Nimjitha Nandakumar
Dubai
Summary
Currently residing in Dubai, with over 3 Years of experience in Counselling & customer service. Excellent team player with problem solving capabilities and improved customer service. With an interest in pursuing a career in the aviation industry and involved in a multicultural environment.
Overview
10
10
years of professional experience
Work History
Sales and Customer Service Office
Auto Breeze Luxury Rental Cars
Dubai
2026.02 - Current
- Handle inbound calls, WhatsApp, emails, and walk-in inquiries.
- Assist customers with:
- Car availability & categories (e.g., BMW, Mercedes, Range Rover)
- Rental pricing, packages, and special offers
- Rental duration (hourly/daily/weekly) and billing clarity
- Collect customer details and prepare booking in the system/CRM.
- Ensure customers understand and comply with requirements.
- Respond to delays, booking changes, complaints, or vehicle-related issues.
- Suggest suitable upgrades (higher category, chauffeur add-on, extended duration).
Guest Relation Officer
Grand Excelsior Hotel Group
Al Barsha Dubai
2024.10 - 2026.01
- Welcome guests and maintain a friendly, professional attitude to ensure high standards of hospitality, smooth coordination between departments and strong guest satisfaction.
- Handle guest inquiries, requests, and concerns efficiently and courteously.
- Resolve complaints at the first point of contact when possible.
- Log, track, and escalate issues as per hotel procedures.
- Follow up with guests to ensure resolution and satisfaction.
- Collect feedback and share insights with the concerned departments.
Sales Consultant
TAM Technology LLC
Dubai
2023.08 - 2024.09
- Focal point for the walk-in customers as well as strategic accounts.
- Continuous communication with the customers to ensure the queries are addressed properly and to provide a tailored solution for any requests.
- Reach out to potential clients to inform them about our products and services.
- Assisting the regional head to achieve the target.
Customer Experience Executive
P.K. Enterprises
Bangalore, Karnataka
2021.02 - 2022.07
- Facilitated seamless customer experiences by actively engaging with clients.
- Communicated regularly with internal and external teams to resolve identified customer issues.
- Collected, tracked, and analysed customer feedback to suggest targeted improvements based on insights gathered.
Academic Counsellor
Dr. SOS Education Institution
Kozhikode, Kerala
2016.07 - 2018.01
- Guided students in identifying and selecting educational paths, resulting in informed career goal achievement.
- Collaborated with parents to clarify priorities and specific needs, enhancing student support and educational outcomes.
- Monitored interactions to ensure satisfaction and addressed concerns, maintaining positive relationships and trust.
Education
Bachelor of Arts - Tourism & Travel Management
University of Calicut
Kozhikode2016-06
Skills
- Customer relationship management
- Customer engagement
- Communication
- Problem Solving
- Decision making
- Team Player
- Conflict resolution
- Good listener
Custom
- Travel around the world
- Meet new people
- Try different cuisines
- A trained singer with regional songs as expertise
Timeline
Sales and Customer Service Office
Auto Breeze Luxury Rental Cars
2026.02 - Current
Guest Relation Officer
Grand Excelsior Hotel Group
2024.10 - 2026.01
Sales Consultant
TAM Technology LLC
2023.08 - 2024.09
Customer Experience Executive
P.K. Enterprises
2021.02 - 2022.07
Academic Counsellor
Dr. SOS Education Institution
2016.07 - 2018.01
Bachelor of Arts - Tourism & Travel Management
University of Calicut