Nikhil Babu
Restaurant manager
Dubai,DU
Summary
Highly motivated hospitality professional with extensive experience in management roles across the hotel, restaurant, and aviation industries. Demonstrated expertise in organizational skills, leadership, financial, and sales & marketing. Currently seeking suitable opportunities as a Manager Food and Beverage/Restaurant Operations Manager.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
9
9
Certificates
Work History
Japanese Restaurant Manager
Origami Sushi Fusion Restaurant
09.2023 - Current
- Assisted the Director and Assistant Director of Food & Beverage in planning, organizing, and executing all aspects of food and beverage operations
- Overseas all operational and administrative aspects including staffing, training, menu development, and financial performance, ensuring exceptional service, culinary excellence, and profitability
- Enforced and monitor that all operational standards, as per established policies, SOPs, hygiene, safety, and quality measures are in place at all times
- Cultivate relationships with guests, suppliers, and industry partners to enhance the restaurant's reputation and visibility
- Foster a culture of teamwork, collaboration, and continuous improvement among the restaurant colleagues
- Upheld strict safety protocols within the workplace, minimizing accidents or injuries among staff members.
- Maintained high standards of food quality by closely monitoring kitchen operations and collaborating with the head chef on recipe development.
Restaurant Manager
Tyler's Tavern Bar & Grill
09.2022 - 09.2023
- Supervises and manages employees
- Manages all day-to-day operations
- Maintains service and sanitation standards in restaurant, bar/service areas and ensures compliance with food handling and sanitation standards
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Oversees the financial aspects of the department including purchasing and payment of invoices
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
Catering Manager
Lulu Group International
07.2020 - 08.2022
- Managed Sales Activities by responding to incoming catering opportunities for the firm
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc
- And knows how to sell against them
- Developed special promotion and merchandising plans
- Designed catering packages, budgeting and forecasting
- Menu planning and menu engineering, conducted external and internal catering audits
- Handled catering scheduling, ordered food and planned events.
- Worked with chefs to plan menus according to client needs and budgets.
Food and Beverage Manager
Etihad Airways
12.2014 - 06.2020
- Responsible for all aspects of guest satisfaction on different aircraft fleets
- Acts as the knowledgeable expert and supports crew with information about food and beverages
- Ensure that all beverages and food items are delivered and presented according to inspired service standards
- Responsible for ensuring safety and security standards and guidelines are followed
- Operates on board mechanical and emergency safety equipment
- Provide feedback and direction to the Cabin Crew in conjunction with the cabin manager
- Oversee galley management and plays a role in food and beverage service performance in the First and Business class
- Monitor guest satisfaction with catering product and provide feedback and input to menus design, wine selection, galley loading, dry stores items in conjunction with the catering team
- Rotational on ground catering assignment to attend and manage quality check with Etihad catering partners and evaluation of feedback
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Assistant Restaurant Manager
Jumeirah Hotels
03.2014 - 11.2014
- Maintained food and beverage cost below the required percentage
- Established effective budgeting, forecasting and revenue management
- Conducted staff appraisal, training, interview and staff retention
- Staff rostering, scheduling and vacation planning
- Achieve 93% in outlets KPI with Mystery guest, revenue target and HACCP audit as criteria
- Leading a team of 35 associates and conducting performance reviews rostering and recruitment as per the requirement
- Ensured all HACCP & ISO standards are followed within the outlet and maintaining all the relevant paperwork for the same
- Purchased stock, supplies and negotiating best prices with trade suppliers
Food and Beverage Supervisor
Grand Hyatt Muscat
04.2012 - 02.2014
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
Food and Beverage Associate
Grand Hyatt Muscat
05.2010 - 04.2012
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
Education
High School Diploma -
Etihad Aviation Academy
Abu Dhabi, United Arab Emirates 05.2014 - 01.2015
Bachelors of Hotel Management -
Bangalore University, AMC College of Hotel Management
Bangalore 06.2005 - 05.2009
Secondary school certification -
JNV Ernakulam, CBSE Board
Kerala 04.2003 - 03.2005
Skills
Team Leadership
Problem solving
Customer service
Time management
Financial management
Food safety and sanitation
Inventory management
Interpersonal and communication
Presentation and training
Recruitment and hiring
Event planning and promotions
Certification
Level 3 Award in supervising Food Safety In catering, Highfields, 04/01/23
Timeline
Japanese Restaurant Manager
Origami Sushi Fusion Restaurant
09.2023 - Current
Restaurant Manager
Tyler's Tavern Bar & Grill
09.2022 - 09.2023
Catering Manager
Lulu Group International
07.2020 - 08.2022
Food and Beverage Manager
Etihad Airways
12.2014 - 06.2020
High School Diploma -
Etihad Aviation Academy
05.2014 - 01.2015
Assistant Restaurant Manager
Jumeirah Hotels
03.2014 - 11.2014
Food and Beverage Supervisor
Grand Hyatt Muscat
04.2012 - 02.2014
Food and Beverage Associate
Grand Hyatt Muscat
05.2010 - 04.2012
Bachelors of Hotel Management -
Bangalore University, AMC College of Hotel Management
06.2005 - 05.2009
Secondary school certification -
JNV Ernakulam, CBSE Board
04.2003 - 03.2005
Personal Information
- Passport Number: Z3851036
- Date of Birth: 12/11/87
- Nationality: Indian