Nikhil Karunakaran
Dubai
Summary
Experienced Automotive After-Sales Professional with over 16 years of expertise in the passenger car segment, specializing in service consultation and workshop management. Seasoned Service Advisor adept at delivering exceptional customer service and managing operations in high-pressure environments.
Professional foreman ready to lead construction projects with strong focus on results and team collaboration. Skilled in project management, site supervision, and safety protocols. Reliable and adaptable, ensuring smooth operations and timely completion of tasks. Recognized for problem-solving abilities and effective communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Foreman/Job Controller
RTA DUBAI TAXI CORPORATION
11.2021 - Current
- Supervised daily automotive repair and maintenance tasks, ensuring high-quality work and on-time completion
- Managed a team of 15 technicians, assigning tasks based on skills and monitoring performance
- Conducted regular vehicle inspections to ensure compliance with safety standards and customer expectations
- Trained and mentored junior mechanics, improving technical skills and safety awareness
- Implemented safety protocols and conducted regular safety checks, reducing workplace incidents
- Developed and adjusted work schedules to meet project deadlines and accommodate unforeseen challenges
- Monitored equipment maintenance, ensuring all tools were in proper working condition
- Maintained accurate records of repairs, parts inventory, and technician hours for effective project tracking
Foreman
DYNATRADE AUTOMOTIVE GROUP
08.2021 - 11.2021
- Supervised a team of 17 workers, assigning tasks based on skill sets and project priorities
- Managed day-to-day operations, ensuring projects were completed safely, on time, and within budget
- Conducted daily safety briefings and enforced compliance with safety standards and procedures
- Inspected work quality to ensure it met specifications, guidelines, and customer expectations
- Tracked project progress, adjusting schedules as necessary to accommodate changes and unexpected delays
- Trained and mentored team members, improving skills, safety awareness, and overall job performance
- Ensured all tools and equipment were properly maintained, reducing downtime and improving efficiency
Service Advisor/Job Controller
PAL PLATINA PREMIUM AUTO GARAGE
02.2021 - 07.2021
- Greeted customers and assessed their vehicle service needs, providing clear estimates and timelines for repairs
- Managed the daily scheduling of service jobs, ensuring efficient workflow and optimal technician utilization
- Acted as a liaison between customers and technicians, communicating progress, delays, and any additional service recommendations
- Prioritized and assigned work orders to technicians based on skill sets, availability, and customer urgency
- Monitored service progress, ensuring all jobs were completed on time and to quality standards
- Conducted vehicle check-ins and inspections, documenting issues and ensuring accurate service estimates
- Reviewed completed work with technicians, verifying repairs met quality standards before delivering vehicles to customers
- Coordinated with parts suppliers to order and track inventory, minimizing delays in service
- Resolved customer complaints and concerns, ensuring a high level of satisfaction and repeat business
- Maintained detailed records of service history, job orders, and parts usage for accurate invoicing and future reference
Service Advisor
AMANA TOYOTA
01.2018 - 11.2020
- Accomplished 8-10 daily service appointments in co-ordination with the reception desk
- Recorded 8-10 customers concerns in the job card to avoid any ambiguity effecting the quality and repair
- Achieved Zero delay by collaborating with the Job Controller/ Foreman for appropriate workshop loading
- Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion
- Follow up on Work-In-Progress (WIP) through on job board
- 100% Complied with Toyota Standards on all aspects from vehicle receiving until vehicle delivery
- Improvised on all the delivery aspects and adhered to 5S Implementation
- Enhance product knowledge through web based training and class room training
- Ensured 100% Customers agreement pertaining to the active concerns and delivery time and met the same as per the job card
Technician
Al-BABTAIN NISSAN
05.2012 - 12.2017
- Performed and perfected the maintenance and repair sessions on customer vehicles on a daily basis
- Examined and identified the problems areas within the vehicles using several diagnostic equipment
- Planned repair procedures using charts manuals and executed the same
- Maintained timelines and delivered 85% vehicles within the timelines on daily basis
- Tested the functionality of parts and systems for highest level of quality delivery
- Enhanced the customer satisfaction rate to 100% by providing great customer service
Technician
AMANA TOYOTA
10.2007 - 04.2012
- Achieved the EM - Express Maintenance Service rate every month beyond 85%
- Audited the customer vehicle on receiving as per the set Toyota Standards on a daily basis
- Delivered technical advice and support for Diagnosing vehicle troubles, Electronic & programmed parts in the vehicle
- Upgraded technical expertise by monitoring Toyota Service bulletin and updates and attended several technical classes on newly fixed parts and other features every quarter
Education
Diploma - Automobile Engineering
RAJSTHATN VIDYAPEETH UNIVERSITY
04.2011
Industrial Training Institute -
INDUSTRIAL TRAINING INSTITUTE
04.2006
Skills
- 5S Implementation
- 5S
- Kaizen
- Total Quality Management
- People Management
- Express Maintenance Service
- AS- DOS Standards
- KPI Target
- Customer Service
- Workshop Management
- Passenger car service
- Quality Control
- After Sales
- Workshop In charge
- Quality Inspection
- Visual Inspection
- Communication Skills
- MS Office
- DMS
- EPC
- Team Handling
- Field coordination
- Construction supervision
- Tool maintenance
- Project closeout
Certification
- Basic Training in customer complaint handling (MDPP)
- Level 1 Training of Service Advisor in Toyota
- Nissan Level 1 & 2 Certification (Technician)
- Toyota Level 1, Level 2 (Pro Technician)
- Level 3 (Diagnosis Technician (Engine, Chassis, Electrical))
Accomplishments
- Revenue Growth, Implemented strategies that drove a significant increase in overall revenue, enhancing business profitability.
- Customer Satisfaction, Contributed to a marked improvement in customer satisfaction through effective communication and proactive service management.
- Service Quality Improvement, Achieved zero return dissatisfaction by identifying and resolving key customer concerns, ensuring high service quality.
- Target Achievement, Consistently met and exceeded set performance targets, showcasing strong goal-oriented work ethic and reliability.
Other
Indian, UAE Driving License
Timeline
Senior Foreman/Job Controller
RTA DUBAI TAXI CORPORATION
11.2021 - Current
Foreman
DYNATRADE AUTOMOTIVE GROUP
08.2021 - 11.2021
Service Advisor/Job Controller
PAL PLATINA PREMIUM AUTO GARAGE
02.2021 - 07.2021
Service Advisor
AMANA TOYOTA
01.2018 - 11.2020
Technician
Al-BABTAIN NISSAN
05.2012 - 12.2017
Technician
AMANA TOYOTA
10.2007 - 04.2012
Industrial Training Institute -
INDUSTRIAL TRAINING INSTITUTE
Diploma - Automobile Engineering
RAJSTHATN VIDYAPEETH UNIVERSITY
Similar Profiles
Ramy AminRamy Amin
Cases Coordinator at Dubai Taxi Corporation - RTACases Coordinator at Dubai Taxi Corporation - RTA
Fathima ShabnamFathima Shabnam
Senior Data Analyst at Dubai Taxi CorporationSenior Data Analyst at Dubai Taxi Corporation
BAHIRU AREDABAHIRU AREDA
Taxi driver at Dubai taxi corporationTaxi driver at Dubai taxi corporation