NIMANTHI HANSIKA S. KUMAR

• Manage all tasks and pending issues while preparing correspondence for the Sales Director.
• Maintain accurate records of the Sales Director’s appointments and schedule.
• Handle all incoming calls, as well as walk-in and phone-in client inquiries, complaints, and requests, ensuring timely resolution.
• Oversee general office duties to ensure smooth operations, including managing memos, faxes, filing, and courier services.
• Maintain personnel records for sales employees, ensuring up-to-date and confidential information.
• Prepare Warranty Certificates and Proforma Invoices as required.
• Sort, prioritize, and distribute incoming and outgoing mail.
• Coordinate courier services (e.g., DHL, ARAMEX) for dispatching documents and goods.
• Provide sales support by preparing submittals, quotations, packing lists, and invoices as instructed.
• Relay incoming information, messages, and memos to the relevant sections or personnel.
• Schedule appointments and meetings for the Sales Director, ensuring follow-up on activities and pending issues with MSPs.
• Address customer queries and complaints, coordinating between the sales team and customers to ensure the timely processing of orders.
• Provide office support to the sales team, including maintaining the customer database and assisting with sales-related documentation.
• Handle public relations matters and forward relevant inquiries or concerns to the appropriate department.
• Perform any additional sales-related activities as assigned by management.

Reports directly to the General Manager, providing comprehensive support and assistance with all assigned tasks and responsibilities.
Manages the General Manager's calendar, scheduling appointments, meetings, and coordinating related activities.
Organizes travel arrangements, including booking tickets, accommodations, and coordinating transportation as needed.
Acts as the primary administrative contact and liaison with GSA, BSP agents, and customers, providing information on company policies and advising on relevant regulations.
Implements and manages administrative procedures as directed by the General Manager, ensuring efficient operations.
Addresses guest complaints, including issues such as baggage loss, visa requests, and other service-related concerns, ensuring timely and appropriate resolution.
Ensures that all company documents are accurately filed and that an efficient, easily accessible filing system is maintained.
Sends messages through teletype networks to relevant stations, conveying information such as excess baggage details, upgrades, and other pertinent notices.
Prepares monthly reports for the General Manager’s review and approval, summarizing key activities and performance.
Drafts and prepares various correspondences, including letters, internal orders (IOCs), and other documents as required by the General Manager.

• Served as the primary point of contact for the manager, liaising with individuals both within and outside the organization.
• Utilized a variety of computer software applications, including MS Word, Excel, Access, PowerPoint, and other word processing tools, to support daily operations and administrative tasks.
• Composed correspondence and reports for the manager's signature, processed responses to incoming requests, and initiated preliminary actions as necessary.
• Performed comprehensive secretarial duties, including screening telephone calls, inquiries, and requests, and addressing them appropriately or redirecting them when necessary.
• Greeted and assisted visitors, ensuring a professional and welcoming environment.
• Organized and maintained the manager's calendar, coordinating appointments and meetings to ensure effective time management.

• Relieves CEO of administrative functions to increase the time CEO has available for executive level responsibilities
• Handles a wide variety of complex and confidential situations and resolves conflicts involving the clerical and administrative function of the office
• Responsible for confidential and time sensitive material
• Prepares routine and advanced correspondence including letters, memoranda, and reports
• Visits various construction sites to collect information and to update the CEO
• Support with BID preparations in clerical areas

• Prepare the dental surgery for each patient, ensuring all relevant materials and supplies are in place
• Ensure all dental equipment is sterilized prior to each patient’s appointment
• Provide chair-side assistance to the dentist ensuring they have the correct instruments and equipment
• Prepare dental materials and prepare filling mixtures
• Maintain patient clinical records and take notes as dictated by the dentist during patient examinations
• Ensure the care and welfare of all patients including monitoring patients during treatment and offering support where needed
• Advise patients on effective oral hygiene including proper teeth brushing techniques and the importance of flossing
• Complete regular stock checks of dental materials, ensuring there is adequate stock of materials within the surgery
• Assist with administrative duties including greeting and checking in patients, booking appointments, calculating treatment costs, and taking payments