Niko Tsitsishvili

Media One Hotel FZ-LLC, Dubai

Manage daily operations of hotel outlets, with full accountability for financial performance including budgeting, forecasting, P&L analysis, cost control, and inventory management. Lead and develop teams to deliver excellent guest experiences while ensuring profitability. Collaborate with senior management to create and implement strategies that drive revenue growth and customer satisfaction.

- Managed operations, staff, and inventory for food and beverage outlets.

- Developed menus, optimized costs, and improved guest satisfaction.

- Ensured compliance with safety and hygiene standards.

- Coordinated events and boosted revenue.

• Led sales team to achieve significant revenue growth and enhance customer satisfaction
• Maintained impressive beverage cost of sales, contributing to achieving the annual revenue targets.
• Implemented successful marketing strategies, increasing customer base and revenue
• Progressed from Assistant General Manager to General Manager, demonstrating strong leadership and dedication
• Introduced minimum spend policies for table bookings, boosting profits.

Operations: Oversee daily operations and staff schedules.

Customer Service: Ensure guest satisfaction and handle complaints.

Staff Management: Recruit, train, and manage staff.

Financial Oversight: Manage budgets, costs, and vendor relationships.

Health and Safety: Ensure compliance with health and safety regulations.

Marketing: Assist with marketing strategies and promotions.

Problem-Solving: Address and resolve operational issues.

Reporting: Provide performance reports to the General Manager.

Coordination: Work with kitchen, bar, and other departments.

Quality Control: Maintain food and service quality standards.

• Managed bar operations, focusing on high-quality offerings and customer satisfaction
• Collaborated with restaurant management to deliver exceptional dining experiences
• Trained and mentored staff to maintain high quality service standards.

Beverage Manager of Four Bars, in three different locations.

Tbilisi Restaurant, Tbilisi Lounge bar, Batumi Beach club and Restaurant's