Nikhil Mathew

Handling retail sales daily operations and compliance , analyzing the customer needs and advising B2B and B2C Etisalat solutions and ensuring complete customer satisfaction. Effectively maintaining KPI, Identifying new sales opportunities and carryout amendments in business operations . Communicate new product to prospective business clients and implement the sales process while monitoring the overall progress .

• Handling Telecom retail Sales & Customer Care support .) in backend Order Creation Follow up, CRM assignments, Term, Mail Management, Distribution Management, Dealer Management, Key Account Management, Marketing / Business Development, Franchisee Development .

• Drive the basic distribution parameters such as Channel profitability and Channel satisfaction
• Initiate active relationship management programs through continuous and effective engagement with Retailers and Field Sales Executives
• Develop timely Market Intelligence reports, detailing the changing customer trends and competitors’ performance
• Increase value for Partners i.e. Distributors, Retailers and Field Sales Executives through systematic marketing and merchandising activities