Niko Carlo Bahala
Dubai
Summary
Proven leader in the hospitality sector with extensive experience at prestigious establishments like Hilton Dubai Jumeirah. Excelled in roles requiring exceptional customer service and advanced computer skills. Demonstrated ability to learn quickly, lead teams, and enhance operational efficiency, contributing to the elevated guest experience. Renowned for trustworthiness and a strong ethic in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TELEPHONE OPERATOR
Swissotel Al Murooj
08.2021 - Current
- Answers incoming calls, directs calls to guest rooms or departments, places outgoing calls, delivers guest messages, provides information about hotel services, monitors automated systems, assists in reporting telephone equipment or service complaints and problems, follows telephone etiquette, keeps records of calls placed and received, provides paging service for hotel guests and employees, processes guest wake-up calls.
CONCIERGE CLERK
Hilton Dubai Jumeirah
03.2021 - 06.2021
- Welcomes customers, acts as a point of reference for guests, understands customer's needs and provides personalized solutions, acquires extensive knowledge of the premises and nearby venues, arranges events and transportation, answers phone and makes reservations, responds to complaints and finds appropriate solutions.
FRONT DESK CLERK
Hilton Dubai Jumeirah
10.2018 - 02.2021
- Updates DTCM system with accurate information and data, relieves telephone operators and front office admin, helps receptionists with registration card updates and room status reports, files cheques and registration cards, updates hotel's system and backs up files and documents, coordinates travel accommodations, prepares documentation and reports, greets visitors and corresponds with clients.
BELLMAN
Hilton Dubai Jumeirah
10.2015 - 09.2018
- Assists guests in transporting luggage, arranges transportation, greets and directs patrons, assists in transporting guests to their rooms or other areas of the hotel.
ROOM ATTENDANT
Hilton Dubai Jumeirah
07.2012 - 09.2015
- Cleans guest rooms, makes beds, clears garbage, cleans bathrooms, replaces towels and bathroom supplies, vacuums guest rooms and corridors, checks for final room presentation, and reports any room deficiencies.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Mindanao
Davao City10.2008
Bachelor of Science - Information Technology
Liceo de Cagayan University
Cagayan de Oro City10.2003
Bachelor of Science - Nursing
Xavier University Ateneo De Cagayan
Cagayan de Oro City06.2002
Secondary Education - High School
Xavier University Ateneo de Cagayan
Cagayan de Oro City06.1998
Skills
- Basic and advanced computer knowledge
- Excellent customer service skills
- Strong verbal and written English
- Five-star hotel experience
- Hospitality background
- Front desk experience
- Resort experience
- Independent and fast learner
- Efficiency
- Trustworthiness & ethics
- Teamwork
- Leadership
Certification
- Typsy Certificates (Institute of Hospitality): Emotional intelligence fundamentals, Customer service essentials, The culture of luxury, Interacting with guests, Threats and security awareness for front line staff, Introduction to front office, Front desk check-in and check-out, Front desk upselling, Online reputation management
- IELTS overall band score, 7
Timeline
TELEPHONE OPERATOR
Swissotel Al Murooj
08.2021 - Current
CONCIERGE CLERK
Hilton Dubai Jumeirah
03.2021 - 06.2021
FRONT DESK CLERK
Hilton Dubai Jumeirah
10.2018 - 02.2021
BELLMAN
Hilton Dubai Jumeirah
10.2015 - 09.2018
ROOM ATTENDANT
Hilton Dubai Jumeirah
07.2012 - 09.2015
Bachelor of Science - Hotel and Restaurant Management
University of Mindanao
Bachelor of Science - Information Technology
Liceo de Cagayan University
Bachelor of Science - Nursing
Xavier University Ateneo De Cagayan
Secondary Education - High School
Xavier University Ateneo de Cagayan