Nikhat Rangara
Dubai
Summary
Dynamic Risk Control & QA Specialist at Emirates NBD Global Services, adept at ensuring regulatory compliance and delivering impactful employee training. Proven track record in audit management and quality assurance, driving significant improvements in project outcomes. Strong analytical thinker with exceptional problem-solving skills, committed to fostering collaboration and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Risk Control & QA Specialist
Emirates NBD Global Services
Dubai
07.2019 - Current
- Ensured bank compliance with Sanctions, Anti-Money Laundering, and Counter Terrorist Financing regulations across jurisdictions.
- Investigated compliance issues, facilitating timely resolutions to uphold legal standards.
- Collaborated with departments to maintain adherence to relevant laws and regulations.
- Monitored resources for satisfactory project completion and quality assurance.
- Delivered on-the-job training regarding AML, KYC, CDD, and account-related requests.
- Managed project budgets and BAU budgets, ensuring expenses remained within limits.
- Provided progress updates and addressed audit observations for the Internal Board Audit Committee.
- Established continuous monitoring systems for proactive identification of compliance issues.
Sales Advisor & Process Associate
Emirates NBD Global Services
Dubai
05.2016 - 06.2019
- Developed and implemented sales process to enhance efficiency and effectiveness.
- Conducted outreach to customers regarding DAC plans, promoting new credit card offers.
- Activated credit cards while providing Cash on Call and Balance Transfer options.
- Coordinated with internal departments to ensure timely disbursement of services within two to three days.
- Achieved daily sales targets of AED 80,000 by executing over 80 calls while maintaining high service quality ratings.
Personal Finance Advisor
Emirates NBD Global Services
Dubai
05.2014 - 04.2016
- Introduced personal finance facilities to new customers and promoted top-up options for existing clients.
- Achieved significant sales growth by managing relationships and implementing proactive loan and credit card strategies.
- Serviced accounts consistently to maintain active engagement and promote profitable offerings.
- Developed innovative sales strategies, enhancing cold calling techniques and customer follow-up processes.
- Led key projects that reduced response time for customer queries.
- Collaborated with accounting and finance teams to produce monthly and quarterly financial reports.
- Processed inquiries regarding retail products and services efficiently.
- Coordinated online promotions and communicated latest offers to customers.
Virtual Relationship Manager
Emirates Islamic Bank
Dubai
10.2013 - 04.2014
- Maintained awareness of all available financial products and promotional financing packages.
- Serviced customers by offering personal, auto, and home finance options, along with fixed deposits.
- Addressed banking service issues through in-person, phone, and email inquiries.
- Recommended suitable banking products to facilitate customer approvals.
- Prioritized management of bank accounts for key profile customers.
Education
Bachelors - Banking & Insurance
Mumbai University
Mumbai03.2007
Skills
- Microsoft Office Suite
- Employee training
- Team collaboration
- Audit management
- Quality assurance
- Regulatory compliance
- Problem solving
- Decision making
- Teamwork and collaboration
- Adaptability
- Time management
- Customer service
- Effective communication
- Risk assessment
- User acceptance testing
- Quality improvements
- Analytical thinking
Languages
English
First Language
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Risk Control & QA Specialist
Emirates NBD Global Services
07.2019 - Current
Sales Advisor & Process Associate
Emirates NBD Global Services
05.2016 - 06.2019
Personal Finance Advisor
Emirates NBD Global Services
05.2014 - 04.2016
Virtual Relationship Manager
Emirates Islamic Bank
10.2013 - 04.2014
Bachelors - Banking & Insurance
Mumbai University
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