Nilesh Goyal
Dubai,United Arab Emirates
Summary
Accomplished professional with extensive expertise in strategic planning, leadership, and public relations. Demonstrates exceptional problem-solving abilities and calmness under pressure. Proficient in communication skills, public speaking, and team building. Adept at inventory management, quality assurance, accounting, and document formatting. Skilled in front office software use, visa processing knowledge, telephone system operation, business writing acumen, data entry expertise, calendar organisation, database management, spreadsheet management, customer enquiry handling, digital filing systems, meeting coordination, travel arrangements and record-keeping expertise. Exhibits empathetic listening and maintains a professional demeanour while leveraging product knowledge to enhance customer satisfaction.
Adaptable and committed professional with background in customer service and administrative support, coupled with strong analytical and problem-solving abilities. Skilled in managing complex documentation and understanding regulatory requirements, ensuring smooth and accurate visa processing. Eager to contribute to success and efficiency of [Desired Position] role.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Head of department in logistics and PRO
SAND DOLLAR
Dubai, United Arab Emirates
02.2014 - Current
- Implemented innovative solutions to optimise logistic operations.
- Organised training programmes for employees which led to improvement in skills and knowledge.
- Achieved better negotiation outcomes through supplier relationship management best practices.
- Held regular meetings with staff members to improve engagement and morale.
- Fostered collaborative environment within the department with effective communication strategies.
- Coordinated delivery schedules, improved customer satisfaction.
- Led the coordination of international shipments for increased global reach.
- Managed a team to deliver high-quality supply chain solutions.
- Created contingency plans, ensured uninterrupted flow of goods.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Reviewed purchasing, storage and distribution practices in line of industry advancements.
- Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
Visa specialist Public Relation Officer (PRO)
SAND DOLLAR
Dubai, United Arab Emirates
02.2014 - Current
- Facilitated client understanding of visa requirements, reducing errors in application submissions.
- Kept abreast of changing immigration rules; ensured compliance at all stages of the process.
- Achieved faster resolution of visa issues with detailed record keeping.
- Presented informative seminars on various aspects of international travel norms boosting awareness among prospective travellers.
- Strengthened brand recognition by developing strategic public relations campaigns.
- Developed internal communications plans to enhance employee morale and productivity.
- Executed community outreach programmes, solidified company's reputation as an industry leader committed to social responsibility.
- Monitored industry trends, ensured company maintained a competitive edge in its PR efforts.
- Liaised between senior management and staff, facilitated open communication.
- Prepared detailed reports for senior management's strategic planning.
- Resolved employee conflicts with tactful mediation strategies.
- Improved office efficiency by streamlining administrative procedures.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Organised staff holiday schedules without disrupting workflow continuity.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Managed database to maintain updated records and accuracy.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
Education
Bachelor of Arts - Public Administration
IGNOU University Ahmedabad
India 01.2011 - 01.2014
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Public Relations
- Inventory management
- Quality Assurance
- Accounting
- Document formatting expertise
- Front office software use
- Front desk software use
- Visa processing knowledge
- Telephone system operation
- Business writing acumen
- Strategic patience
- Data entry expertise
- Calendar organisation
- Database management
- Spreadsheet management
- Customer enquiry handling
- Digital filing systems
- Meeting coordination
- Travel arrangements
- Record-keeping expertise
- Empathetic listening
- Professional demeanour
- Product knowledge
Languages
English
Elementary
Hindi
Elementary
Affiliations
- Music
- Photography
- Sports
- Reading
Timeline
Head of department in logistics and PRO
SAND DOLLAR
02.2014 - Current
Visa specialist Public Relation Officer (PRO)
SAND DOLLAR
02.2014 - Current
Bachelor of Arts - Public Administration
IGNOU University Ahmedabad
01.2011 - 01.2014
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