Summary
Work History
Overview
Education
Skills
Certification
References
Leadership Experience
Timeline
Generic
Nilofer Saiyed

Nilofer Saiyed

Abu Dhabi

Summary

Accomplished software professional with 13 years of diverse experience across IT, Marine, Oil and Gas, Healthcare, Life Sciences, and Insurance industries. Expertise in Business Analysis, Project Management, Scrum Management, and Product Ownership has led to the successful deployment of robust healthcare solutions in RCM, Billing Practice Management, CRM, and Remittance. Known for translating complex business needs into actionable techno-functional requirements while consistently enhancing efficiencies and accuracy. Proficient in process optimization and data analysis, leveraging strong communication and leadership skills to drive team success and achieve strategic organizational goals.

Work History

Business Consultant, Senior Business Analyst

ZMi Holdings
Abu Dhabi
02.2025 - Current
  • Drove development and implementation of IBPM framework emphasizing process mapping.
  • Conducted gap analyses of current processes, pinpointing inefficiencies.
  • Streamlined workflow assessments to identify bottlenecks.
  • Act as the primary liaison between stakeholders, ensuring alignment with organizational goals.
  • Developed and sustained connections with critical stakeholders.
  • Recognized and utilized enhancement opportunities.
  • Identifying innovative ways to increase customer satisfaction.
  • Evaluating the performance of project teams to ensure that targets and deadlines are met.
  • Monitor risks, dependencies, and issues, implementing mitigation strategies as needed.

Business Consultant

Cognizant
01.2022 - 06.2024
  • Led efforts in designing, building, testing, and deploying key functionalities for Daman products.
  • Contribute to all phases of new projects to aid in scoping, prioritization, and requirements definition to support the organization sprint wise
  • Identified potential issues, risks, and advantages tied to current and proposed solutions.
  • Engaged in initiatives by DOH, DHPO, and MOHAP (Riayati) to meet UAE Healthcare standards.
  • Delivered various artifacts such as FRD/FSD, BRD, Use Cases, GUI, Mockups, and Interface designs.
  • Ensured outcomes met HIPAA compliance and data security standards, aligning with established business objectives.
  • Mastered use of Atlassian Confluence, JIRA, Ms Azure, Monday.com & U-Track Project Tracking Platforms.
  • Led and coached Scrum adoption to boost team productivity.
  • Developed user acceptance test standards with the business in the solving phase for different components.
  • Facilitated final sign-off on functional specifications.
  • Enhanced design workflow by implementing MS Visio, Miro, Balsamiq, and Draw.io tools.
  • Serve as liaison between ITS operations and various business units to ensure effective delivery of current services.
  • Supported RFP, RFI preparation and business development initiatives.
  • Worked on Cognizant RFP's: ECDA - Expo City Dubai Authority - Free Zone, ADHDS - Abu Dhabi Health Data Services, ADMO - Abu Dhabi Media Stories

IT Business Analyst

Al Wathba National Insurance Co.
01.2021 - 01.2022
  • Elicited the business requirement from subject matter experts and helped company to implement/deploy various modern technologies in the market
  • Established the project management strategy and managed product backlog for organization to reduce go-to market time
  • Engaged in key regulatory requirements of KYC and Fraud from the UAE Central Bank
  • Supported CFO of the company with Compliance, Legal, Business/Technology & digital innovation strategy
  • Implemented AML compliance controls and KYC process for individual and corporate customers and partners
  • Conducted end to end UAT testing and created operations manuals for user consumption
  • Conducted post and pre implementation cost benefit analysis of vendor management
  • Experience working in workflow digitization projects, using RPA technology
  • To develop and structure the As Is versus the To Be processes
  • Provide internal sign-off to roll out new features/changes in the application

Sr. Business Analyst/Scrum Master Business IT

Medusind
01.2015 - 01.2021
  • Handling Business Requirement Gathering, Gap Analysis, Testing, Implementation, and support for RCM, HIS, HL7 applications
  • Following Agile methodology for project implementation
  • Worked as scrum master, handling implementation & QA team and support staff regarding in-process projects and identified client's needs
  • Understanding business objectives and developing models that help to achieve them, along with metrics to track their progress
  • Data Modelling & Evaluation, Productivity and Code Review Metrics and Retrospective Reports
  • Strong knowledge in all phases of the software development life cycle (SDLC)
  • Conducting UAT - Functional Testing of the entire sprint related Key stories and making sure it is accurate before demonstration

Technical Coordinator. Business IT

Fahm Technology Pvt. Ltd.
01.2014 - 01.2015
  • Coordinating projects with different stake holders like Analysts, Developers and Customers
  • Serving as a helping hand to Technical Project Leaders and Project Managers in their day-to-day tasks
  • Relevant knowledge in Practice Management, EMR Provider domain, HL7 desirable
  • Manages and analyses business requirements with the ability to prioritize during changes and conflicts

Senior Technical Analyst IT Services

Capital Novus
01.2013 - 01.2014
  • Monitors every step of the implementation process and project progress anticipates potential
  • Resolves client-submitted technical issues and actively takes part in version upgrade processes

System Analyst IT Services

Integration Point
01.2012 - 01.2013
  • Monitoring daily task including servers and clients
  • Monitoring Client's websites to report full service's availability, server installation and configuration
  • Monitoring support cases and reporting to support department through mail
  • Assign the cases to relevant department according to the issues

R&D Specialist IT Healthcare

eClinicalWorks
01.2010 - 01.2012
  • Domain understanding of the workflow in Healthcare and Insurance vertical
  • Managing the escalation of billing cash flow cases
  • Bug-management Reporting Using Bugzilla and TFS
  • Configuring the Clearing houses, Insurance Eligibility, Reports
  • Managing technical issues of claims, encounters, ERA-remits
  • EMR Upgrade, on boarding, Interface Upgrade
  • Go Live

Overview

15
15
years of professional experience
1
1
Certification

Education

Masters - Information science and Comunication Technology

VNSGU
01.2009

Bachelor - Computer Application

CPICA
01.2007

Skills

  • Business Analysis
  • Process Analysis
  • Team Management
  • Agile Methodology Implementation
  • Data-Driven Insights
  • Automation
  • RPA
  • Scrum Master role performed
  • User Acceptance Testing
  • EDI
  • HER
  • KYC & Fraud Management
  • Process Engineering
  • Strategic Thinking
  • Generative AI
  • ChatGPT
  • ML
  • NLP
  • Atlassian Confluence
  • JIRA
  • U-Track
  • Mondaycom
  • RCM
  • CRM
  • Document Management
  • Digital Product Management
  • Process mapping
  • Gap analysis
  • Stakeholder engagement
  • Customer Satisfaction
  • Negotiation
  • Requirements gathering
  • Scrum methodology
  • Regulatory compliance

Certification

  • Generative AI
  • Chat GPT - 2023
  • POPM certified (SAFe Scaled Agile)
  • RPA - BA certified (Automation Anywhere)
  • PMP-PMI Certified
  • PRINCE2 Foundation & Practitioner
  • Healthcare Member Engagement & Experience solutions

References

  • Richa Anand, Cognizant, Consulting Manager, +971 558175045
  • Jayesh Lalwani, Cognizant, Consulting Director, +971 521438693

Leadership Experience

Collaborating and inspiring others to do their best work. I aim to be direct and collaborate with my team members by delegating tasks, leading by example, and making sure they know I care.

Timeline

Business Consultant, Senior Business Analyst

ZMi Holdings
02.2025 - Current

Business Consultant

Cognizant
01.2022 - 06.2024

IT Business Analyst

Al Wathba National Insurance Co.
01.2021 - 01.2022

Sr. Business Analyst/Scrum Master Business IT

Medusind
01.2015 - 01.2021

Technical Coordinator. Business IT

Fahm Technology Pvt. Ltd.
01.2014 - 01.2015

Senior Technical Analyst IT Services

Capital Novus
01.2013 - 01.2014

System Analyst IT Services

Integration Point
01.2012 - 01.2013

R&D Specialist IT Healthcare

eClinicalWorks
01.2010 - 01.2012

Masters - Information science and Comunication Technology

VNSGU

Bachelor - Computer Application

CPICA

Similar Profiles

CREATE PROFILE
Nilofer Saiyed