Microsoft Office (Word, Excel, PowerPoint, Outlook
NIMA ALFARRA
Customer Service
Abu Dhabi
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Receptionist Administrator
Louvre Clinic
Abu Dhabi
06.2021 - Current
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous patient interactions across reception personnel.
- Answered incoming calls, directing patients to individuals addressing specific needs.
- Kept reception area clean and neat to give patients positive first impression.
- Monitored patient access and maintained situational awareness to promote on-site security and safety.
- Collected payments from patients and updated account balances.
- Greeted patients and visitors in-person and via telephone calls.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy patients.
- Analyzed clinic data entry systems, resulting in 40% increase in system-wide efficiency.
Receptionist
Amrita Medical Center
Abu Dhabi
10.2021 - 05.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with patients and updated patient records.
- Provided callers with address, directions, clinic website and related information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve patient issues and schedule appointments.
Team Leader
Genius Kids Center
Abu Dhabi
11.2018 - 09.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Participated in cross-functional team-building activities.
- Assisted with new hire processing and existing training programs.
- Teach Mental Math for four levels.
- Led team of four members while providing exceptional customer service.
Trainee
Tawfeer Company
Abu Dhabi
02.2017 - 03.2017
- Handled day-to-day customer or client questions via telephone or email.
- Attended training courses to build understanding of processes, techniques and industry.
- Attended training courses to build understanding of marketing processes and techniques.
- Shadowed senior team members to learn all related jobs and tasks
Education
MBA - International Trade
09.2016 - 09.2018
BBA - Business Administration
09.2010 - 02.2015
Skills
Multi-line phone operation
undefinedAdditional Information
• April 2019
Published Paper International Journal of Humanities and Applied Social Science (IJHASS).
“The Role of the Intellectual Capital in Achieving Competitive Advantage: A Comparative Study between Private Universities of Turkey and UAE
Software
Adobe Photoshop, Corel VideoStudioX9
Timeline
Receptionist - Amrita Medical Center
10.2021 - 05.2022
Receptionist Administrator - Louvre Clinic
06.2021 - Current
Team Leader - Genius Kids Center
11.2018 - 09.2020
Trainee - Tawfeer Company
02.2017 - 03.2017
Cankaya University - MBA, International Trade
09.2016 - 09.2018
Al-Aqsa University - BBA, Business Administration
09.2010 - 02.2015
Similar Profiles
Russel MenardRussel Menard
Cultural Mediation Assistant at Campus Louvre, Night Event Sorbonne UniversityCultural Mediation Assistant at Campus Louvre, Night Event Sorbonne University
Vincent FAVASULIVincent FAVASULI
Directeur hôtel restaurant at LOUVRE HOTELS GROUPEDirecteur hôtel restaurant at LOUVRE HOTELS GROUPE
Tsomo SonamTsomo Sonam
Polivolent En Restaurant at Autogrill carrousel du louvrePolivolent En Restaurant at Autogrill carrousel du louvre
ASHETHA PETERASHETHA PETER
HCC Medical Coder at ChampionsHCC Medical Coder at Champions
Muhammad Tahir BegMuhammad Tahir Beg
TEAM LEADER / MARINE OPERATIONS (Tankers) at ADNOC Logistics and ServicesTEAM LEADER / MARINE OPERATIONS (Tankers) at ADNOC Logistics and Services