Nikhilesh Mall

• Serves as Vice Chairman/Chair of the Executive Council representative and represents the College in dealing with staff, faculty, students, alumni, trustees and the public.
• Co-coordinating with Heads of Departments on various reports and follow-up on academic / academic support services matters.
• Use a high degree of judgment and discretion in the handling and maintenance of materials of a confidential and/or sensitive nature.
• Arrange and handle all logistics for Board meetings and events, schedule meetings, draft agendas, develop, compile, and distribute presentation materials and record meeting minutes on behalf of Board Secretary. Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters.
• Act as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO’s needs in advance of meetings, conferences, etc.
• Coordinating with the property agents and help them explain complete property management packages to the clients.
• Collecting all the documents of the tenants and preparing the tenancy contracts and cheque's collection on behalf of owner.
• Managing the maintenance of the buildings and villas. Accepting complaints related to repairs & required maintenance from the tenant in excel.
• Managed petty cash reimbursements and reconciliation.
• Made travel arrangements and booked accommodation for executives.

• Gather client requirements and implement them in Cvent's event management software.

• Communicate with the client and review the initial implementation with them and make required changes.

• Provide suggestion to the client to improve the overall result of the implementation and help client meet their goals.

• Understand project goals, objectives, products, services and identify constraints, risks by working with the project team and stakeholders.

• Document all communication with the client in Cvent's CRM software.

• Frontline in handling all types of students request and complaints.

• Informing and educating students on university's policies and procedures.

• Receiving and auditing files of new admissions and to ensure all pertinent documents are submitted. Preparing undertaking for student and monitor the progress of their pending documents.

• Maintaining and updating all student information and record for both academic / personal.

• Providing support to finance department by preparing invoices and debiting for all student transactions.

• Handling course withdrawal and postponements.

• Taking minutes of the meeting, etc

• Prepared professional business correspondence on behalf of senior staff and organization.

• Locating and notifying customers of delinquent accounts by mail or telephone to solicit payment.
• Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Recording information about financial status of customers and status of collection efforts.
• Performing various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
• Negotiating credit extensions when necessary.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Customizing channel packages for customers and presenting adequate offers.

• Forming authentic connections with internal/external partners through persuasiveness and motivation.

• Delivering transformational results within a fast-paced, ever changing environment.

• Generating new business by contacting potential customers and selling one or more services.

• Contributing innovative and creative ideas to drive the satisfaction.

• Resolving & answering customer's queries about products, prices, availability, product uses and credit terms.