Nimish Vedpathak
Front Desk Administration
Dubai
Summary
Dynamic professional with a proven track record in customer engagement and operations management at A2O Reality. Demonstrated leadership by enhancing client satisfaction and consistently achieving sales targets. Skilled in technical support and adept at resolving complex issues, driving repeat business through exceptional service and strong relationship-building abilities.
Overview
11
11
years of professional experience
1
1
Certification
3
3
Languages
Work History
Front Office Administrator
A2O Reality
05.2021 - 11.2024
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Tracked attendance and maintained office records.
- Managed documentation processes for sales lifecycle.
Chat Support Representative
First Source Solution Ltd
08.2019 - 09.2021
- Delivered technical services for Comcast Internet in the USA.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Sales Executive
Data Management & Marketing Pvt Ltd
08.2018 - 07.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Facilitated software sales by addressing unique requirements of USA-based clients.
Sales Associate
Humanistiq Pvt Ltd
01.2017 - 06.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Ticketing Agent
Concentrix Daksh Pvt Ltd
12.2013 - 04.2015
- Process Jet Airways.
- Issuing tickets on saber.
- Doing chages to tickets i.e rerouting and date change.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Directed, coached, and transferred knowledge to junior staff.
Education
B.Com -
A.E Kalsekar College
Mumbai 05.2013
HSC -
Z.B Zakariya English High School
Mumbai 05.2010
Skills
Leadership and supervision
Certification
HABC level 2 Award in Health and Safety in the workplace (QCF)
Timeline
Front Office Administrator
A2O Reality
05.2021 - 11.2024
Chat Support Representative
First Source Solution Ltd
08.2019 - 09.2021
Sales Executive
Data Management & Marketing Pvt Ltd
08.2018 - 07.2019
Sales Associate
Humanistiq Pvt Ltd
01.2017 - 06.2018
HABC level 2 Award in Health and Safety in the workplace (QCF)
05-2015
Ticketing Agent
Concentrix Daksh Pvt Ltd
12.2013 - 04.2015
B.Com -
A.E Kalsekar College
HSC -
Z.B Zakariya English High School
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