NIMA DOLMA BHUTIA
Dubai
Summary
Adaptable operations assistant with a proven track record of delivering exceptional results. Consistently meets job demands and deadlines by maintaining a diligent work ethic and unwavering dedication to quality. Possesses extensive experience in providing first-class support, ensuring smooth operations and efficient processes. Adept at adapting to changing environments and collaborating effectively with cross-functional teams to achieve organizational objectives.
Overview
11
11
years of professional experience
Work History
Operation Assistant
Emirates Flight Catering
11.2021 - Current
- Receiving calls from customers and crew on board for meal order and menu requirements
- Extraction of flight data from airlines portal or mails or telex system for accurate capture Into ERP for creation of Flight Catering Orders (FCOs)
- Monitoring all email received and taking necessary action for all the Emails
- Sending meal order from D-24 to D-01 for changes in meal figures
- Sending meal onboard email for Outstation
- Perform clerical duties such as receiving and dispatch of communication, documents, Photocopying, printing and distribution of ERP checklists and sign-offs
- Informing last minute changes to all internal customers
- Prepare and dispatch cargo sigh off through email
- Preparing billing information for customers and sending payment link for invoicing
- Handling invoicing for all flights
- Provide assistance in various projects assigned by the seniors.
Clerk
Emirates Flight Catering
06.2018 - 11.2021
- Accurate data capture of all ERP processes within the Oracle JD Edwards Enterprise Resource Planning (ERP) System
- Extraction of flight data from airlines portal or mails or telex system for accurate capture into ERP for creation of Flight Catering Orders (FCOs)
- Responsible for attaching and dispatching of Load Summary Reports (LSRs) to the relevant Departments through Email at D-24 and D-12
- Updating the ERP system on any changes on flight/passenger movements and changes
- Dispatching of flight at D-01 for MOB sigh off with accurate final figures
- Perform clerical duties such as receiving and dispatch of communication, documents, photocopying, printing and distribution of ERP checklists and sign-offs
- Prepare and dispatch cargo sigh off through email
- Provide assistance in various projects assigned by the seniors.
Team Member
Emirates Flight Catering
08.2015 - 05.2018
- Answering telephone calls regarding of work and forwarding any information about the flight changes
- Checking new menu every month or updating menu according to the changes
- Updating the monitor for the increases that needed in each flight
- Preparing food as required in every flights and ensure that the temperature of the food that we prepare was not in the high risk
- Handling the food in proper way and following the hygiene insurances
- Assembles the flight requirements from all section according to galley-loading plan, the packing list and the menu specifications
- Knowledge of Special Meals requested by the passenger
- Analyze and create solutions during situations involving aircraft change and meal uplift change.
Waitress
Lords Plaza Hotel
New Delhi
11.2013 - 11.2015
- Provided menus and take orders, served food and beverages
- Offered welcome drinks to customers
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Consistently adhered to quality expatiations and standards
- Take orders from and serve food and beverages to patrons
- Answer questions about the menu and make recommendations when appropriate or requested
- Prepare appetizers, salads, and cold dishes
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers
- Communicate with kitchen staff directly and via computers.
Education
Central Board Of Secondary Examination -
Central School of Tibetans
Sonada High School CBSC -
CST Darjeeling
Sonada Darjeeling Bachelor of Arts -
Sonada degree college
Sonada DarjeelingSkills
Power Point
MS Excel
Data Entry
MS word
Customer service
Attentionto details
Interpersonal communication
Time management
Leadership
Team work
Critical thinking
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Operation Assistant
Emirates Flight Catering
11.2021 - Current
Clerk
Emirates Flight Catering
06.2018 - 11.2021
Team Member
Emirates Flight Catering
08.2015 - 05.2018
Waitress
Lords Plaza Hotel
11.2013 - 11.2015
Central Board Of Secondary Examination -
Central School of Tibetans
High School CBSC -
CST Darjeeling
Bachelor of Arts -
Sonada degree college