Summary
Overview
Skills
Driving license
Work History
Certification
Education
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Interests
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Nikhitha Kuyyappalli

Nikhitha Kuyyappalli

Abudhabi

Summary

Experienced Ultrasound Clinical Application Specialist with a proven track record of success over six years in the field. Proficient in all aspects of ultrasound technology, from equipment operation to image optimization and protocol adherence. Skilled in training healthcare professionals and collaborating with interdisciplinary teams to enhance workflow efficiency and ensure accurate diagnoses. Committed to staying updated on advancements in ultrasound technology to deliver the highest quality patient care.

Overview

8
8
years of professional experience
3
3

Certifications

Skills

  • Radiology , OB/GYN , Vascular Applications
  • 2D/3D/4D Ultrasound Applications
  • Strain & Shear Wave Elastography Applications
  • Customer Support
  • Teamwork orientation
  • Training and education
  • Product Demonstration
  • Equipment Operation Mastery
  • Clinical Workflow Optimization
  • Teamwork and Collaboration
  • Relationship Building
  • Problem-Solving

Driving license

Qatar & India

Work History

Senior Clinical Application Specialist

Al Amal Medical Trading
10.2024 - 02.2025
  • Products handled - Fujifilm Hitachi-Aloka : Arietta 850,750 & 650 Deepinsight series and other Arietta series
  • Provided expert recommendations on best practices for utilizing clinical applications to maximize efficiency and enhance patient outcomes within healthcare settings.
  • Optimized system performance by conducting regular maintenance checks, software updates, and data backups on all clinical applications.
  • Streamlined workflow processes for improved efficiency by developing customized clinical application protocols.
  • Served as a key liaison between product development teams and end-users, ensuring seamless integration of user feedback into product enhancements.
  • Reduced response times significantly by maintaining an organized system for addressing customer inquiries and technical issues.
  • Boosted client retention rates through regular follow-ups, personalized training sessions, and responsive troubleshooting assistance.
  • Collaborated with sales teams to secure new clients through engaging product demonstrations and specialized trainings.
  • Developed strong relationships with customers through attentive listening skills, understanding their unique needs, and tailoring solutions accordingly.
  • Delivered high-quality presentations at industry conferences/events showcasing the company''s innovative solutions for optimizing clinical workflows.

Sales & Clinical Application Specialist

Vital Health Technologies Trading LLC
06.2023 - 09.2024
  • Products handled - Fujifilm Sonosite : S II, Edge II, ZX, ST, PX & LX & Fujifilm Hitachi-Aloka : Arietta 850,750 & 650 Deepinsight series and other Arietta series.
  • Contributed to product development initiatives by providing valuable input based on direct experience with end-users needs and challenges.
  • Served as a key liaison between product development teams and end-users, ensuring seamless integration of user feedback into product enhancements.
  • Collaborated with sales teams to secure new clients through engaging product demonstrations and specialized trainings.
  • Developed strong relationships with customers through attentive listening skills, understanding their unique needs, and tailoring solutions accordingly.
  • Increased customer satisfaction rates by promptly resolving complex technical issues and providing ongoing support.
  • Advanced organizational goals through active participation in cross-functional team projects aimed at improving overall company performance.
  • Enhanced patient care by providing comprehensive clinical application support and training to healthcare professionals.
  • Established strong relationships with customers through consistent communication and follow-up support, fostering long-term partnerships.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.

Clinical Application Specialist

Philips India Limited
12.2020 - 05.2023
  • Area Covered - Telangana & Andhra Pradesh.
  • Products handled - ClearVue 350, ClearVue 850, CX 50, Affinity 30, Affinity 50, Affinity 70, Epiq Elite.
  • Increased customer satisfaction rates by promptly resolving complex technical issues and providing ongoing support.
  • Reduced response times significantly by maintaining organized system for addressing customer inquiries and technical issues.
  • Developed strong relationships with customers through attentive listening skills, understanding their unique needs, and tailoring solutions accordingly.
  • Conducted extensive market research to identify potential areas of growth for organization's portfolio of clinical applications products services.
  • Collaborated closely with technical support teams to address escalated customer concerns, ensuring timely resolutions and minimizing potential negative impacts on client retention.

Clinical Application Specialist

Redington India Ltd
06.2019 - 08.2020
  • Area Covered - Entire Kerala, Part of Tamil Nadu & Part of Karnataka.
  • Products handled - Samsung Ultrasound products - SonoAce R7, Accuvix XG, HS 30, HS 40 & HS 50.
  • Increased customer satisfaction rates by promptly resolving complex technical issues and providing ongoing support.
  • Facilitated successful software upgrades with thorough planning, testing, and end-user training sessions.
  • Collaborated with sales teams to secure new clients through engaging product demonstrations and specialized trainings.
  • Optimized system performance by conducting regular maintenance checks, software updates, and data backups on all clinical applications.
  • Presented at industry conferences and webinars, showcasing best practices in ultrasound clinical applications management.
  • Mentored junior team members, contributing to their professional growth and enhancing overall team performance.
  • Provided training and support to end-users, ensuring smooth adoption of new technologies.

Application Specialist

BPL Medical Technologies Pvt.Ltd
12.2018 - 05.2019
  • Area Covered - Entire Kerala.
  • Products handled - All models of Alpinion Ecube Series.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Restructured customer service process, ensuring quicker response times.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Led cross-functional team to launch new product, exceeding initial sales forecasts.
  • Implemented customer feedback system to inform product development.

Application Specialist

Mindray Medical India Pvt.Ltd
04.2018 - 10.2018
  • Area Covered - Entire Kerala.
  • Products handled - All Mid to Higher End Ultrasound products including Resona 6/7, X-insight Series
  • Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Developed customized solutions for clients, resulting in increased satisfaction and retention rates.
  • Achieved high levels of user adoption for new applications through effective training and support.
  • Conducted comprehensive market research to identify potential opportunities for expansion into new sectors or regions.
  • Improved application performance with thorough testing and feedback implementation.

Clinical Application Specialist

Assiz & Sarah Healthcare Pvt.Ltd
03.2017 - 01.2018
  • Area Covered - PAN India.
  • Products handled - Supersonic Imagine's Aixplorer & Aixplorer Ultimate models & Terason 3300 & 3200 models.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Led cross-functional team to launch new product, exceeding initial sales forecasts.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Continuously enhanced subject matter expertise by attending industry seminars, workshops, and certifications, ensuring up-to-date knowledge in the field of ultrasound clinical applications.
  • Developed customized training programs to address specific needs of clients, resulting in improved user satisfaction.
  • Mentored junior team members, contributing to their professional growth and enhancing overall team performance.
  • Enhanced patient diagnosis accuracy by providing comprehensive ultrasound training to clinical staff.
  • Optimized image quality for diagnostic purposes by educating users on proper scanning techniques and machine settings adjustments.
  • Assisted sales representatives in demonstrating the value proposition of products during pre-sales presentations, increasing customer acquisition rates.

Certification

  • Fujifilm Sonosite POCUS Training (12/2023) - Completed Sales & Application training for Fujifilm Sonosite X series - ZX, ST, PX & LX including the devices features, targeted applications, specifications & hands on.
  • Fujifilm Arietta Series Training (06/2023) - Completed Sales & Application training for Fujifilm ultrasound arietta series - AR50LE, AR65, FUTUS LE, AR650DI, AR750DI & AR850DI including the devices features, targeted applications, specifications & hands on.
  • Ultrasound Application & Marketing (07/2016 - 06/2017) - Training completed at KPI Healthcare (Niranjan Ultrasound India Pvt.Ltd) under Central Governments National Apprenticeship Training Scheme - NATS.

Education

Diploma - Medical Electronics Engineering

E.K.N.M.Model Polytechnic College, Technical Board Of Kerala
2015

Languages

Malayalam
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2
Tamil
Upper intermediate
B2

Interests

Travelling, Music, Photography & Video gaming

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementPersonal development programsTeam Building / Company RetreatsHealthcare benefitsWork-life balanceCompany CultureFlexible work hoursPaid sick leavePaid time off

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Nikhitha Kuyyappalli