Nikhil Durugkar

Summary

Results-driven professional with extensive hospitality industry experience. Expertise in event sales and management. Proven track record in driving revenue, enhancing guest experiences, and leading successful events. Excited to collaborate with a dynamic team and elevate excellence in meetings and events.

Overview

13

years of professional experience

2

years of post-secondary education

3

Certifications

3

Languages

Work History

SR SALES MANAGER (M&E), EVENTS & CATERINGS

Radisson Red Hotel Dubai Silicon Oasis

04.2024 - Current

Establish & develop Events team for Outdoor Events & Caterings
Leading the team for Meeting & Events (Indoor & Outdoor)
Created budget plans, forecasts, and strategic initiatives for the M&E department’s upcoming year, with a focus on maximizing ROI from key investments.
Implemented innovative marketing strategies, increasing lead generation by 50%.
Maintained & improved B2B relations for current property.
Enhance engagement of B2C clients by partnering with online platforms. (Arabia weddings, Hafla, Eventlist, etc)
Coordinated over 100 successful events, enhancing brand visibility.
Trained and mentored a high-performing sales team, improving productivity.
Utilized CRM tools to streamline sales processes and track performance.
Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.

Cluster Sales Manager, M&E Sales

Radisson Blu Hotel DubaiDeira Creek, Wyndham Dubai

06.2023 - 03.2024

Exceeded sales targets by 38% through strategic event planning.
Developed strong client relationships, boosting repeat business by40%.
Coordinated over 200 successful events, enhancing brand visibility.
Achieved a 95% client satisfaction rate through exceptional service.
Collaborated with cross-functional teams to enhance event offerings.
Analyzed market trends to identify new opportunities, driving growth.
Key Accounts - F1 Abu Dhabi 2021/2022; DRC 2023/2024; Dubai Airshow 2021/2023;
Volume Events - Afghani weddings (1,200 pax), Outdoor Wedding caterings (600 - 900 pax), EXPO caterings, etc

ASSISTANT MEETING & EVENTS SALES MANAGER

Radisson Blu, DubaiDeira Creek

09.2021 - 05.2023

Managed Dubai EXPO2020 generated 2.7m of revenue.
Managed the commercial aspect for artists & pavilions.
Volume events & caterings
Developed corporate contacts & contributed to revenue

ASSISTANT CLUSTER MANAGER - BARS

Radisson Blu, Dubai Deira Creek

12.2018 - 08.2021

Managed cluster of 5 mainstream bars.
Oversaw beverage accounts and transactions for the hotel.
Successfully maintained the hotel's beverage cost under budget for FY 2019-20 and 2020-21.
Enhanced total bar profitability by 7% for two consecutive years.

OUTLETS MANAGER - F&B OUTLETS

Hyatt Regency Chennai

02.2017 - 08.2018

Outlet Manager for Spice Haat (All day dining), Yakiniku (Japanese),365 AS (Bar) and In room dining at the same time.
Improved guest satisfaction scores by 18% in all three quarters compared to the corresponding quarters in 2017.
Increased outlet revenue by 21%compared to the previous year through enhancements in products and marketing strategies.
Achieved an outlet profitability of 52.9%,surpassing the 47.8% recorded in FY 2018, and attained an impressive62.4% profitability for the bar.

EVENTS SERVICE MANAGER

Hyatt Regency Chennai

02.2015 - 01.2017

One of the busiest events space in city with great ambience.
A multistoried events space with budget of INR 240 million per year.
Introduced a novel design for the operational style of Events Services, making a significant impact on the city, establishing it as a flagship destination.
Successfully directed and met the budget annually through Events sales, concurrently raising profitability by 7.3% FY 15/16.
Effectively managed various events, including MRF F1, BMW launch, TAFE launch, Apollo Hospitals, and more.

ASSISTANT MANAGER - F&B OUTLET

Hyatt Regency Mumbai

08.2012 - 01.2015

Assistant outlet manager for Italian specialty restaurant, Lounge bar, Events Service. Advanced from the position of waiter to team leader and from team leader to assistant manager.

Education

Diploma - Hotel Management & Catering Technology

Dr D Y Patil University

06.2003 - 05.2005

Skills

Volume Events & Caterings

Weddings & Socials

MICE & Conventions

Brand-building strategies

Business growth and retention

Budget and Forecast

Quality control

Training and development

Product design

Public Relation

Profit Growth

Problem Solving

Certification

NIIT Computer advance course. (2002)

References

Reference available upon request

Accomplishments

Employee of the month (10/2009) Hyatt Regency Mumbai.

Topped in guest satisfaction survey Employee of the Month (02/2016) Successful launch of Outdoor design & Concept.

Timeline

SR SALES MANAGER (M&E), EVENTS & CATERINGS - Radisson Red Hotel Dubai Silicon Oasis