Nikhil Durugkar
Sr. Sales Manager (M&E) - Events & Caterings
Dubai
Summary
Results-driven professional with extensive hospitality industry experience. Expertise in event sales and management. Proven track record in driving revenue, enhancing guest experiences, and leading successful events. Excited to collaborate with a dynamic team and elevate excellence in meetings and events.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
SR SALES MANAGER (M&E), EVENTS & CATERINGS
Radisson Red Hotel Dubai Silicon Oasis
04.2024 - Current
- Establish & develop Events team for Outdoor Events & Caterings
- Leading the team for Meeting & Events (Indoor & Outdoor)
- Created budget plans, forecasts, and strategic initiatives for the M&E department’s upcoming year, with a focus on maximizing ROI from key investments.
- Implemented innovative marketing strategies, increasing lead generation by 50%.
- Maintained & improved B2B relations for current property.
- Enhance engagement of B2C clients by partnering with online platforms. (Arabia weddings, Hafla, Eventlist, etc)
- Coordinated over 100 successful events, enhancing brand visibility.
- Trained and mentored a high-performing sales team, improving productivity.
- Utilized CRM tools to streamline sales processes and track performance.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
Cluster Sales Manager, M&E Sales
Radisson Blu Hotel DubaiDeira Creek, Wyndham Dubai
06.2023 - 03.2024
- Exceeded sales targets by 38% through strategic event planning.
- Developed strong client relationships, boosting repeat business by40%.
- Coordinated over 200 successful events, enhancing brand visibility.
- Achieved a 95% client satisfaction rate through exceptional service.
- Collaborated with cross-functional teams to enhance event offerings.
- Analyzed market trends to identify new opportunities, driving growth.
- Key Accounts - F1 Abu Dhabi 2021/2022; DRC 2023/2024; Dubai Airshow 2021/2023;
- Volume Events - Afghani weddings (1,200 pax), Outdoor Wedding caterings (600 - 900 pax), EXPO caterings, etc
ASSISTANT MEETING & EVENTS SALES MANAGER
Radisson Blu, DubaiDeira Creek
09.2021 - 05.2023
- Managed Dubai EXPO2020 generated 2.7m of revenue.
- Managed the commercial aspect for artists & pavilions.
- Volume events & caterings
- Developed corporate contacts & contributed to revenue
ASSISTANT CLUSTER MANAGER - BARS
Radisson Blu, Dubai Deira Creek
12.2018 - 08.2021
- Managed cluster of 5 mainstream bars.
- Oversaw beverage accounts and transactions for the hotel.
- Successfully maintained the hotel's beverage cost under budget for FY 2019-20 and 2020-21.
- Enhanced total bar profitability by 7% for two consecutive years.
OUTLETS MANAGER - F&B OUTLETS
Hyatt Regency Chennai
02.2017 - 08.2018
- Outlet Manager for Spice Haat (All day dining), Yakiniku (Japanese),365 AS (Bar) and In room dining at the same time.
- Improved guest satisfaction scores by 18% in all three quarters compared to the corresponding quarters in 2017.
- Increased outlet revenue by 21%compared to the previous year through enhancements in products and marketing strategies.
- Achieved an outlet profitability of 52.9%,surpassing the 47.8% recorded in FY 2018, and attained an impressive62.4% profitability for the bar.
EVENTS SERVICE MANAGER
Hyatt Regency Chennai
02.2015 - 01.2017
- One of the busiest events space in city with great ambience.
- A multistoried events space with budget of INR 240 million per year.
- Introduced a novel design for the operational style of Events Services, making a significant impact on the city, establishing it as a flagship destination.
- Successfully directed and met the budget annually through Events sales, concurrently raising profitability by 7.3% FY 15/16.
- Effectively managed various events, including MRF F1, BMW launch, TAFE launch, Apollo Hospitals, and more.
ASSISTANT MANAGER - F&B OUTLET
Hyatt Regency Mumbai
08.2012 - 01.2015
- Assistant outlet manager for Italian specialty restaurant, Lounge bar, Events Service. Advanced from the position of waiter to team leader and from team leader to assistant manager.
Education
Diploma - Hotel Management & Catering Technology
06.2003 - 05.2005
Skills
Volume Events & Caterings
Certification
NIIT Computer advance course. (2002)
References
Reference available upon request
Accomplishments
Employee of the month (10/2009) Hyatt Regency Mumbai.
Topped in guest satisfaction survey Employee of the Month (02/2016) Successful launch of Outdoor design & Concept.
Timeline
SR SALES MANAGER (M&E), EVENTS & CATERINGS - Radisson Red Hotel Dubai Silicon Oasis
04.2024 - Current
Cluster Sales Manager, M&E Sales - Radisson Blu Hotel DubaiDeira Creek, Wyndham Dubai
06.2023 - 03.2024
ASSISTANT MEETING & EVENTS SALES MANAGER - Radisson Blu, DubaiDeira Creek
09.2021 - 05.2023
ASSISTANT CLUSTER MANAGER - BARS - Radisson Blu, Dubai Deira Creek
12.2018 - 08.2021
OUTLETS MANAGER - F&B OUTLETS - Hyatt Regency Chennai
02.2017 - 08.2018
EVENTS SERVICE MANAGER - Hyatt Regency Chennai
02.2015 - 01.2017
ASSISTANT MANAGER - F&B OUTLET - Hyatt Regency Mumbai
08.2012 - 01.2015
Dr D Y Patil University - Diploma, Hotel Management & Catering Technology
06.2003 - 05.2005
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