NIKHIL SAJI KUMAR

Results-oriented and highly experienced cargo operations professional with 4 years of expertise in air freight operations. Proficient in IATA and DGR rules and regulations, export build-up, and import breakdown processes. Skilled in handling and loading various types of cargo on freighter aircraft while ensuring compliance with safety measures for special cargo such as DGR, VAL, and PER. Demonstrated ability to handle crisis situations and canceled or delayed flights with a calm and commercial approach, resulting in positive outcomes. Known for providing exceptional customer service, resolving complaints promptly and amicably. Specialized in aviation courses like DGR Regulation CAT 7, 8, 10 cargo, and special loading. Strengths include leadership, motivating teams to achieve results with minimal resources, anticipating client needs, effective communication, adaptability to change, creative thinking, and excellent oral communication skills.