Nilo Lachica
Training Restaurant General Manager
Abu Dhabi City,United Arab Emirates
Summary
Talented leader offering over 12 years of experience in fast food industry. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Training Restaurant General Manager
Kuwait Food Company Americna
Abu Dhabi City, United Arab Emirates
03.2012 - Current
- Ensured a safe environment for restaurant staff and guests by establishing and enforcing sanitation standards and procedures, conducting [Frequency] inspections to verify adherence.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed and executed restaurant business plan, employing KPI to successfully identify business opportunities, triggering 100% sales growth on a daily basis.
- Reviewed financial data in P and L, adjusting operational budgets to consistently maximize profitability.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Analysed operations to improve restaurant efficiency and service levels.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
Education
Bachelor of Science - Medical Technology
06.1994 - 04.1998
Skills
- Customer service training
- Restaurant cost control
- Sales forecasting
- Ingredient inventory management
- Service-orientated
- Restaurant cost control
- Staff scheduling
- Results-orientated
- Operations management
- Inventory control and record keeping
Languages
English
Fluent
Timeline
Training Restaurant General Manager - Kuwait Food Company Americna
03.2012 - Current
University Of Negros Occidental Recoletos - Bachelor of Science, Medical Technology
06.1994 - 04.1998
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