Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nikol Pfeiferova

Nikol Pfeiferova

Dubai

Summary

Bridging the world of elite customer service with real estate sales excellence. As a former Cabin Crew member with Emirates, I mastered the art of delivering unparalleled customer experiences, understanding diverse cultural nuances, and anticipating the needs of a global clientele.

Currently employed as a Sales Manager at Sobha Realty, I leverage this unique skill set to provide discerning clients with property solutions that are as exceptional as their aspirations. With a foundation rooted in world-class service and a passion for the dynamic real estate landscape, I stand at the intersection of luxury and ambition, ensuring every client interaction is a journey toward their dream property.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Manager

Sobha Realty
10.2023 - Current
  • Built and nurtured long-term relationships with high-net-worth individuals and corporate clients, ensuring repeat business and top-tier referrals.
    •Conducted comprehensive market analyses to stay ahead of industry trends, aligning sales strategies with shifting client demands and market opportunities.
    •Collaborated with cross-functional teams, from marketing to project management, to ensure that clients receive a seamless property acquisition experience.
    •Orchestrated and led property viewings for potential buyers, highlighting the unique selling points.
  • Researched potential customers using various sources such as public records, web searches.
  • Performed sales consultations and educated clients on products and services.
  • Generated leads through brokers, networking activities such as cold calls and referrals.
  • Maintained updated knowledge of local real estate markets.
  • Provided guidance to clients throughout the entire buying process.
  • Organized promotional materials used in sales presentations.
  • Created detailed property descriptions for use in marketing material.
  • Attended industry events such as conventions and seminars.

Property Handover Executive

Damac
Dubai
02.2023 - 09.2023
  • Handles all complaints and customer queries receives through walk in, letters and e-mails and resolves their issues.
  • Conducts necessary research and follows up with other departments on behalf of the customer before coming up with recommendations.
  • Provides customers with high level of service as per agreed to achieve defined customer satisfaction level via professional and timely problem resolution, product knowledge and status update, willingness to help, timely call back.
  • Plans for the Customer Home Orientations for the existing day.
  • Conducts pre-checks for the next day, to ensure that unit is clean and ready for Handover.
  • Contact customers one day prior the Home Orientation to reconfirm the Home Orientation and the documents required for it.
  • Escorts customers to their home based on the Home Orientation schedule prepared by the communication team.
  • Updates customer on the facilities/amenities/retail outlets available in their community.
  • Hands over keys, manuals and other relevant documents to customers after verification of the necessary documents.
  • Monitors and regularly updates the customers on the status of their snags.

Cabin Crew Member

Emirates
Dubai
06.2022 - 01.2023
  • Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
  • Enforced lost and found procedures whenever missing items were located.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Executed menu and drink orders to meet preferences of passengers.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
  • Helped guests locate seats and stow luggage in appropriate locations.
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages.
  • Offered answers to passengers' questions and resolved issues that arose during flights.

Therapist For Autistic Children

Sacarin Listening Center
Seattle
05.2018 - 05.2022
  • Responsibilities in this job are to implement all aspects of children with ASD, be able to teach curriculum and modify it according to each child's academic level, and maintain daily documentation and meetings with parents on daily basis. Help kids reach to be independent, emotional, and behavioral needs along with coping skills, and respond to behave appropriately according to certain student needs. Organized activities that enhanced children's physical, emotional and social needs. Communicated mostly with nonverbal children to provide them with comfort, encouragement, and positive reinforcement.
  • Rendered highest quality of care when interacting with patients and families.

Sales Executive

AT&T
Seattle
01.2017 - 04.2018
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
  • Produced sales documents, finalized deals and filed records.
  • Greeted and assisted customers to foster positive experiences.
  • Communicated regularly with territory and regional managers for daily support and strategic planning.

Education

Bachelor of Arts - Psychology

University of Washington
United States
05.2022

High School Diploma -

SOŠ FORTIKA
Czech Republic
06.2014

Skills

  • Decision Making
  • Problem Solving
  • Excellent Communication Skills
  • Team Collaboration
  • TOEFL
  • MS Office
  • MS Excel
  • MS Powerpoint
  • Multitasking and Organization
  • Valid Driver's License
  • Attention to Detail

Certification

  • Toefl

Timeline

Sales Manager

Sobha Realty
10.2023 - Current

Property Handover Executive

Damac
02.2023 - 09.2023

Cabin Crew Member

Emirates
06.2022 - 01.2023

Therapist For Autistic Children

Sacarin Listening Center
05.2018 - 05.2022

Sales Executive

AT&T
01.2017 - 04.2018

Bachelor of Arts - Psychology

University of Washington

High School Diploma -

SOŠ FORTIKA

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Nikol Pfeiferova