Nikhil V Abraham
Administration Manager
Abu Dhabi
Summary
A results-oriented and resourceful professional with over 8 years of comprehensive experience in banking operations, customer relationship management, and administration. Currently serving as an Administration Manager, overseeing the smooth and efficient functioning of office operations. Proven ability to manage company assets, support staff needs, and ensure a productive work environment. Possesses strong organizational, problem-solving, and communication skills with a successful track record in enhancing operational efficiency and customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Administration Manager
Lari Exchange
10.2024 - Current
- Manages all company assets and oversees general maintenance to ensure a safe and efficient workplace.
- Coordinates all staff-related administrative tasks, including the issuance of uniforms, ID cards, name tags, and company SIM cards.
- Sources and evaluates quotations for necessary equipment and services, ensuring cost-effectiveness and quality for the management.
- Directs daily office operations, providing crucial administrative support to both staff and senior management to ensure seamless workflow.
- Schedules and coordinates meetings, appointments, and company events, managing all logistical aspects.
- Maintains a systematic and organized filing and records management system for all administrative and operational documents.
- Manages inventory and procurement of office supplies and oversees the maintenance of office equipment, including currency counting machines.
Deputy Manager
AXIS BANK
08.2021 - 01.2024
- Addressed complex customer inquiries and concerns, providing expert guidance on a wide range of financial products and services.
- Played a key role in training and mentoring junior staff, contributing to the overall operational efficiency of the branch.
- Managed diverse FOREX transactions, NEFT/RTGS transfers, and cheque clearing processes, ensuring accuracy and compliance.
- Successfully implemented and adhered to audit parameters in line with RBI guidelines, ensuring 100% compliance.
- Handled cash management and the security of official stationery, maintaining operational integrity.
Assistant Manager
HDFC BANK
09.2018 - 03.2020
- Cultivated and managed relationships with High-Net-Worth Individual (HNI) clients within the Classic Banking portfolio, enhancing client satisfaction.
- Provided tailored guidance on various financial products, including Fixed Deposits (FD), Recurring Deposits (RD), and other investment opportunities.
- Executed complex FOREX transactions, ensuring accuracy and efficiency in multi-currency operations.
- Contributed to sales growth by delivering exceptional customer service and identifying cross-selling opportunities.
Credit Manager
Unimoni Financial Services Limited
06.2016 - 09.2018
- Conducted daily audits of branch transactions and verified customer KYC documents to ensure strict compliance with regulatory standards.
- Performed audits of critical branch documents, including gold loan and foreign currency records.
- Assessed and reviewed the creditworthiness of customers to mitigate financial risks.
Education
MBA - IT, Banking & Insurance
Albedo School of Business Management
05.2019 - 03.2021
BBA -
Marian College Kuttikkanam
05.2013 - 05.2016
High School - Commerce
The Model School
04.2010 - 03.2013
Skills
Optimistic mindset
Effective problem resolution
Effective team collaboration
Leadership
Ownership of duties
Effective organization
Organizational management
Ethical decision-making
Effective communication
Effective scheduling abilities
Empathy in communication
Strong organizational skills
Innovative thinking
Certifications
- TEAM MANAGEMENT
- TIME MANAGEMENT
- LEADERSHIP
- INTERPERSONAL COMMUNICATION
- STEPPING UP TO LEADERSHIP
- PERFORMANCE MANAGEMENT
- TEAM MANAGEMENT & GENERATIONAL DIFFERENCES
- BUILDING TRUST
- PROBLEM SOLVING & LOGICAL REASONING
- EMOTIONAL INTELLIGENCE
- TEAM MOTIVATION, PERSONALITY STYLE & TEAM LEADERSHIP
- CRITICAL THINKING & DECISION MAKING
- CERTIFICATE ON CENTRAL VIGILANCE COMMISSION
- CERTIFICATE ON JOB SEARCH STRATEGIES AND SELF CONFIDENCE
Hobbies
- Writing
- Blogging
- Photography
- Travel
- Sports
- Reading
- Listening to music
- Hiking
Accomplishments
- Target Achievement Award (APRIL 18-19)
- Best Performer of the month(MAY 16-17)
- Event Management Winner
- Participated in drama competitions
- Participated in various ARTS and paramilitary trainings.
- Winner in various sports events
- Best Student Winner 2012-13
TRAINING
- Anti-Fraud, Counterfeit Detection & Cyber Security
- Anti Money Laundering & Counter Terrorism Financing
- Operational Risk Management& Business Continuity Management
- Consumer Protection Standards & Soft Skills Training
Timeline
Administration Manager
Lari Exchange
10.2024 - Current
Deputy Manager
AXIS BANK
08.2021 - 01.2024
MBA - IT, Banking & Insurance
Albedo School of Business Management
05.2019 - 03.2021
Assistant Manager
HDFC BANK
09.2018 - 03.2020
Credit Manager
Unimoni Financial Services Limited
06.2016 - 09.2018
BBA -
Marian College Kuttikkanam
05.2013 - 05.2016
High School - Commerce
The Model School
04.2010 - 03.2013