Nikita Jethwani

Application Review and Evaluation:

· Meticulously reviewed and evaluated a high volume of student applications, ensuring compliance with admission requirements and program criteria.

· Employed a systematic approach to application evaluation, guaranteeing a fair and impartial assessment of all applicants.

Applicant Communication:

· Record interaction with prospective and current students in a timely, accurate and thorough manner in the organization's relationship management (CRM) system

· Acted as a primary point of contact for prospective students, providing prompt, accurate, and friendly responses to inquiries via email and phone.

· Demonstrated excellent interpersonal and communication skills to engage with applicants effectively.

Interview Coordination:

· Coordinating and scheduling interview times and dates that are convenient for both the interviewers and candidates.

· Sending invitations to candidates, providing them with essential details about the interview, and addressing any questions or concerns they may have.

Reporting:

· Produced regular reports and analysis on enrollment metrics and progress, showcasing a proficiency in reporting.

Team Leadership and Development:

· Led and motivated a team of enrollment coordinators and advisors, fostering a positive and collaborative work environment.

· Demonstrate strong leadership by setting objectives, monitoring progress, and providing guidance to team members.

· Proficiently oversaw team member training sessions, contributing to skill development and improved team performance.

· Stay current on institutional policies and procedures university degrees, majors, programs, research, and admission requirements

Reporting:

· Produced and presented regular reports on the team's progress by fetching them from firm's relationship management (CRM) system.

Comprehensive Academic Counseling

· Displayed strong communication skills in connecting with students, fostering trust, and ensuring they received the support needed for success.

· Delivered one-on-one academic counseling to a diverse student population, addressing academic concerns, program requirements, and course selection.

Student Advisory Services:

· Managed and resolved a wide range of student issues, from academic probation to financial aid concerns, demonstrating strong problem-solving skills.

· Showcased empathy and active listening in building rapport with students and guiding them through challenging situations.

Student Enrollment Support:

· Guided admitted students through the enrollment process, assisting with paperwork, financial arrangements, and course selection.

· Ensured a smooth and stress-free transition for admitted students, demonstrating a commitment to delivering an exceptional onboarding experience.

• Reached out to potential students through channels, such as phone calls and emails to spark their interest in educational programs.
• Pre qualify and update the customer relationship management (CRM) system with accurate information.

• Created engaging and relevant social media content, including posts, images, and videos, and scheduled them for optimal posting times to enhance the organization's online presence and engagement with the target audience.
• Monitoring of social media platforms to respond to comments, messages, and mentions promptly, fostering a positive online community and addressing questions or concerns from followers.

• Experienced salesmanship, serviced clients and delivered to their requirements, Acquired product knowledge and managed transactions and stocks of the company on a daily basis.