Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Nikhil Durugkar

Nikhil Durugkar

Sr. Sales Manager (M&E) - Events & Caterings
Dubai

Summary

Results-driven professional with extensive hospitality industry experience. Expertise in event sales and management. Proven track record in driving revenue, enhancing guest experiences, and leading successful events. Excited to collaborate with a dynamic team and elevate excellence in meetings and events.

Overview

13
13
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

SR SALES MANAGER (M&E), EVENTS & CATERINGS

Radisson Red Hotel Dubai Silicon Oasis
04.2024 - Current
  • Establish & develop Events team for Outdoor Events & Caterings
  • Leading the team for Meeting & Events (Indoor & Outdoor)
  • Created budget plans, forecasts, and strategic initiatives for the M&E department’s upcoming year, with a focus on maximizing ROI from key investments.
  • Implemented innovative marketing strategies, increasing lead generation by 50%.
  • Maintained & improved B2B relations for current property.
  • Enhance engagement of B2C clients by partnering with online platforms. (Arabia weddings, Hafla, Eventlist, etc)
  • Coordinated over 100 successful events, enhancing brand visibility.
  • Trained and mentored a high-performing sales team, improving productivity.
  • Utilized CRM tools to streamline sales processes and track performance.
  • Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.


Cluster Sales Manager, M&E Sales

Radisson Blu Hotel DubaiDeira Creek, Wyndham Dubai
06.2023 - 03.2024
  • Exceeded sales targets by 38% through strategic event planning.
  • Developed strong client relationships, boosting repeat business by40%.
  • Coordinated over 200 successful events, enhancing brand visibility.
  • Achieved a 95% client satisfaction rate through exceptional service.
  • Collaborated with cross-functional teams to enhance event offerings.
  • Analyzed market trends to identify new opportunities, driving growth.
  • Key Accounts - F1 Abu Dhabi 2021/2022; DRC 2023/2024; Dubai Airshow 2021/2023;
  • Volume Events - Afghani weddings (1,200 pax), Outdoor Wedding caterings (600 - 900 pax), EXPO caterings, etc

ASSISTANT MEETING & EVENTS SALES MANAGER

Radisson Blu, DubaiDeira Creek
09.2021 - 05.2023
  • Managed Dubai EXPO2020 generated 2.7m of revenue.
  • Managed the commercial aspect for artists & pavilions.
  • Volume events & caterings
  • Developed corporate contacts & contributed to revenue

ASSISTANT CLUSTER MANAGER - BARS

Radisson Blu, Dubai Deira Creek
12.2018 - 08.2021
  • Managed cluster of 5 mainstream bars.
  • Oversaw beverage accounts and transactions for the hotel.
  • Successfully maintained the hotel's beverage cost under budget for FY 2019-20 and 2020-21.
  • Enhanced total bar profitability by 7% for two consecutive years.

OUTLETS MANAGER - F&B OUTLETS

Hyatt Regency Chennai
02.2017 - 08.2018
  • Outlet Manager for Spice Haat (All day dining), Yakiniku (Japanese),365 AS (Bar) and In room dining at the same time.
  • Improved guest satisfaction scores by 18% in all three quarters compared to the corresponding quarters in 2017.
  • Increased outlet revenue by 21%compared to the previous year through enhancements in products and marketing strategies.
  • Achieved an outlet profitability of 52.9%,surpassing the 47.8% recorded in FY 2018, and attained an impressive62.4% profitability for the bar.

EVENTS SERVICE MANAGER

Hyatt Regency Chennai
02.2015 - 01.2017
  • One of the busiest events space in city with great ambience.
  • A multistoried events space with budget of INR 240 million per year.
  • Introduced a novel design for the operational style of Events Services, making a significant impact on the city, establishing it as a flagship destination.
  • Successfully directed and met the budget annually through Events sales, concurrently raising profitability by 7.3% FY 15/16.
  • Effectively managed various events, including MRF F1, BMW launch, TAFE launch, Apollo Hospitals, and more.

ASSISTANT MANAGER - F&B OUTLET

Hyatt Regency Mumbai
08.2012 - 01.2015
  • Assistant outlet manager for Italian specialty restaurant, Lounge bar, Events Service. Advanced from the position of waiter to team leader and from team leader to assistant manager.

Education

Diploma - Hotel Management & Catering Technology

Dr D Y Patil University
06.2003 - 05.2005

Skills

Volume Events & Caterings

Certification

NIIT Computer advance course. (2002)

References

Reference available upon request

Accomplishments

Employee of the month (10/2009) Hyatt Regency Mumbai.

Topped in guest satisfaction survey Employee of the Month (02/2016) Successful launch of Outdoor design & Concept.

Timeline

SR SALES MANAGER (M&E), EVENTS & CATERINGS - Radisson Red Hotel Dubai Silicon Oasis
04.2024 - Current
Cluster Sales Manager, M&E Sales - Radisson Blu Hotel DubaiDeira Creek, Wyndham Dubai
06.2023 - 03.2024
ASSISTANT MEETING & EVENTS SALES MANAGER - Radisson Blu, DubaiDeira Creek
09.2021 - 05.2023
ASSISTANT CLUSTER MANAGER - BARS - Radisson Blu, Dubai Deira Creek
12.2018 - 08.2021
OUTLETS MANAGER - F&B OUTLETS - Hyatt Regency Chennai
02.2017 - 08.2018
EVENTS SERVICE MANAGER - Hyatt Regency Chennai
02.2015 - 01.2017
ASSISTANT MANAGER - F&B OUTLET - Hyatt Regency Mumbai
08.2012 - 01.2015
Dr D Y Patil University - Diploma, Hotel Management & Catering Technology
06.2003 - 05.2005

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Nikhil DurugkarSr. Sales Manager (M&E) - Events & Caterings