Summary
Overview
Work history
Education
Skills
Certification
Languages
REFERENCES
DECLARATION
Timeline
Generic
Nimna Mayondi

Nimna Mayondi

Dubai,United Arab Emirates

Summary

5 + years of experience in management, controlling inventory ,training staff. strong communication skills, organized , with a track record of success. Securing a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Restaurant supervisor

Five Guys
, United Arab Emirates
02.2024 - Current
  • Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
  • Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
  • Established effective communication channels between front and back of house teams for smoother operation.
  • Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Monitored restaurant supplies regularly, preventing sudden stock outages.

Shift manager

First Food Services LLC, Burger King
, United Arab Emirates
12.2022 - 02.2024
  • Complete checklists and procedures for cash reporting, inventory control and scheduling during shift.
  • Work with team to act on guest feedback and resolve complaints in a timely, friendly and professional manner.
  • Maintain high standard of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • set the enforce performance and service standards to keep consistent , high quality environment devoted to customer satisfaction.

Team leader

First Food Services LLC ,Burger King
, United Arab Emirates
04.2022 - 11.2022
  • Supervising and educating ,training staff on procedures and customer service.
  • Trained and supervised team to deliver on store sales targets
  • Oversaw stock control to maintain sufficient inventory levels and minimize waste
  • Delivered quality service with friendly and professional manner
  • Resolving customer complaints and answering questions regarding pricing and items.
  • Assisting staff in processing payment using.

Cashier

First Food Services LLC, Burger King
, United Arab Emirates
12.2020 - 03.2022
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Resolve guest complaints promptly and efficiently.
  • Served fresh , hot food with a smile in a timely manner.
  • Recorded customer orders and repeated them back in a clear understandable manner.

Receptionist

Wadi Al Rafal Tourism LLC
, United Arab Emirates
02.2020 - 11.2020
  • Helped visitors with needs and associated documentation
  • Greeted arriving guests and personally escorted to offices or meeting spaces.
  • Carried out basic day to day administrative tasks to support staff needs.
  • Tracked daily activities and important metrics with spreadsheets.

Administrative Executive

British Agencies, Hamas Pharmaceuticals
, SriLanka
11.2015 - 10.2019
  • Controlled stocks and supplies to meet team needs
  • Handled daily office activities including data entry and database, auditing maintaining smooth operations.
  • Debt control
  • Maintain good will with suppliers , customers other stakeholders
  • Follow up on receivables and payables

Customer Care Assistant

Lanka Tiles PLC
, SriLanka
09.2014 - 10.2015
  • Maintained detailed records of customer interactions to track feedback.
  • Improved customer satisfaction by efficiently resolving queries and complaints.
  • Provided comprehensive responses to customer enquiries within set timeframe.
  • Supported marketing initiatives by participating in promotional events.
  • Developed strong relationships with customers for increased loyalty.

Education

Executive Master Science in - Strategic Marketing

Asia e University
Malaysia
01.2022

Foundation In Human Resource Management -

Charted Institute Of Personal Management
Srilanka
2016

Certificate In Human Resource Management -

Charted Institute Of Personal Management
Srilanka
2016

A-Levels -

Buddhist Girls College
Srilanka
2014

GCSEs -

Buddhist Girls' College
Srilanka
2011

Skills

  • Customer service
  • POS system expertise
  • Technological expertise
  • Team Leadership
  • KPI management
  • Inventory control
  • Training and mentoring
  • Staff Management
  • Strategic planning
  • Microsoft Office

Certification

  • Servsafe Food Safety Certificate

Identification No : 22858560G

  • GHP Manager Certificate

SFSP-GHP-2023-E00012

  • Basic Management Training
  • Basic Food hygiene Training
  • Foundation Management Training
  • P & L Training
  • Performance Management Training

Languages

English
Proficient
C2
Hindi
Intermediate
B1

REFERENCES

Islamuddeen

Store BK Whangarei 9946

Assistant Manager

Mobile number- +64221317003

islamuddeen1991@gmail.com

DECLARATION

I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibilities for the correctness of the above mentioned particulars.


NIMNA MAYONDI

Timeline

Restaurant supervisor

Five Guys
02.2024 - Current

Shift manager

First Food Services LLC, Burger King
12.2022 - 02.2024

Team leader

First Food Services LLC ,Burger King
04.2022 - 11.2022

Cashier

First Food Services LLC, Burger King
12.2020 - 03.2022

Receptionist

Wadi Al Rafal Tourism LLC
02.2020 - 11.2020

Administrative Executive

British Agencies, Hamas Pharmaceuticals
11.2015 - 10.2019

Customer Care Assistant

Lanka Tiles PLC
09.2014 - 10.2015

Executive Master Science in - Strategic Marketing

Asia e University

Foundation In Human Resource Management -

Charted Institute Of Personal Management

Certificate In Human Resource Management -

Charted Institute Of Personal Management

A-Levels -

Buddhist Girls College

GCSEs -

Buddhist Girls' College

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Nimna Mayondi