A senior-level Office & Administration Management position. I have several years of work experience in an international business group with a variety of projects, including Oil & Gas, trading and hospitality industries. I have managed office startup, company local registration, complete administration, accounting, bank and customer relations as an Executive Assistant, HR and affiliate company coordinator and in mentoring and developing a team of 50-100 staff members. I work on identifying and developing new business opportunities and finding innovative and effective solutions to issues. I have been closely involved in goal setting, logistics, planning and effective execution. I enjoy a challenge, am a quick learner and possess the ability to cope well under pressure as well as being a good team-player. I am accustomed to handling sensitive, confidential records. I have a demonstrated history of producing accurate, timely reports, meeting guidelines. I possess 15 years of Middle East Experience
Overview
17
17
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
HR & Office Administration
ETCS Contracting LLC
Dubai
11.2016 - Current
Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of employee handbook and personnel policies and procedures, in conjunction with senior management.
Maintained human resources regulatory compliance with local, state and federal laws.
Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
Responsible for management office facilities, which includes but not limited to office security, cleanliness, managing repairs, tenant issues, etc.
Coordinate overall administrative and office activities.
Logistic & Procurement Administration (Local & Int
Sakson Group
Dubai
06.2014 - 10.2016
Verified accurate account invoicing through collaboration with accounting department.
Tracked orders and notified customers of status or potential delays.
Liaised between warehouse personnel and customer to facilitate account and operational needs.
Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Processed and entered customer orders into database and provided proactive customer service for accounts.
Produced weekly status reports detailing logistic operations and problems.
Office & Administration Manager
Hashoo Hroup of companies
Dubai
01.2008 - 05.2014
Responsible for meeting all internal and external legal requirements, with regards to trade licenses, contracts, leases, agreements, insurance visa handling of the staff etc., by coordinating with the PRO and sister concerns.
Coordinating with legal representatives for matters related to company formation, changes in company structure, intellectual property (IP) issues etc in order to support the establishment of new businesses and changes to the existing ones.
Managing the entire spectrum of administrative activities like asset management (maintenance and cleaning), purchasing, front-office management, archive management, resource management (cleaning staff – internal and outsourced as well as driver), disaster management etc, in order to manage the smooth running of the HO.
Coordination with Group Finance and Accounts Department on critical cash Management functions including bills processing, Cheque preparation.
Supervising the management and maintenance of all IT networks, Computers, office equipment, phones, machines, mailing systems and post-office boxes.
Plan and schedule office work assignment for administrative support staff and delegation of duties as appropriate.
Handling and assistance in upper Management/Owners personal affairs (Residential bills, Family personal staff, Banking functions, Drivers and domestic staff
Liaison with managers and staff to ensure compliance of office policies and standards.
Managing the business travel requirements for staff, guests and visitors which include tickets, visas, hotel accommodation, and car arrangements etc in order to ensure that business trips and other requirements are arranged correctly.
Maintaining all day-to-day payroll administration, employees’ attendance record leave application, leave settlements, collecting and reviewing time sheets, and acts as initial contact for payroll queries & HR related all the issues.
Interaction with the heads of multinationals, Diplomats and high Government Officials on behalf of the Group Chairman.
Preparing write-ups, Advertisements and organizing Media launch of Group’s real Estate (Golden Palms) and other projects.
Providing executive assistance to the Chairman by ascertaining the priority of inbound documents, requests and communications, and undertakes requisite action(s) and ensures orderly disposition of the task.
Coordinating and establishing high-level, complex conference calls, board and management meetings, special events and travel arrangements; serving a critical role in maintaining bilateral lines of communication across the office of the Chairman and MD, senior executives, board members, shareholders, middle management and administrative staff.
Full access and administration of CEO’s personal bank accounts, personal property and major asset research and procurement.
Proof reading variety of documents and ensures accuracy before passing to chairman and the president for signatures.
Assisting in analyzing and modifying organization policies, compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Planning and conducting new employee orientation to foster positive attitude toward organizational objectives.
Ensuring security, integrity and confidentiality of all data.
Handling customer inquiries and complaints.
Managing, developing and motivating the team by leading-by-example in order to maintain a fully engaged workforce.
Administrative & Executive Assistant
Hashoo Group Of companies
Dubai
01.2006 - 12.2007
Managed a broad variety of administrative tasks for the SVP, HR including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
Planned, coordinated and ensured that the SVP, HR's schedule is followed and respected. Providing "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time and office.
Communicated directly, and on behalf of the SVP, HR, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives.
Provided a bridge for smooth communication between the President's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
Worked closely and effectively with the SVP, HR to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately. Acted as a "barometer," having a sense for the issues taking place in the environment and keeping the President updated.
Provided leadership to build relationships crucial to the success of the organization, and managed a variety of special projects, some of which may have organizational impact.
Successfully completed critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the SVP, HR's ability to effectively lead.
Provided full administrative support and back up assistance to other Executive Assistants as and when required on Administration related issues, registration and license of Companies.
Prepared and monitored budgets for personnel operations.
Education
BBA - Business Administration And Management
University of New Delhi
New Delhi India
08.2002 - 10.2005
Skills
HR management
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Certification
Management Skills for HR & Administration
Timeline
HR & Office Administration
ETCS Contracting LLC
11.2016 - Current
Logistic & Procurement Administration (Local & Int
Sakson Group
06.2014 - 10.2016
O Management Skills for Executive Secretaries – Nadia Training Institute, Dubai
12-2008
Office & Administration Manager
Hashoo Hroup of companies
01.2008 - 05.2014
Management Skills for HR & Administration
02-2007
Administrative & Executive Assistant
Hashoo Group Of companies
01.2006 - 12.2007
BBA - Business Administration And Management
University of New Delhi
08.2002 - 10.2005
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