Nikhil Sharma
Dubai,United Arab Emirates
Summary
I am highly motivated, enthusiastic, both as an individual and as part of a team. Seeking an opportunity where i can enhance my knowledge, skill and experience. I am confident and determined in achieving my goals. I have also demonstrated negotiating and organizing skills, a sense of responsibility and my capability to work hard under pressure. I am very patient, a good listener and problem solver who can offer solutions. Organised and dependable team player with 7 years of experience in hospitality field. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Front Office Supervisor
Le Royal Meridien Beach Resort & Spa
Dubai
2023.03 - Current
- Team Management: Supervising and leading a team of front desk staff, including training, scheduling, and ensuring excellent customer service
- Guest Relations: Handling guest inquiries, complaints, and requests, and ensuring a high level of customer satisfaction
- Resolving any issues or conflicts that may arise
- Check-in/Check-out: Overseeing the check-in and check-out process, ensuring a smooth and efficient experience for guest
- Handling any reservation or room assignment changes as needed
- Cash Handling: Managing cash transactions the front desk including guest payment, deposits, and refunds
- Ensuring accuracy and security in handling cash and credit card transaction
- Administrative Duties: Performing administrative tasks such as maintaining guest records, updating room availability, preparing reports, and assisting with billing and invoicing
- Communication: Coordinating with other departments, such as housekeeping and maintenance to ensure proper guest service and resolve any issues
- Communicating effectively with guest, staff members and management
- Training and Development: Training new front desk staff on policies, procedures, and guest services standards
- Providing ongoing coaching and support to motivate and develop the team
- Compliance: Ensuring compliance with hotel policies, safety regulations, and legal requirements
- Adhering to privacy and data protection guidelines.
Front Office Assistant
Le Royal Meridien Beach Resort & Spa
Dubai
2019.06 - 2023.03
Shift Incharge
Taj Hotels
2018.10 - 2019.04
Front Desk Associate
Taj Hotels
2017.01 - 2018.10
Night Receptionist
IHG Hotels & Resorts
2015.11 - 2016.07
- Carried out Night Audits
- Handled check-in and check-out procedures
- Collected guest feedback
- Controlled cash counts
- Maintained up to date information on promotions offers and packages
- Gave proper handover to the next shift
- Helped duty manger with the administrative work.
Multi-tasking team member at Reception
ibis, ibis Styles, ibis budget
2014.05 - 2015.10
- Made reservation and handled check-in and check-out procedure
- Helped to prepare and set up breakfast buffet
- Been attentive to safety and security of the hotel and the guests
- Maintained cleaning in the public area
- Took care of Trip advisor Reviews
- Handled guest feedback.
Team leader
Millie's Cookies
2013.10 - 2014.11
- Led a team
- Compiled the rosters for the team
- Handling cash and card transactions
- Greeting guests
- Worked effectively under pressure
- Taking care of stock and deliveries
- Helping the manager with forecasting the budget and to meet sales target.
Education
Hnd in Hospitality Management and Tourism -
Edinburgh's college Granton campus
2011.01 - 2014.04
High School Diploma -
Emmanuel Mission Senior Secondary School, Jaipur,
Rajasthan 2008.04 - 2009.03
Skills
- Front Office Operations
- Customer Service
- Leadership
- Microsoft PowerPoint
- Guest Service Management
- Hospitality Industry
- Food Safety
- Hospitality Management
- Management
- Product knowledge
- Service upselling
- Cash handling
- Communication skills
- Knowledge of Opera
- Team building
- Time management
- Problem-solving
- Customer-focused
Custom
- Employee of the month, 05/2013
- Best team player - K.F.C, 07/2013
- Best customer service - Millies cookies Manager, 04/2014
- Got a feedback by customer about the service which i gave him.
- Receptionist Of The Year (Finalist) - Marriott Business Council, 10/2022
- Employee of the Month - Taj Mahal Hotel, 07/2017
Languages
English
Fluent
Hindi
Native
Russian
Beginner
Timeline
Front Office Supervisor
Le Royal Meridien Beach Resort & Spa
2023.03 - Current
Front Office Assistant
Le Royal Meridien Beach Resort & Spa
2019.06 - 2023.03
Shift Incharge
Taj Hotels
2018.10 - 2019.04
Front Desk Associate
Taj Hotels
2017.01 - 2018.10
Night Receptionist
IHG Hotels & Resorts
2015.11 - 2016.07
Multi-tasking team member at Reception
ibis, ibis Styles, ibis budget
2014.05 - 2015.10
Team leader
Millie's Cookies
2013.10 - 2014.11
Hnd in Hospitality Management and Tourism -
Edinburgh's college Granton campus
2011.01 - 2014.04
High School Diploma -
Emmanuel Mission Senior Secondary School, Jaipur,
2008.04 - 2009.03