Dynamic Risk Control & QA Specialist at Emirates NBD Global Services, adept at ensuring regulatory compliance and delivering impactful employee training. Proven track record in audit management and quality assurance, driving significant improvements in project outcomes. Strong analytical thinker with exceptional problem-solving skills, committed to fostering collaboration and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Risk Control & QA Specialist
Emirates NBD Global Services
Dubai
07.2019 - Current
Ensured bank compliance with Sanctions, Anti-Money Laundering, and Counter Terrorist Financing regulations across jurisdictions.
Investigated compliance issues, facilitating timely resolutions to uphold legal standards.
Collaborated with departments to maintain adherence to relevant laws and regulations.
Monitored resources for satisfactory project completion and quality assurance.
Delivered on-the-job training regarding AML, KYC, CDD, and account-related requests.
Managed project budgets and BAU budgets, ensuring expenses remained within limits.
Provided progress updates and addressed audit observations for the Internal Board Audit Committee.
Established continuous monitoring systems for proactive identification of compliance issues.
Sales Advisor & Process Associate
Emirates NBD Global Services
Dubai
05.2016 - 06.2019
Developed and implemented sales process to enhance efficiency and effectiveness.
Conducted outreach to customers regarding DAC plans, promoting new credit card offers.
Activated credit cards while providing Cash on Call and Balance Transfer options.
Coordinated with internal departments to ensure timely disbursement of services within two to three days.
Achieved daily sales targets of AED 80,000 by executing over 80 calls while maintaining high service quality ratings.
Personal Finance Advisor
Emirates NBD Global Services
Dubai
05.2014 - 04.2016
Introduced personal finance facilities to new customers and promoted top-up options for existing clients.
Achieved significant sales growth by managing relationships and implementing proactive loan and credit card strategies.
Serviced accounts consistently to maintain active engagement and promote profitable offerings.
Developed innovative sales strategies, enhancing cold calling techniques and customer follow-up processes.
Led key projects that reduced response time for customer queries.
Collaborated with accounting and finance teams to produce monthly and quarterly financial reports.
Processed inquiries regarding retail products and services efficiently.
Coordinated online promotions and communicated latest offers to customers.
Virtual Relationship Manager
Emirates Islamic Bank
Dubai
10.2013 - 04.2014
Maintained awareness of all available financial products and promotional financing packages.
Serviced customers by offering personal, auto, and home finance options, along with fixed deposits.
Addressed banking service issues through in-person, phone, and email inquiries.
Recommended suitable banking products to facilitate customer approvals.
Prioritized management of bank accounts for key profile customers.
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation
Sr Manager, Cyber and Technology Control Assessment. Risk & Governance- Control Testing at CIBCSr Manager, Cyber and Technology Control Assessment. Risk & Governance- Control Testing at CIBC