NIKHIL MOHAN
DUBAI
Summary
Results-driven business development professional with 6+ years of experience in sales and operations within online food delivery and telecom industries. Proven ability to drive business growth, manage key accounts, and optimize operations to exceed targets. Seeking to leverage expertise in e-commerce to drive success in a new professional challenge. Business-driven relationship manager adept at acquiring new clients and fostering lucrative relationships. Determined leader with 6+ years of experience assisting clients with financial planning processes and assessing financial data. Offers dynamic collaboration and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SENIOR RELATIONSHIP OFFICER
DATA DIRECT GROUP EMIRATES NBD BANK
04.2024 - Current
- 2Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Took On Increased Responsibilities, Particularly In Managing Company Banking Payrolls And The Listing Process
- Collaborated With Various Departments To Develop And Implement Client-Centric Strategies
- Monitored Market Trends To Identify New Business Opportunities
- Played A Key Role In Enhancing Sales Performance And Achieving Revenue Targets
- Ensured Compliance With Banking Regulations And Maintained High Service Standards.
- Completed trades on Banking products energy derivatives, increasing profits 20%.
RELATIONSHIP OFFICER
M&M MARKETING MANAGEMENT - ADCB
01.2023 - 03.2024
- Built Strong Client Relationships, Boosting Client Satisfaction By 20%
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Completed opening and closing functions to meet operational needs.
- Made customers aware of current and new programs and services.
- Educated customers about Product options and processed purchases.
- Collaborated With Cross-Departmental Teams To Create And Implement Client-Centric Strategies
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Created customer support strategies to increase customer retention.
- Developed And Executed Sales Plans Targeting High-Growth Areas
- Partnered With The Sales Team To Meet Quarterly Sales Targets
- Regularly Followed Up With Clients (Loans And Credit Cards) To Stay Responsive To Their Evolving Needs.
BUSINESS DEVELOPMENT MANAGER
SWIGGY
11.2020 - 12.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Increased Market Share By 41% Through Strategic Project Management
- Generated new business with marketing initiatives and strategic plans.
- Managed Over 100 Restaurant Accounts, Driving Significant Order Growth And Customer Retention
- Spearheaded New Restaurant Acquisitions, Contributing To A 25% Increase In Ad Sales Revenue.
Area Business Manager
Avodha Edu-Tech
08.2019 - 11.2020
- Led A Team Of Business Development Managers, Generating Leads And Boosting Revenue By 30%
- Expanded Business Operations By Analyzing Market Trends And Participating In Industry Events.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
BUSINESS DEVELOPMENT MANAGER
CONCEPT OWL
08.2018 - 08.2019
- Led A 12-Member Team, Optimizing Performance And Achieving Revenue Growth
- Identified New Business Opportunities, Forming Strategic Partnerships In The Edu-tech Sector.
Education
Bachelor of Engineering - Mechanical Engineering
Anna University
INDIA05.2018
Skills
- Relationship Building
- Negotiation
- Problem-Solving
- Product Knowledge
- Analytical Skills
- Adaptability
- Digital Marketing
- E-Commerce Platforms
- Data Analysis
- Portfolio Management
- Qualifying Customers
- Client acquisition
Softwaretoolsproficiency
- VYMO
- CMS
- CRM
- POWERBI
- MICROSOFT DYNAMICS 360
Personal Information
Nationality: Indian
Birthyear
1996
References
Available Upon Request
Training
- Strategic Thinking
- Key Account Management
- Customer Retention
- Managing Project Stakeholders
- Solving Business Problems
- Excel
- How To Develop Your Career Plan
- V Lookup And X Lookup For Beginners
- Professional Networking
- Data Visualization
- Storytelling
- Sales Strategies And Approaches
Certification
• Strategic Thinking
• Key Account Management
• Customer Retention
• Managing Project Stakeholders
• Solving Business Problems
• Excel
• How To Develop Your Career Plan
• V Lookup And X Lookup For Beginners
• Professional Networking
• Data Visualization
• Sales Strategies And Approaches
Languages
English
Elementary (A2)
Tamil
Elementary (A2)
Malayalam
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
SENIOR RELATIONSHIP OFFICER
DATA DIRECT GROUP EMIRATES NBD BANK
04.2024 - Current
RELATIONSHIP OFFICER
M&M MARKETING MANAGEMENT - ADCB
01.2023 - 03.2024
BUSINESS DEVELOPMENT MANAGER
SWIGGY
11.2020 - 12.2022
Area Business Manager
Avodha Edu-Tech
08.2019 - 11.2020
BUSINESS DEVELOPMENT MANAGER
CONCEPT OWL
08.2018 - 08.2019
Bachelor of Engineering - Mechanical Engineering
Anna University
• Strategic Thinking
• Key Account Management
• Customer Retention
• Managing Project Stakeholders
• Solving Business Problems
• Excel
• How To Develop Your Career Plan
• V Lookup And X Lookup For Beginners
• Professional Networking
• Data Visualization
• Sales Strategies And Approaches
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