Nimish John
Product Manager
Dubai
Summary
Innovative and results-driven Product Developer currently working as a Product Specialist in Etisalat by e&. With more than 12+ years exp. leading the development of successful key products in managing end-to-end product lifecycle for Managed Kiosk solutions and Payment Gateway platforms. Adept at bridging business needs with technical capabilities, driving innovation, and delivering seamless customer experiences
Overview
13
13
years of professional experience
Work History
Product Manager
Panashi FZCO
04.2025 - Current
- Manages full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Thrives in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Collaborates with sales, marketing, and support teams to launch products on time and within budget.
- Documents user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Maintains positive vendor relations to build strong partnerships.
- Prioritizes roadmap in order to achieve product goals and metrics.
- Develops comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
Product Specialist
Etisalat
09.2022 - 04.2025
- Led the end-to-end product lifecycle for self-service kiosks, including hardware, software, and payment integrations.
- Defined and prioritizes the product roadmap, aligning with business goals and customer requirements.
- Worked closely with cross-functional teams (engineering, UX/UI, operations) to develop and deploy kiosk-based solutions in retail, banking, and government sectors.
- Integrated touchscreen interfaces, card readers, NFC, QR code scanners, and biometric authentication for seamless customer transactions.
- Expertise in integrating the hardware and software components required for Kiosk operations like Emirates ID Integration (online & offline), Cash acceptance, Cash dispensers, Receipt Print, Cheque Scanners etc.
- Spearhead the development of APIs for seamless integration with e-commerce platforms, POS systems, and mobile applications.
Technical Product Lead
Smart Issuance Technologies
08.2020 - 09.2022
- Remodeled an end to end kiosk management system with instant customized card issuance capability of closed loop and open loop cards.
- Successfully deployed 4 Cash Acceptance Kiosks for the closed loop payment solution to DP World to reduce the high traffic in logistics operations.
- DP World managed to reduce the traffic by 40% using Smart Kiosks as the Kiosk were capable of managing the transaction AED 25 million in an year.
- Collaborated with Amazon, Noon, Shukran along with RTA to successfully deploy 6 kiosks in RTA premises for the Instant Issuance of gift cards.
- Built partnership with the leading printer manufacturer EVOLIS.
Senior Software Programmer
Blue Rhine Industries
01.2020 - 05.2020
- Designed and developed a Digital Signage Shopping Experience Application enabling customers to browse, select, and customize items with a virtual on-screen experience.
- Developed APIs to display real-time movie showtimes across screens in UAE and KSA for VOX Cinemas, ensuring seamless integration and performance.
- Administered and maintained the Ryarc CMS (Australian-based web portal) and collaborated with their Technical Support team to deliver implementation and technical support for VOX Cinemas operations in UAE and KSA.
Software Programmer
Securetech
03.2014 - 01.2020
- Designed and developed an end-to-end Android app for Incident and Attendance tracking used by Abu Dhabi Police and Etihad Airways to monitor security guards, integrated with a centralized web dashboard.
- Presented the solution at YAS Police Headquarters to the Head of Police, receiving recognition with a “His Excellency” grade.
- Awarded Best Product Developer, and the solution received formal appreciation from Abu Dhabi Police leadership.
- Led the migration, design, and delivery of new HR and Supplier Web Portals using MVC5, Entity Framework, Web APIs, MS SQL, and HTML5.
- Developed multiple internal web applications, including an Outsource Management System, Resource Management System, and corporate websites.
Android Developer
Aseema Softnet Technologies
03.2012 - 08.2013
- Designed and co-developed a patented end-to-end tracking and analysis application called RT’A (Real Time Tracking & Analysis).
- Promoted to Junior Product Owner by the CEO for proposing innovative and impactful features for the RT’A app.
- Led the full product lifecycle, including product planning, requirements gathering, scope definition, UX/UI design, development coordination, testing, and successful delivery.
Education
Bachelor's in Information Technology - Information Technology
Karpagam College of Engineering
Coimbatore, India 04.2001 -
Skills
Hardware-Software Integration
Omnichannel Payments
Product Strategy
Roadmap Planning
User Story Prioritization
Data-Driven Decision Making
Digital Payments
Pricing Strategy
Merchant Onboarding
MS Excel
MS Visual Studio
MS PowerPoint
Mondaycom
Timeline
Product Manager
Panashi FZCO
04.2025 - Current
Product Specialist
Etisalat
09.2022 - 04.2025
Technical Product Lead
Smart Issuance Technologies
08.2020 - 09.2022
Senior Software Programmer
Blue Rhine Industries
01.2020 - 05.2020
Software Programmer
Securetech
03.2014 - 01.2020
Android Developer
Aseema Softnet Technologies
03.2012 - 08.2013
Bachelor's in Information Technology - Information Technology
Karpagam College of Engineering
04.2001 -