Nimit Thakkar

• Supervising the staff, operations, and guests experiences at restaurants.
• Planning dining events, managing the food and beverage service, and tending to guests' requests and complaints.
• Ability to upsell, promote and ensure that the guest is enjoying their dining experience.
• Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.
• Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.
• General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.
• Ability to read the different types of guests and dining clientele.
• Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.
• Maintain the utmost cleanliness and hygiene standards in the restaurant.

Maintained excellent customer satisfaction by providing friendly, attentive and proactive service.

• Examined tables before service, ensuring tables held sufficient supplies of condiments, menus, salt and pepper.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Conducted stock counts of drink, ingredients and other restaurant supplies, promptly ordering low stock items.
• Facilitated optimal levels of guest satisfaction by proactively attending to customers needs, requirements and requests.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Retained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Collaborated with kitchen staff to cater for guests with food allergies, intolerances, or gluten-free requests.
• Informed guests of daily specials and menu offerings to facilitate decisions on starters, entrees and desserts.
• Stayed in-line with health and safety standards by deep cleaning tables, chairs and menus after customer use.

• Welcomed guests and clients in friendly, positive manner.
• Delivered positive customer interactions, promptly identifying and resolving individual needs.
• Took on additional duties to support smooth operations.
• Obtained 100% customer satisfaction score within department.
• Answered telephone calls to offer information, direct callers and take messages.
• Handled complaints and concerns of customers.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.

• Completed training in all 4 major departments