NIKHAT NASIR GADKARI
OPERATIONS
Abu Dhabi,UAE
Summary
Experienced professional with a strong background in ERP and CRM systems, complemented by Finacle expertise. Demonstrates exceptional customer service excellence and operations management skills, ensuring efficient business processes. Proficient in Microsoft Office, contributing to streamlined administrative tasks. Committed to leveraging technical skills and operational knowledge to drive organizational success.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Relationship Officer
Derby Marketing (Channel Partners Emirates NBD Bank)
Abu Dhabi, UAE
2024.07 - 2026.03
- Building and maintaining strong relationships with clients to understand their financial needs and goals, providing them with suitable banking solutions, and ensuring high customer satisfaction.
- Successfully delivered on tasks within tight deadlines.
- Won trust of clients through transparent communication methods.
- Developed relationships with clients, fostered loyalty and retention.
- Enhanced bank's reputation with excellent customer service skills.
- Assisted customers in loan applications, facilitated swift approval process.
- Increased loan portfolio by developing new business opportunities.
- Resolved customer complaints promptly to maintain good relations.
Associate Manager
HDFC Life
MUMBAI, INDIA
2023.04 - 2024.06
- Enhanced team performance by fostering a collaborative work environment.
- Maintained a healthy work environment, promoting teamwork and collaboration amongst staff members.
- Implemented new policies to enhance operational efficiency.
- Built strong relationships with customers through active engagement and regular feedback solicitation.
- Collaborated with other branches to share ideas and learn from each other's experiences.
- Prioritised tasks based on urgency and importance, leading to timely completion of projects without compromising on quality or efficiency.
- Regularly reviewed branch processes, making necessary adjustments for optimal performance.
- Ensured excellent customer service with proactive management techniques.
Senior Officer
ICICI Bank
MUMBAI, INDIA
2020.04 - 2022.11
- Managed daily branch operations, ensuring smooth processing of customer transactions and banking services.
- Ensured compliance with KYC norms, banking regulations, and internal audit requirements.
- Verified and processed financial documents for NRI Customers account opening, Fixed Deposit and other banking services.
- Monitored and maintained accurate records of customer accounts, transactions, and financial documentation.
- Supported branch management in achieving operational efficiency and improving overall customer service standards.
Sales Co-Ordinator
M-Swipe Technologies PVT LTD
MUMBAI, INDIA
2019.02 - 2020.03
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Achieved decreased order processing time with proficient use of CRM tools.
- Coordinated with marketing team, ensuring successful product launches.
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Coordinated sales activities with effective communication between sales teams and clients.
Education
M.B.A - Finance
Welingkar Institute of Management, Development And Research
MUMBAI, INDIA 2021.10 - 2023.12
M.Com - Commerce
University of Mumbai
MUMBAI, INDIA 2019.06 - 2021.06
B.B.I - Banking and Insurance
University of Mumbai
MUMBAI, INDIA 2015.06 - 2018.06
H.S.C - Commerce
Maharashtra State Board Of Secondary And Higher Secondary Education
MUMBAI, INDIA 2014.06 - 2015.05
S.S.C - General
Maharashtra State Board Of Secondary And Higher Secondary Education
MUMBAI, INDIA 2012.06 - 2013.05
Skills
- ERP and CRM systems
- Finacle expertise
- Customer service excellence
- Operations management
- Microsoft Office proficiency
Certification
- MS-CIT
- Advance Excel
- GCC-TBC
Personal Profile
- Date of Birth: 28th January, 1997
- Passport No: V6740548
- Passport Validity: 2032
- Nationality: Indian
Languages
English
Fluent
Hindi
Fluent
Marathi
Intermediate
Arabic
Beginner
Affiliations
- Dance, Music, and Travelling
Timeline
Relationship Officer
Derby Marketing (Channel Partners Emirates NBD Bank)
2024.07 - 2026.03
Associate Manager
HDFC Life
2023.04 - 2024.06
M.B.A - Finance
Welingkar Institute of Management, Development And Research
2021.10 - 2023.12
Senior Officer
ICICI Bank
2020.04 - 2022.11
M.Com - Commerce
University of Mumbai
2019.06 - 2021.06
Sales Co-Ordinator
M-Swipe Technologies PVT LTD
2019.02 - 2020.03
B.B.I - Banking and Insurance
University of Mumbai
2015.06 - 2018.06
H.S.C - Commerce
Maharashtra State Board Of Secondary And Higher Secondary Education
2014.06 - 2015.05
S.S.C - General
Maharashtra State Board Of Secondary And Higher Secondary Education
2012.06 - 2013.05