Nimesha Harshanei W.A
Abu Dhabi,AZ
Summary
Proven Business Development and Client Management expert with a track record of driving growth and exceeding client expectations at Araliya Land and Homes. Leveraged market research and MS Office proficiency to develop strategic marketing plans, enhancing property sales by 20%. Excelled in staff management and contract negotiation, fostering excellent teamwork and achieving significant referrals and repeat business.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Araliya Land and Homes
04.2023 - 06.2024
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Front Office Manager
Kang's Kitchen
02.2022 - 04.2023
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Barista / Store Manager
Cafe Sociale
11.2020 - 09.2021
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Shift Supervisor
Ill Cafe Di Roma
05.2018 - 05.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
Store Supervisor
Tim Hortons Cafe & Bake Shop
02.2016 - 02.2018
- Organized shift meetings to communicate and resolve issues for night operations.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted inventory analysis to determine optimal stock levels.
Reservation Executive
Hotel Sudu Araliya
05.2015 - 11.2015
- Created daily floor sheets outlining reservations.
- Maximized revenue by turning simple inquiries into reservations.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Banquet Coordinator
Blue Water Hotel
08.2014 - 02.2015
- Directed and managed banquet functions for 150-500 person event.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed budgeting and invoicing for both large and small-scale events.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Guest Relations Associate
Yas Viceroy Hotel
12.2011 - 06.2014
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Scheduled and confirmed restaurant reservations for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Guest Service Associate
Banyan Tree Al Wadi Hotel and Resorts
01.2010 - 12.2011
- Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
- Managed and double-checked current and projected occupancy statistics.
- Received and distributed incoming mail to hotel departments and guests and handled outgoing mail.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Secretary
Infinity Migration (PVT) Ltd
08.2008 - 01.2010
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Created and updated records and files to maintain document compliance.
Secretary
Pacific Consultant (PVT) Ltd
04.2007 - 08.2008
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Receptionist
Electro-Serv (PVT) Ltd
02.2006 - 04.2007
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
Education
Information Technology And Analysis
Science Land Information Technology
Colombo, Sri Lanka07.2006
Skills
- Business consultant
- Market monitoring
- MS Office expert
- Business Development
- Market research data entry
- Sales Presentations
- Staff Management
- Excellent teamwork
- Client management
- Contract Negotiation
Additional Information
*Date of Birth : 29th August 1989
*Marital Status : Single
Languages
sinhala
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Real Estate Agent
Araliya Land and Homes
04.2023 - 06.2024
Front Office Manager
Kang's Kitchen
02.2022 - 04.2023
Barista / Store Manager
Cafe Sociale
11.2020 - 09.2021
Shift Supervisor
Ill Cafe Di Roma
05.2018 - 05.2020
Store Supervisor
Tim Hortons Cafe & Bake Shop
02.2016 - 02.2018
Reservation Executive
Hotel Sudu Araliya
05.2015 - 11.2015
Banquet Coordinator
Blue Water Hotel
08.2014 - 02.2015
Guest Relations Associate
Yas Viceroy Hotel
12.2011 - 06.2014
Guest Service Associate
Banyan Tree Al Wadi Hotel and Resorts
01.2010 - 12.2011
Secretary
Infinity Migration (PVT) Ltd
08.2008 - 01.2010
Secretary
Pacific Consultant (PVT) Ltd
04.2007 - 08.2008
Receptionist
Electro-Serv (PVT) Ltd
02.2006 - 04.2007
Information Technology And Analysis
Science Land Information Technology
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