 04.2016
  • Assessed student progress throughout year by setting regular tests and assessments.
  • Collaborated with colleagues to create effective lesson plans that met curriculum standards.
  • Provided feedback on projects, assignments and exams with constructive comments.
  • Organised field trips, guest speakers and other educational activities to enhance student experience.
  • Utilized technology such as video conferencing, online resources and interactive whiteboards in classroom.
  • Maintained accurate records of student attendance, grades, behavior and other relevant information.

Accountancy and Business Studies Teacher

AL-AMEEN PU COLLEGE
Bengaluru, INDIA
08.2011 - 04.2014
  • Supported students who required additional help or guidance outside of class time.
  • Researched current trends in business studies topics to keep lessons up-to-date and relevant.
  • Evaluated teaching methods used during classes and implemented changes as needed.
  • Assessed student progress throughout the year by setting regular tests and assessments.
  • Collaborated with colleagues to create effective lesson plans that met curriculum standards.
  • Attended staff meetings regularly to discuss new initiatives, best practices and school policies.
  • Assisted with extra-curricular activities including clubs, sporting events or other social gatherings.

Education

Bachelor of Education - Commerce

TECHNO GLOBAL UNIVERSITY
INDIA

Master of commerce - Accounting and Taxation

BENGALURU UNIVERSITY
INDIA

Bachelor of Commerce - Marketing

BENGALURU UNIVERSITY
INDIA

Pre-University - Commerce

DEPARTMENT OF PRE-UNIVERSITY EDUCATION
INDIA

Skills

  • Lesson planning
  • Standardised testing scoring
  • Coursework marking
  • Learner assessment
  • Teaching/tutoring
  • Student behaviour management
  • Parent-teacher communication
  • Flexible and adaptive
  • Fast learner
  • Effective time management
  • Student counselling
  • Differentiated learning techniques
  • Parent-teacher conferences
  • Creative lesson plan development
  • Student motivation

References

References available upon request.

Languages

English
Advanced (C1)
Hindi
Upper intermediate

Timeline

Customer Support Manager

PIONEER DOCUMENTS CLEARING SERVICES LLC
05.2023 - 12.2023

Accountancy /Business Teacher

GULF MODEL SCHOOL LLC DUBAI
09.2018 - 09.2022

Business studies teacher

DEEKSHA MIRANDA PU COLLEGE
09.2014 - 04.2016

Accountancy and Business Studies Teacher

AL-AMEEN PU COLLEGE
08.2011 - 04.2014

Bachelor of Education - Commerce

TECHNO GLOBAL UNIVERSITY

Master of commerce - Accounting and Taxation

BENGALURU UNIVERSITY

Bachelor of Commerce - Marketing

BENGALURU UNIVERSITY

Pre-University - Commerce

DEPARTMENT OF PRE-UNIVERSITY EDUCATION
Nikhad